Best Drain Field Repair in San Antonio TX

I would give negative stars if I could. After the snow here, I had the company come out to repair a pipe. I had to wait 2 days for them to come which would have been okay except he charged extra for emergency service which I'd understand if it was same day but it wasn't. Also, I was charged an ASTRONOMICAL amount of $400 for less than an hour of work and since have spoken to several plumbers who say I was basically robbed and taken advantage of because I was a single woman. I have tried to contact company with no response and have reported them to the Better Business Bureau and seeking legal advice. DO NOT HIRE THIS COMPANY!

UPDATE 5/21- Response from business owner saying that I received an estimate before service was provided is completely false, never happened. Also never told of the additional travel charge (Helotes is all of 8 minutes from my house). A family member was there to witness the event and even gave the suggestion on how to fix the issue which was just cut a piece of the sheet rock out and cut the pipe above the leak and just cap it off, a job that took less than an hour. Also was told when I called that only same day service was considered emergency, so not sure why an appointment 2 days later would require the up charge. And to imply that the price is MY FAULT  because I couldn't find another plumber(which isn't the case, I went with this company because they are so close to my house) is a completely arrogant and asinine statement. Finally, they left the work area a complete mess. No manipulation tactics from the owner response on how they took care of customers instead of family will change this review. Don't be open for business if you are going to use that excuse to rob customers.

I had a major problem. I was outputting 23% more water per hour than normal and had a $200 water bill. I had a leak...somewhere. It's just me and I usually have bills under $100. I called a couple of companies, not very customer friendly to say the least then I started look for plumbers by their reviews. Red Brass had a solid 5 star review record so I called. I got in touch with Mitch. He said he could be there by 7 and he was. This leak was not obvious. There was nothing in the house that would indicate there was a leak. He looked absolutely everywhere. Isolated all of the water lines. He is by far the best at what he does. But what I want to highlight here is this. He said to me nobody ever wakes up thinking they want to call a plumber.  It's true. Of everything that goes wrong, you think of your pipes last because we all think those are solid and nothing can go wrong there. He is a person, not just a company. He understood my financial situation and his willingness and persistence to go out of his way to find and almost impossible leak amazed me. Not many people would go out of their way to help like he did. Not only would I recommend him and this company, I will be using them for all of my plumbing needs. Indoor and out.

Cris is so knowledgeable and incredibly responsive! We needed 2 toilets in our home replaced. He was courteous and timely. He was even explaining what he was doing every step of the way to my inquisitive father. If you want the job done right for a great price, he's your guy! Very kind and professional. Amazing work!

Called with an issue and they came out to fix our problem the same morning. Curtis was professional and did a great job. I never felt rushed, and he even cleaned up afterwards. Will definitely use them again.

I had the worst experience with Goettl on Jan 27th. The service technician and his manager were dishonest. They are liars.
It was time for the heating system tune up. I was contacted by a somewhat panicked sounding technician who wanted to ensure I was on a personal phone because he had very concerning news and he also said he didn't want the tenant to hear.
He said my furnace was leaking carbon monoxide and the reading went from 9-19 then 26 & I was probably looking at a furnace exchange. When I asked why  fire detector/carbon monoxide monitors hadn't gone off he said they're set at 70... He had an answer for everything. He told me the system was 12 yrs old, poorly maintained, & filters not changed often. He also said the thermostat settings it has been run on contributed to the issue.
I told him it's 10 yrs old ( the house is 10 years old, I had it built), has routine tune ups and filters are changed regularly.  I told him I needed to get an immediate 2nd opinion and he tried to dissuade me and asked if I lost trust in him. He sent tons of pictures and a very urgent video. He said he had to report the readings to his manager who would call me if I wanted that. Sure, I said. The manager called immediately, same song and dance, said no time to wait. I need to get a new furnace he said. He also said, when I questioned why the detector hadn't gone off, that it goes off between 40 -70 when the danger requires evacuation.  He said in the meantime, people in the house are breathing in these high levels of carbon monoxide. Again, I said I need a 2nd opinion because you want to replace the furnace which will be very costly. He tried to dissuade me but I was adamant. I told the technician another company was on  the way. The Goettl technician texted me a bit later and said to keep him posted and again, he  added, he didn't tell the tenants. These  2 were like used car salesman.
I called SHERLOCK HOMES AC/HVAC for a 2nd opinion.  I've used them on another rental....sooooo honest. He arrived an hour after Goettl left. He spent a little over 2 hours  there. He said the furnace, for a Carrier, is in excellent condition, no leak detected just dirty flame sensors. He said all of his monitors were reporting every thing as being perfect. He explained how CO is expelled through the flue and not going into the house and about how the whole exchange works.
I called Goettl the same day and filed a complaint and canceled the service contract which had 1 week left on it. I directed them not to renew it.
The property is a long term executive rental. I'm the only owner and the property is above and beyond well maintained.  Even the tenant said the Goettl technician was lying.  I guess she overheard him .
I am so disappointed in these men who concocted such a terrible lie.
Shame on you,  you know who you are.

2/8/2022 UPDATE
I received a text apologizing and voicing concern about 2 days later that their goal is a positive customer experience and what can we do to make it right blah blah blah. I responded, since my service contract expired the following week and I directed customer service not to renew it, could they reimburse the $200 I had to spend on a 2nd opinion d/t the dishonesty of their employees. Crickets.
So I reached out today to f/u- this is the response Hello, your membership has been cancelled as requested. Please give us a call at (210) 796-8944 if you have any further question
Thank you

This company has NO INTEGRITY whatsoever. Fortunately I can easily afford $200 and write it off but what about the family that can't.
Shame on you Goettl for taking advantage of hard working people.

The company was extremely unprofessional in our experience with them.  We called and requested information about setting up an appointment to come to inspect and diagnose the problem in a bathroom.  They agreed to send a service person out, and then once they came out, they informed us that they charged a trip fee.  Not only did they not tell us that there was a fee, but it was an hourly fee.  $150 an hour.  After they tell us that they would charge us $3,200 to REPLACE a bathtub.  That charge again was just to replace a bathtub.  They said that $3,200 didn't even get the wall replaced in the surround area once the tub was replaced.

Needless to say, we chose not to use them, they said that we owed them $300.00 to come out and give that ridiculous charge, then they threaten to put a lien on the property because we told them that NO ONE had ever mentioned a charge. If they had been honest up front, we certainly wouldn't have agreed to have them come out if that had been forthright and reputable to us as customer.

Be careful if you choose to use them, that omit charges and then threaten to file liens on your property.  I think that the legal term for this is extortion.