Best Drip Septic System Repair in Saint Petersburg FL
Plumbing Service
Jordan explained the situation about the plumbing back up. He was very quick he let us know exactly how much did a wonderful job I would recommend them to anyone.
1103 W Dr Martin Luther King Jr Blvd, Seffner, FL 33584
Plumbing Service
I contracted Tampa Bay Plumbers to fix a sewer odor issue relating to a sump pump drain back in June 2021. Chris Grimes was the lead and said a repipe of the supply from service to all fixtures, plus a new sump pump and hydro-jetting all the lines would solve my odor issue. Chris said his proposal would take care of all the plumbing issues and quoted me $12,400, saying that I would not have to worry about any plumbing issues for a long time. It was appealing because my property was getting converted into an Airbnb so I wanted good reviews and zero plumbing issues. TBP is a big local company with good reviews and its company website so I thought I was in good hands and could finally resolve this sewer odor problem once and for all. I was so wrong.
After multiple delays (non-weather related) and back and forth fixing and refixing, the sewer odor issue never went away. In fact, it got worse. The odor was initially coming from the small bathroom and the laundry room. After TBP tried everything, the odor started to come out from the master bath and kitchen! This dragged on for over 6 months and Chris became unresponsive. This significantly affected the newly launched Airbnb business, resulting in multiple negative reviews due to the unresolved odor issue. I had to escalate this issue and finally the owner, Ryan Pelky, and Cyndy Izquierdo, the Operations Manager, got involved in Jan 2022.
Ryan apologized and agreed that Chris made a mistake in his diagnosis. He went to mhy property to inspect and was confident that he could resolve the sewer odor problem this time. Oh, wait, he said I had to pay more to solve the same problem I initially contracted TBP to do. What?! He offered to refund the sewer/drain related work from Chris's project and I would just be responsible for the repipe work. He agreed to reflect the refund/credit in a new proposal and would give me an almost at-cost deal for all the grievances caused. The new proposal was $4700 for a pump drain reroute and $7000 for adding vents through roof (VTR). Ryan said the drain reroute should solve over 90% of the sewer odor issue but need the VTRs to 100% resolve it. Um, why wasn't this proposed the first time?? Basically, Ryan is asking me to pay another $12000 on top of the initial $12000 from Chris's project, totaling $24000, to solve the SAME sewer issue I had initially contracted TBP to do. Wow.
I've already lost my trust in TBP by then so I emailed Ryan and Cyndy to request the refund/credit to be applied to my balance instead so we can settle Chris's project first. The total credit Ryan offered totaled $6191. My TBP balance was $5000 which means that I should have $0 balance, plus a credit of +$1191. I said that I would like to use the $1191 credit towards the new proposal if I proceed with them because I was just not comfortable jumping into another $$$ project. I didn't proceed with them for obvious reasons. Ryan then sent me a letter completely changing what he promised via our phone call, saying that the refund credit was only applicable towards the next project. WHAT?? He basically lied and was forcing me to use his company again in order to benefit from the so-called refund. I couldn't believe that he was still asking me to pay in full for Chris's project when he had already agreed to offer a refund via our phone call on Jan 7th, Cyndy was on the line and heard it too. I responded right away and was holding them accountable for what was agreed over the phone and their own promise via their. Website, which advertises:
With our 100% satisfaction guarantee, you can trust that Tampa Bay Plumbers can handle any plumbing service needed and do it right the first time!
In my case, it was not done right the first couple of times and satisfaction is close to 0%. I asked them to uphold their promise of a refund by issuing the refund. This was back in Feb 2022. I didn't hear back from them until recently (July 2022). Their collection department kept calling me. Each time I explained the situation and the lady said a manager would call me back. Nope. Never heard back. They just kept sending me invoices. I finally had enough and filed a BBB complaint. I was shocked (and not so shocked) to see that their BBB rating has dropped to a F.
I would suck it up and pay for the supply line repipe portion that didn't do anything to solve my sewer issues. TBP should do the honorable thing and uphold their promise of a refund instead of forcing me to spend more.
And guess what? I later found another plumbing company and the owner Sam immediately pointed out the pump drain problem and gave me a $2000 proposal to reroute the drain line (the same work that Ryan proposed except he was charging me $4700 and called that an at-cost good deal to make things right). It only took Sam 1.5 days and the sewer odor never came back. Just unbelievable. TBP was charging me over $24000 to resolve this same issue that cost $2000...Unbelievable.
After multiple delays (non-weather related) and back and forth fixing and refixing, the sewer odor issue never went away. In fact, it got worse. The odor was initially coming from the small bathroom and the laundry room. After TBP tried everything, the odor started to come out from the master bath and kitchen! This dragged on for over 6 months and Chris became unresponsive. This significantly affected the newly launched Airbnb business, resulting in multiple negative reviews due to the unresolved odor issue. I had to escalate this issue and finally the owner, Ryan Pelky, and Cyndy Izquierdo, the Operations Manager, got involved in Jan 2022.
Ryan apologized and agreed that Chris made a mistake in his diagnosis. He went to mhy property to inspect and was confident that he could resolve the sewer odor problem this time. Oh, wait, he said I had to pay more to solve the same problem I initially contracted TBP to do. What?! He offered to refund the sewer/drain related work from Chris's project and I would just be responsible for the repipe work. He agreed to reflect the refund/credit in a new proposal and would give me an almost at-cost deal for all the grievances caused. The new proposal was $4700 for a pump drain reroute and $7000 for adding vents through roof (VTR). Ryan said the drain reroute should solve over 90% of the sewer odor issue but need the VTRs to 100% resolve it. Um, why wasn't this proposed the first time?? Basically, Ryan is asking me to pay another $12000 on top of the initial $12000 from Chris's project, totaling $24000, to solve the SAME sewer issue I had initially contracted TBP to do. Wow.
I've already lost my trust in TBP by then so I emailed Ryan and Cyndy to request the refund/credit to be applied to my balance instead so we can settle Chris's project first. The total credit Ryan offered totaled $6191. My TBP balance was $5000 which means that I should have $0 balance, plus a credit of +$1191. I said that I would like to use the $1191 credit towards the new proposal if I proceed with them because I was just not comfortable jumping into another $$$ project. I didn't proceed with them for obvious reasons. Ryan then sent me a letter completely changing what he promised via our phone call, saying that the refund credit was only applicable towards the next project. WHAT?? He basically lied and was forcing me to use his company again in order to benefit from the so-called refund. I couldn't believe that he was still asking me to pay in full for Chris's project when he had already agreed to offer a refund via our phone call on Jan 7th, Cyndy was on the line and heard it too. I responded right away and was holding them accountable for what was agreed over the phone and their own promise via their. Website, which advertises:
With our 100% satisfaction guarantee, you can trust that Tampa Bay Plumbers can handle any plumbing service needed and do it right the first time!
In my case, it was not done right the first couple of times and satisfaction is close to 0%. I asked them to uphold their promise of a refund by issuing the refund. This was back in Feb 2022. I didn't hear back from them until recently (July 2022). Their collection department kept calling me. Each time I explained the situation and the lady said a manager would call me back. Nope. Never heard back. They just kept sending me invoices. I finally had enough and filed a BBB complaint. I was shocked (and not so shocked) to see that their BBB rating has dropped to a F.
I would suck it up and pay for the supply line repipe portion that didn't do anything to solve my sewer issues. TBP should do the honorable thing and uphold their promise of a refund instead of forcing me to spend more.
And guess what? I later found another plumbing company and the owner Sam immediately pointed out the pump drain problem and gave me a $2000 proposal to reroute the drain line (the same work that Ryan proposed except he was charging me $4700 and called that an at-cost good deal to make things right). It only took Sam 1.5 days and the sewer odor never came back. Just unbelievable. TBP was charging me over $24000 to resolve this same issue that cost $2000...Unbelievable.
6205 Johns Rd, Ste 12, Tampa, FL 33634