Best Water Purification System Installation in Saint Paul MN

Everything you could ask for in a great service company. John gave specific detailed feedback, weighed the costs and benefits of what actions to take, showed commitment to customer satisfaction and feasibility in price and functionality, and I got to learn plenty of baseline information about the specific problems that were occurring on my unit so I know why decisions are made.

Cannot recommend them enough. We've lived in Shakopee for 4 months and they've already been out twice - once to find a leak and another time to look at our water softener that we didn't know how to use. The plumber set my water softener correctly and told me everything I needed to know about it and gave me a plumbing 101 lesson. They are super reliable, professional, and knowledgeable. Will ONLY be using Affinity Plumbing.

We recently bought our house and were trying to put a vented hood in the kitchen to replace a recycler microwave when the project exploded.  The HVA/C techs recommended Charlie and he showed up within hours for what we thought was going to be a small job of moving one pipe.  He started looking around and discovered that all the plumbing from the second floor bathroom to the basement was not only not to code but also in jeopardy of causing major issues (wrong sized pipes, joints where they shouldn't be, standing water in capped pipes, etc.). Phil stopped by shortly after and took two hours and a lot of running up and down stairs to diagnose the job and give us a comprehensive scope of repairs he would propose.  It really made me feel like he was taking the time to get it right and solve the whole situation instead of just a symptom of a problem.

We had one price and only one price due to their thorough diagnosis - the quoted price and time was spot on.  Phil scheduled us in and came back for an 8 hour installation and fix.  When it looked like he may not make it solo in the 8 hours he promised, he called in backup and it didn't cost us more or extend the job.

The best part and the reason I will forever recommend this group as well as have them back for all my plumbing needs is their incredible follow up. Phil worked with me to identify when the inspector could come out and close the job so we didn't have to make extra phone calls or deal with the city at all.  A few days before the inspection, we found out that the previous owners had kindly left us with an open plumbing permit from a totally different company.  That company told me to just work it out with the inspector and luckily, the inspector said he was willing to tag it onto his already scheduled visit.  Phil showed up early and had already talked to the inspector that day and heard about the other permit.  He set up the house to facilitate the inspector's visit and asked me about the other permit.  He took the time to check out the work and asked great questions to understand the mechanics of the house.  When the inspector showed up, Phil talked him through all his work step-by-step and walked him through the work the other company did!

For all that work, the inspector was maybe in the house for 10 minutes because of Phil's prep work and passion for his job.  He put everything back and was out the door (he spent all this time and attention on our house on a Friday even though he had plans to go out of town with his family- when I found out, I forced him out and promised to do the final touches of clean up myself I was so impressed with his commitment!).  

St. Paul Pipeworks cares about every job they do and the people they help.  Their commitment shows when they send thank you cards and remember you with a card on the holidays.  It seems like a small thing but it sure doesn't make you feel like a number.  Charlie's commitment is best summarized in his statement to us, Plumbing should last longer than any of us so I plan to do my job so well, I won't see you again for this work.  All the more reason that when the rest of the house gets remodeled, Charlie and Phil are the only plumbers I will allow through the front door.

Fair warning: Charlie and Phil may not be the cheapest bid you could get but would you rather save money and have a headache with permits and poor workmanship or spend a little extra with a company that takes great pride in their work and is committed to making your experience as wonderful and stress free as possible?  I am more than willing to spend a little more now and call St Paul Pipeworks first than call them second after the first company screws up and I now have to pay for the work twice!

Of course the plumbing emergency occurred at night on a weekend (sump pump dead with water coming in).

Bob said it was going to be pricey due to the weekend and at night, I asked for an estimate which is close to what I thought it would be vs bailing out the basement.

Bob came over promptly and installed the pump, very acknowledgeable and pleasant.  Highly recommend.

Horrible experience.   Do not waste your time.  Clint is a crook that tried to charge me 4x the going rate.  His work was poor quality and he had to come back to fix what he had done.  Even then he only fixed it after arguing about it.  I would rate him less than 1 star if possible.

Very good prompt service at a reasonable rate. Other plumbers didn't want to tackle the job they got it done

Was terrible, from not showing up first day to being late .. He knew I had a home warranty, they were the ones that found him.  He knew the rules.
This process took over a month to get resolved, He finally came out to the house and told me I had 3 leaks under my kitchen sink.  After numerous attempts from myself and the home warranty to get the $$ for fixing the problems he finally came back with a cost of:
$717 for the kitchen faucet (I told him no, I bought one myself and had it installed)
$225.00 garbage disposal
$184.00 old garbage disposal (I could of thrown this away myself after looking at the invoice)
$115.00 piping repair.
The day the problems were corrected he told me to pay bill in full and that he wasn't dealing with the home warranty company and that if I didn't pay him he was charging me an additional $160 per hour. I paid him as I wanted them out of my house.  All this took place while I had the home warranty on the phone explaining to him they would be issuing him a check that very day!  But Jason from Big River Plumbing, didn't care! my after thought were I should of called the police and had them removed from my property.  
Then Jason had the nerve to send me an email thanking me for their business and wished me a 'blessed' day.. Really?!?!?

Save your headaches! this problem took over a month to get resolved.  Don't use them for any projects!!!

Diane
Ellsworth WI