Tampa Bay Plumbers

Good service with good communication.  Joe appears to be a good plumber.  Worked with me to find and replace an A O Smith solar water heater.  Distributors did not want to order a new one which would take 2-3 weeks.  Ferguson has one in Ft. Lauderdale and charged me &125 to ship to Valrico, and it showed up damaged but had to use it due to warranty replacement as well as running out of time.  Not happy with either A O Smith or Ferguson Plumbing, but very pleased with work and handling by Tampa Bay Plumbers.

I had a really short escrow and the inspector discovered a major waste line leak. Tampa Bay Plumbers LLC got out for us the next day to estimate and then scheduled the work for just a couple of days later. They were fast, efficient, effective and professional. This was on a triplex. They were also able to work with our tenants and were compassionate about having to pull the toilet and deprive them of their bathroom for a couple of hours. They did a great job. I'm very happy and would use them again.

I had a scheduling issue but once the repair was assigned to Justin Gregory he stuck with it until the repair was completed, he even made a special trip to Home Depot to gets parts since my repair was scheduled on a weekend. Thank you Justin! From Rose E.

I found Tampa Bay Plumbers after a leak developed in a copper pipe in the wall of my house.  Via the insurance company and restoration company, Tampa Bay Plumbers came to the house.  They were on time,  communication was outstanding, and I couldn't be more pleased with the service they provided.  Joe was my technician, and from the outset he was extremely professional, knowledgeable, and at no time did I feel as though my situation was being exploited.  He explained everything perfectly, provided options for the work, and didn't just push the most expensive service.  I ended up having the house re-piped, added a new hybrid water heater, and will be using this company as part of the rebuild.  Prices for services are very reasonable, they perform the work in an expert manner, arrive to work on time, and are very responsive with questions or concerns.  I would highly recommend this company!

Tampa Bay Plumbers quickly assisted us today when our tiler pointed out a safety hazard never noted at inspection 10 months ago.  Michael Repanti was our professional Service Tech who did a great job at both explaining and correcting the problem.

We had hired a terrible plumber who left us in a lurch. TB Plumbers was recommended by a friend and we got Matthew to give us a quote. He gave us options and the gave us a detailed breakdown of what had to be done.

Matthew found issues that we weren't aware of and fixed them without charging us extra! All of these issues ended up taking extra time, but he always showed up with a smile, willing to help us. He understood how we had been without a shower for weeks and desperately wanted the job completed.

Our old plumber bought a tub for us that was too big for the space, but Matthew used some ingenuity and viced it in! That was amazing!

Matthew really saved the day and now we have a great bathtub that will last a long time. We really appreciate and highly recommend Matthew!

We had a laundry list of items that needed help from a professional plumber and we were fortunate to have Mike Benson from Tampa Bay Plumbers come to our house.  He was so professional, knowlegeable, and courteous, and in no time at all he had us up and running smoothly again.  We have used Tampa Bay Plumbers in the past for an emergency situation, and it is good to know that they are excellent not only in a crisis, but take the day to day repairs just as seriously.  We will definitely call this company, and Mike Benson, in the future!

I drastically needed my septic tank emptied as the toilets and shower were backing up and it was a weekend.  Tampa Bay Plumbers made some changes and were able to get out to my house on a Sunday!  The two gentleman who came out, Tavari & Rigo, were fantastic.  They went the extra mile to make sure all was great with the septic, and cleared out the clogged pipe which was wonderful.  These two were very professional, and that seems to be a rare thing nowadays with so many.  I highly recommend Tampa Bay Plumbers, who obviously know what they are doing if they hire such great guys as these two.  Thanks so much!!
Roger N.

Arrived on time and performed a very quick repair.  Price was very reasonable.  Will defiantly be calling them again for any future repair.

This was the best plumbing company that I ever had. They were prompt, courteous, and great price. Their manager, Jack, checked in several times. My two plumber, Mike and Russell, were great. They took hours to figure out and fix a problem that no one else could for several years. I have already hired them for my other home plumbing issues. My only regret is that I did not find them sooner. Thank you so much, what a great blessing in these troubled times.

Michael Benson has been out to my house several times.  

He has provided exemplary service every time.  

He is respectful of my home and professional.  He explains any plumbing issues in detail and answers any questions that I have.  

Tampa Bay Plumbers provides a great value and service while doing their work with integrity.   I have had nothing but wonderful experiences with Tampa Bay Plumbers and will continue to be a loyal customer.   Thank you Tampa Bay Plumbers!

Hired this company to check out my septic tanks. I have two. Very impressed with their service and the two guys that took care of my issues. Jeff & Patrick.

Now I also know where each room with a water source goes. To which septic tank.

I will definitely recommend this company, and these two guys.

They also made a call to let me know they were on their way,  and right on time.

Thanks so much!

Jeff and Patrick are the best. They were prompt and extremely professional. They did a very clean job emptying out our septic tank.  We've used them several times before and are very happy with their services.  We highly recommend them.  See you next year guys!  You're the best!

Lysa & Mike

At the end of the day the never showed up to finish the job they promised they would do. They couldn't figure out how to get hot water in my bathtub in my 1/1.5 bedroom condo unit with a tankless water heater. Many units in my building have tankless water heaters and most are changing to them, no issues there. I personally know because I was the HOA president 2020 as well as part of the Construction Review Committee.

I also made a formal complaint with the BBB.

I called seven plumbers and each one wanted to send a technician to the house before they would discuss costs Tampa Bay plumbers put me in touch with one of the technicians he was absolutely excellent this is a wonderful company works clean beautiful job if you have the opportunity ask for Matt

Ryan came out today to address a draining issue we had in one of our rental properties. He was extremely knowledgeable and had a genuinely concerned approach to addressing our problem from start to finish. Ryan was more than happy to share information with us and not hide from us the services he was going to perform, which is what I've experienced from some house maintenance industries in the past. Look no further for all your pluming issues. Tampa Bay Plumbers is not only fairly priced but their work ethic is light years ahead of what most competitors would provide.

Aron

Found Tampa bay Plumbers online, they are prompt, did all work properly and very fair prices.
We buy and remodel apartments in Tampa so a lot of experience on our part and its truly fantastic to find someone like this.

I have been on the hunt for a new plumber for a while and I think we finally found one!
We called Tampa Bay Plumbers after our second sewage back up in less than 3 months.  It wasn't a complete emergency- but I called at 1am to schedule someone out for the next day.

Trevor showed up on time in the scheduled window of 4-6pm. He was friendly and knowledgeable and got right to snaking the sewage line. He told me up front what the cost would be ($250).  Well, 3 hours, 90 feet of snake, and several camera runs later, he finally got the drain line running without clogging back up. After the first snake run, it appeared the water was flowing, but he insisted we try to overload it to ensure clearance- and he was correct- after a few minutes, it clogged back up again. Trevor was patient and persistent into getting to the problem.  He was determined not to leave us with a clogged pipe. By the end of it, he had filled it up for several minutes with the garden hose and all was running well.  I thought for sure the time he spent there was at least going to double the price - but nope, price for the service remained consistent.

Trevor chatted with me through the time he was there, answering some random plumbing questions I had, and was overall very nice.

I will definitely be calling Tampa Bay Plumbers (and hopefully getting Trevor- though from the reviews it seems like many of the guys are great) for all my future plumbing needs!  Thank you guys!!

Mike and Zach were awesome. They helped me out in my time and need. Called and they were there the same day. Informed me of every step what was wrong and what needed to be done. Great guys and kept me informed. Would recommend them to anyone in the area. No mess after and left the area highly clean. Highly recommended. If I could rate more stars I would. Fairly priced.

On time, friendly, Tavaris and his partner -- sorry, I'm horrible with names and I lost the card I was given -- completed job as requested.  Third time I've used them and will call them again next time.

I called early on a Monday morning and they sent Dominik the same morning which was awesome! When he came to our house, he quickly and diagnosed and fixed the problem. He was professional and friendly and got it done fast which is what we needed. Thanks Dominik!

I can not say enough about the INTEGRITY of this company. They are everything that is right in a business. Honest, Upfront, Professional, Trustworthy.  

I will always highly recommend this company without hesitation.  

Thank you!

$550.00 to unclog a drain. Technician Mike wanted to replace all of our toilets and jet our entire system for a quick $3,500.00. GTFOH! They will take complete advantage of you. Look elsewhere! Sick of companies like this trying to take advantage of people!!!

We are senior adults in Apollo Beach. We have had to use plumbers in many  places we have lived. We  have never had service as efficient, and  professionally done. They saw our problem and began immediately to take care of the situation. They were extremely knowledgeable about what they needed to do.

It really impressed us that they came so quickly. We called the office and the very next morning at 8 AM the  plumbers showed up ready too get to work. It was a big job but they completed the work in one day. They wore masks and covers for their shoes. They also cleaned away all the old debris.
We highly recommend them !! They are gentlemen in the way they act and speak.  (Father and son team)- Buck and Brandon

Michael did such a great job.  I initially had called Tampa Bay Plumbers in install a vanity.  I was really impressed by Michael's work, professionalism and how easy he was to work with so it only made sense to reach back out to finish the rest of the bathroom.  It was such a big job and I have nothing but good things to say.  Having dealt with a good number of local vendors I feel like I have finally found a company I can rely on.   Great Job!

Had Dominik come to the house this morning to take care of dripping tub. He called early and said that he was going to be a bit later than what was agreed to, but showed up even earlier that expected. After looking at the problem, he took care of it replacing the hardware in less that and hour, all the while explaining what was going  on and the solution. He left the site clean and the price was reasonable. I would very much recommend this company and will use them in the future.

Had a hot water tank go bad on a Friday night! Called up and was replaced the following day! Neat and clean repair!  Would highly recommend!

I called Tampa Bay Plumbers about a sewage issue I was having and they came out and did an outstanding job! The crew worked together well and got the job done in two days even with digging through mostly tree roots. They were very clear in what needed to be done and I would recommend them to anyone else! Thank you again.

Faucet in kitchen the sink had very low water pressure.  I called Tampa Bay Plumbers about midmorning and they said they could have someone here in the afternoon.  The technician (Elmo) arrived at the end of the provided time window but quickly assessed the situation and laid out clear options.  After confirming that the flow restrictor and aerator weren't plugged, the choice was to try to rebuild a 15 year old faucet or replace it.  We picked replacing it.  It took about 20-30 minutes to complete the replacement with the faucet that I provided and everything was cleaned up better than when he arrived.  Elmo was very professional, very knowledgable and explained things in a manner that was easy to understand.  I will DEFINITELY use TB Plumbers again.

Our first interaction with TBP warranted a 5-star review. We had a clog in our main line and Matthew did a fantastic job and was very quick to fix the problem.
I must say, this review is NOT for Matthew, as he still deserves a 5-star review in my mind. This is for TBP themselves. After telling me three different times yesterday what time Matthew would be arriving, and me having to call them back to ask where he was (an hour after he was supposed to be there each time,) they finally asked at 5:45pm if he could just come the next day. He was originally supposed to be there right after 12pm. We wasted an entire day waiting around the house for him. Again, not his fault, but TBP's for not communicating with us or even calling to tell us he wouldn't be showing up. Here's the kicker; they promised we would be first on the schedule this morning to right the wrongs of the previous day and that Matthew would be here between 8-10am. Guess what time it was when I finally had to call TBP myself and ask where he was? 10:46am. No text, no call. Once on the phone, a woman apologized and told me her boss rescheduled us without her knowing. I'm infuriated that this is the second day in a row I've been lied to and shown that my business is not a priority in any way. Asked for a refund of the diagnostic fee and will not be giving them any more business. Again, I have to say, if this review was solely for Matthew, it would be a 5-star review.

I'm pretty demanding of good service & this experience was absolutely perfect.  I'm an out of state property owner & did everything via computer & phone.  Matt Findley was extremely knowledgeable, communicative, responsible, on time & solved the problem.

I'm buying a house with a septic tank and needed it pumped and inspected for peace of mind. It was very easy to schedule the appointment and Pat & Jake showed up on time and explained the process. Both were extremely helpful and knowledgeable. They inspected everything and gave me tips on keep the tank clean and running properly.

It has been years since I've own a house with a septic tank and it was very helpful to have them take the time to explain everything and offer suggestions on how to properly maintain the system. It's nice to see that Pat and Jake care about what they do and how they communicate with the client. They will be the first people I call if I need anything at all and refer business to them with the peace of mind that they truly have the clients best interest at hand.

Thanks Pat and Jake for all your help.

It was time to have my septic tank drained.  I called and spoke to Linda. She put me on their schedule for Monday evening.  I then called back to see if they could fit me in sooner.  I spoke with another woman who said they could fit me in at 10:00 am Sunday.  Great!..I thought.   Well there was a mix up and that appointment was never scheduled so nobody arrived.    I called and spoke to Linda again and explained the situation....I was not happy.  Long story short, they took care of everything and Jeff came out at 5:00 on Sunday evening.   5:00 pm on a Sunday!!... Unheard of...try getting a hold of another company on the weekend.  

Everything worked out well and I was very happy with the service!   Would recommend.  ****HUGE PLUS = they answer the phone AND work on weekends!!      (just make your appointment with Linda :) )

Thank you Linda and Jeff :)    Both are top-notch.

This has been one of the most frustrating and unprofessional companies we have ever worked with. The plumber that came to install a water heater in our house was extremely inappropriate and unprofessional on many levels. He told me that his daughter was promiscuous when she was young, and that he suggested his son-in-law watch pornography on the couch when he was not happy with the plumber's daughter. He took all day to complete a project that was supposedly a 3-4 hour job because as it turns out, he was not even skilled in this task. He grew frustrated when things weren't working and was cursing and grumbling while installing the unit.  When he finally left he told me he was going home to get drunk. In addition to this, he left pieces of metal pipe in our yard, cigarette butts, trash in the gutter and yard that my husband had to clean up, screws and debris where he was installing the unit, and dented our dryer and doorframe. After all of this, our water heater still did not work. We had a total of 6 different plumbers come look at the unit. When the manager finally came out, he was an hour and a half late, without a phone call, and he admitted the company has been hiring mediocre employees and the plumber that worked on our house would no longer install water heaters and that they would fire him. They finally fixed the issue and told us they would refund some of our money due to our poor experience, but nearly three weeks later, we have been ignored after several phone calls, and in fact, they called telling us we owed them $50. Overall this has been a horrible experience and we are still waiting on a part for our water heater.

Work seems to be satisfactory, but I haven't seen it in person. Estimate was $2200 and I was told by Matthew that it would not be more than that. The final bill was $2850. I should not have been told that the estimate was firm and then be charged much more. (Not sure that it legal, but I didn't get the estimate in writing.) Also was told it was a 10-year warranty on the tub and enclosure and 3-year warranty on labor. The receipt shows that the warranty is only on the tub and it is for 2 years.

Toilet and bathtub clogged in rental property paid over $300.00 for nothing because the problem wasn't fix. Called again to have someone to check the problem as the bathroom wasn't use for the tenant (it was second bathroom and the son was away) so now they said that they need to do a flush/sluts for $1,200.00. The guy was rude and unprofessional and obviously didn't have a clue of what was the real problem because I call another plumber and in 15 minutes he notice that the pipes did not have enough water pressure he checked the lines and boom!! There it was a big root inside the pipe line. I do not recommend this company at all they don't know what they doing and they just want to charge you a lot of money for nothing. Horrible experience!!!

Today Mr. Russell Brooks came to repair our toilet.  He was very professional and knowledgeable about the repair need.  He had fixed quickly and efficiently.  Highly recommend this company. The office staff is also very courteous and professional. Made the appointment effortlessly.  Very pleasant experience overall.

We had a large wooden post fall and hit our outdoor spigot, which bent the pipe. We called and were able to get a technician on-site the next morning. Mike R. was our tech. Very friendly, knowledgeable, and not pushy whatsoever. He told us the fix was optional as everything was still functional, but we decided to go through with it anyways. He was quick and efficient and did a fantastic job!

We also have used Russ in the past to help with leaking on our outdoor spigots a couple years ago, and he was fantastic as well! Better than better I love you better than better mommy and look at it PJs on then

The job incurred many delays from the very beginning, from permits to inspections, reworworking issues, to reinspections. The overall experience has left me extremely disappointed and not completely satisfied.(Jeff was the sales rep)

I've been waiting patiently for over three weeks now for the reapplication of the hydro-seeding process that was included in the bid.

After two unreturned phone calls to Jeff, one voicemail to Lisa, (unreturned) and  one call to the scheduling section makes me think that the dialog process is unfortunately over at this level
           
Having four other companies to select from I chose TBP (Tampa Bay Plumbers) to perform the work at my home because of three very important reasons. (1) A LOCAL company with great reviews and competency (2)A sales associate who claimed to be a military veteran (3) Personal intuition
With our 100% satisfaction guarantee, you can trust that Tampa Bay Plumbers can handle any plumbing service needed and do it right the first time! (off of their website)

Another great job! Ben White did a superior job getting our kitchen sink hooked up again, installed a garbage disposal and a new dishwasher. Ben is courteous, professional and knowledgeable. We will continue use Ben and Tampa Bay Plumbers!

Tampa Bay Plumbers are fast, fairly priced and very professional.  I'd recommend anyone looking for a repipe or any other plumbing issue for that matter to contact them.  Thanks for helping us out.

Because my septic tank was full, I hired Tampa Bay Plumbers, LLC on August 5, 2020.  The company representative, Mikayla, told me that they would charge $250.00 to drain the septic tank. The company sent a technician to my property and charged $250 from my credit card. The technician also told me the drain system needs to be replaced and that he would get his manager, Jeff Lookler, to give me an estimate.

After the technician allegedly drained the septic tank and left, the problems became much worse. The toilets stopped flushing, and water was backing up into the bathtub.  On August 12, 2020, I called the company again to perform the service I had already paid for, and their manager asked me to meet him the next day. On August 13th, when I met with him, he pushed very hard to sell me the drain system again and refused to drain the tank. He asked me to pay $12,100 to replace the drain system. When I told him I did not have that amount of money, he pushed me  to get financing with them.  It was clear to me at this point that they never wanted to drain the septic tank but instead were hoping to replace the drain system for $12,100.

When I requested to just have the tank drained in order to get the toilets and bath working again, Jeff told me that I had to pay another $250 before he would work on it. I called their company on the same day, August 13th, to schedule a technician to drain the septic tank. Their finance person, April Diemer, forced me to pay $4033.33 deposit, which is 1/3 amount of $12100, stating that otherwise, they will do nothing for me even though I paid them the service fee for $250.00.   

On August 14, 2020, 12:33pm, Mikayla who is a representative of this company called me again (using the phone number 813-961-7808) and compelled me to pay them $4033.33, I hung up the phone as I was very scare with her voice. But, just 8 minutes late (12:41pm), I got another call from the number 813-299-1206, the man who called me said: he is the owner, and forced me to pay this amount immediately. I dropped the phone and stopped conversation with him as I was in a dangerous situation

In conclusion, I have had a terrible experience with this untrustworthy company.  I believe that they're strategy is to offer a lower cost service fee and not actually perform the service, with the ultimate goal of robbing unsuspecting people.

Right away we could tell the experience with Tampa Bay Plumbing was going to be great. First contact with calling them, they were so helpful and informative and offered availability within 24 hours - we weren't going to be home for a couple of days so we scheduled it 2 days out. We had received a call the day before our appointment letting us know there were morning appointments available if we were interested to have someone come out sooner, which we thought was great service! We kept our original time and first thing in the morning we got a call from the plumber Anthony, giving us his ETA. He was punctual, friendly and positive and confirmed what we needed checked. Our garbage disposal had completely stopped working and had to be replaced. He wasn't pushy about the estimate  and replacement and he gave us time to decide if we would proceed. We approved the estimate and he got to work immediately- he was in and out within 45 minutes. Additionally, Anthony had come back within two minutes of leaving just to double check he didn't leave any mess or wet surfaces - he hadn't, but it was very nice to see he wanted to ensure the quality of his service.

Super friendly staff that answers the phone and Anthony was punctual, very friendly, communicative and fast! We will be using this company for future plumbing needs again. Highly Recommend!

If I could give zero stars, I would. Don't call right before 5pm, they are more concerned about going home than putting in your appointment. I made an appointment and when no one showed, the manager blamed me because they have every call on record... saying I never made an appointment with them. Awful customer service to blame your mistake on a potential customer.

We had TB Plumbers out today to replace a leaking part on our recycled water system. After seeing what part was needed, they went and got it and installed. This is the second time we have used TB Plumbers and  both times were excellent experiences and the work was done professionally and at a reasonable cost. We have had experience with 4 of their plumbers now and all have been excellent.

I am fairly new to Florida and I'm in the property management business. As many know it is so hard to find loyal, hard working vendors in this industry. I began using Tampa Bay Plumbers at one of my properties and trusted their services and crew so much I brought them over to my new community. Mike Benson especially is a top notch professional. He leads his crew with integrity and is always responsive and professional. Thank you to Tampa Bay Plumbers consistency I will continue to utilize them for all of my plumbing needs.

Tampa Bay Plumbers just finished installing a water heater for us after our old one started leaking.  They scheduled a repair in less than 24 hours, arrived right on time (called just prior to arriving), and made the whole thing a quick and efficient job.  The two men were professional, friendly and couldn't have been better.  We recommend them highly.
C. & D. Bryant

My fiancée and I had an appt today where the technician was supposed to come between 10-12. They called at 10:38 and said the technician would not be able to make it out today and wanted to reschedule. How unprofessional and what a horrible first impression. Do yourself a favor and go with a more dependable business.

Amazing workmanship.
High quality plumbing you can trust.
Great company with Great management and Employees with top notch service and Knowledge.

Great and very professional. Dominick was very fast and explained in detail everything he was doing including taking pictures for our records. Would highly recommend for any commercial plumbing issues. Thanks!

Had a leak, checked Yelp, called these guys. Best decision ever! They had someone out to me within 2 hours, fixed the leak, and charged a very reasonable price. I was impressed with Dominik's knowledge in particular. What a relief - thank you guys!!

Jeremy Fernandez was amazing and so polite. He did an excellent job efficiently. They will definitely be our plumbers of choice.

My septic tank and drain field was overdue for repairs. Tampa Bay Plumbers came out when they said, gave a price (not a cheap job by any means) and contacted us when they would start the job. They require a down payment up front. Once they got all the tanks and other equipment, they arrived with a skid steer and excavator to start the dig. They finished the job in a resealable time frame and all county inspections were done. Except the last inspection was done by a ditzy person and forgot to turn in the inspection report. So now TBP have to back out to dig up the area for another inspection of the work. You just can't count on some people sometimes. It wasn't TBP's fault. They are being inconvenienced also!
The work looks well done and I was about to plant some pretty flowers (only what is safe and recommended) on top of the drain field. I'm glad the error was found out before I did the plantings.

I contracted Tampa Bay Plumbers to fix a sewer odor issue relating to a sump pump drain back in June 2021. Chris Grimes was the lead and said a repipe of the supply from service to all fixtures, plus a new sump pump and hydro-jetting all the lines would solve my odor issue. Chris said his proposal would take care of all the plumbing issues and quoted me $12,400, saying that I would not have to worry about any plumbing issues for a long time. It was appealing because my property was getting converted into an Airbnb so I wanted good reviews and zero plumbing issues. TBP is a big local company with good reviews and its company website so I thought I was in good hands and could finally resolve this sewer odor problem once and for all. I was so wrong.

After multiple delays (non-weather related) and back and forth fixing and refixing, the sewer odor issue never went away. In fact, it got worse. The odor was initially coming from the small bathroom and the laundry room. After TBP tried everything, the odor started to come out from the master bath and kitchen! This dragged on for over 6 months and Chris became unresponsive. This significantly affected the newly launched Airbnb business, resulting in multiple negative reviews due to the unresolved odor issue. I had to escalate this issue and finally the owner, Ryan Pelky, and Cyndy Izquierdo, the Operations Manager, got involved in Jan 2022.

Ryan apologized and agreed that Chris made a mistake in his diagnosis. He went to mhy property to inspect and was confident that he could resolve the sewer odor problem this time. Oh, wait, he said I had to pay more to solve the same problem I initially contracted TBP to do. What?! He offered to refund the sewer/drain related work from Chris's project and I would just be responsible for the repipe work. He agreed to reflect the refund/credit in a new proposal and would give me an almost at-cost deal for all the grievances caused. The new proposal was $4700 for a pump drain reroute and $7000 for adding vents through roof (VTR). Ryan said the drain reroute should solve over 90% of the sewer odor issue but need the VTRs to 100% resolve it. Um, why wasn't this proposed the first time?? Basically, Ryan is asking me to pay another $12000 on top of the initial $12000 from Chris's project, totaling $24000, to solve the SAME sewer issue I had initially contracted TBP to do. Wow.

I've already lost my trust in TBP by then so I emailed Ryan and Cyndy to request the refund/credit to be applied to my balance instead so we can settle Chris's project first. The total credit Ryan offered totaled $6191. My TBP balance was $5000 which means that I should have $0 balance, plus a credit of +$1191. I said that I would like to use the $1191 credit towards the new proposal if I proceed with them because I was just not comfortable jumping into another $$$ project. I didn't proceed with them for obvious reasons. Ryan then sent me a letter completely changing what he promised via our phone call, saying that the refund credit was only applicable towards the next project. WHAT?? He basically lied and was forcing me to use his company again in order to benefit from the so-called refund. I couldn't believe that he was still asking me to pay in full for Chris's project when he had already agreed to offer a refund via our phone call on Jan 7th, Cyndy was on the line and heard it too. I responded right away and was holding them accountable for what was agreed over the phone and their own promise via their. Website, which advertises:

With our 100% satisfaction guarantee, you can trust that Tampa Bay Plumbers can handle any plumbing service needed and do it right the first time!

In my case, it was not done right the first couple of times and satisfaction is close to 0%. I asked them to uphold their promise of a refund by issuing the refund. This was back in Feb 2022. I didn't hear back from them until recently (July 2022). Their collection department kept calling me. Each time I explained the situation and the lady said a manager would call me back. Nope. Never heard back. They just kept sending me invoices. I finally had enough and filed a BBB complaint. I was shocked (and not so shocked) to see that their BBB rating has dropped to a F.

I would suck it up and pay for the supply line repipe portion that didn't do anything to solve my sewer issues. TBP should do the honorable thing and uphold their promise of a refund instead of forcing me to spend more.

And guess what? I later found another plumbing company and the owner Sam immediately pointed out the pump drain problem and gave me a $2000 proposal to reroute the drain line (the same work that Ryan proposed except he was charging me $4700 and called that an at-cost good deal to make things right). It only took Sam 1.5 days and the sewer odor never came back. Just unbelievable. TBP was charging me over $24000 to resolve this same issue that cost $2000...Unbelievable.

Mike Benson was the technician. Wonderfully polite, kind, and informative. He found himself w a job that was supposed to be straightforward and ended up being anything but. His patience in explaining what the flippers and what they should've done.He found solutions to address the issues and at a very reasonable price.
I've had plumbers out here before but none noticed the root cause of our problems which Mike identified immediately.
I will never use another plumbing company again. TBP LLC is the only one I will ever use and I will always ask for Mike.
You can't go wrong with this Company!

Very efficient work and fixed all our problems. Just too darn expensive! Twice what we've paid in the past with other plumbers. Asked for itemized costs and he said it doesn't work that way... Can't give u any right now...all goes into a system but the company will send u a breakdown. The breakdown consisted of a long paragraph of his dictation of service performed. We felt costs were just pulled out of a hat! I called asking for a detailed bill- took 2 days to get it, but really wasn't satisfactory. $125 apiece to install new faucets- took maybe 10-15 mins each. Again, they did good work but too expensive, in our opinion. Tampa Bay News and Lifestyle magazine gave then a glowing article, with Ryan quoted that their prices match or are lower then any other reputable company in Tampa. We disagree.

Kenton was great. Very professional . On time and reasonable rates. Will definitely use again in future.

From the appointment to the on site visit 2 hours later, these guys have it down. I'm happy to pay for what I need, there is never any upsell or pressure to spend more money. If you find a good plumbing company, there's no need to shop. These are the right people. No nonsense, no gimmicks, just the straight deal on what you need. Left the site clean and without a trace.

First I would like to say, great job training your techs.  We all know this is a job that requires you to have a strong stomach.  The techs arrived at my house and the first thing they did is ask questions.  This made me feel like I'm dealing with people who know their s#|+ (pun intended).  They opened up my septic tank and right away they knew what the issues were.  The tech explained the process of a septic tank and drain field.  I kept wondering, how are these guys so professional and very clear in what they say?  Long story short he recommended a live enzyme so that the flow to my drain field would be better.  I didn't feel like I was being sold on something I didn't need.  Happy to say, my septic is drained.  I will definitely continue to use Tampa Bay Plumbers.