Best Drainage Design in Plano TX
Plumbing Service
I rarely leave negative reviews but I was frustrated by my experience with the company and want to save others from the hassle of experiencing what i did. I contacted the company 2 weeks ago for their bush and bed service and informed them that we were in need of immediate service. I filled out the questionnaire and necessary registration and received an email that my service was scheduled for Tuesday 8/24. Shortly after I received another email that it was rescheduled to Wednesday 8/25. They never came to service the property on 8/25 so I called and was informed it had been moved to Friday 8/27 with no notification sent to me. The agent also promised that it would be done on Friday when I complained about the delay/poor communication.
Well it was not done on Friday 8/25 and when i called I was informed it was moved to today 8/30 again with no notification. The agent also promised to look into what happened but I never got a call back. Only for me to call today to ask when the service would be performed and was informed that it was rescheduled and they could not give a specific date this week due to their busy schedule. I have used several lawn care services in the past but I never got a chance to evaluate their work as I had to cancel and look for alternative service. Booking an initial service should not be this problematic and the company should communicate changes in service dates to their customers in a timely manner when it needs to be changed.
Well it was not done on Friday 8/25 and when i called I was informed it was moved to today 8/30 again with no notification. The agent also promised to look into what happened but I never got a call back. Only for me to call today to ask when the service would be performed and was informed that it was rescheduled and they could not give a specific date this week due to their busy schedule. I have used several lawn care services in the past but I never got a chance to evaluate their work as I had to cancel and look for alternative service. Booking an initial service should not be this problematic and the company should communicate changes in service dates to their customers in a timely manner when it needs to be changed.
Plano, TX
Plumbing Service
So far the worst customer service I have experienced in my life. These guys are a total rip off. Big scam.
I had asked for an estimate for sprinkler repair and might have misunderstood/ misheard over phone of their policy of charging $80 just to visit. The technicians came to look at the issue and quoted $575 just to replace two sprinkler heads and fix a broken pipe at a T-section. When I asked them for a coat breakdown for their estimate, they refused to answer and the guy said he is the supervisor and that's the only price they would do it for. The sprinkler head that I was looking to replace does not cost more than $20. So, obviously they are either quoting whatever comes to mind or just jacking up costs at their will.
To add to this, the owner lady was very rude over phone and spoke in an extremely threatening manner. Instead of trying to understand what the issue was and attempt to hear from the customer
, this lady was yelling at me on the phone and said she was going to call the police for theft of service.
Really?? Is this the way how you earn business? They probably have not heard a thing about how to talk to customers. The owner lady said she had my address and phone number and was calling to let me know that she was calling the police on me. I have never seen such pathetic behavior from a business ever!!! I decided that I would pay the inspection fee of $80 but not go ahead and give them my business. At this, the lady yelled again at me saying if I was going to pay by card, they would charge me 4.5% extra as that was the service fee for making card payments. She added that she wouldn't get off the phone until she got her payment. Again, like really??? Where on earth do these guys come with such ridiculous rates? I've worked for banks and I know how these things work!!!
Thankfully, I did find someone to fix my sprinklers at half the cost these guys were charging me. My advice to anyone looking around for sprinkler service/ landscaping is to please do yourself a service by not approaching these guys!!! Atrocious prices and totally appalling behavior.
Posted below is a pic of a quote I received from another company for the same job ($250) for which these guys were asking $575. Enough said, their whole business ( if that's what they call it) is a scam. Stay miles away from such cheats!!!
I had asked for an estimate for sprinkler repair and might have misunderstood/ misheard over phone of their policy of charging $80 just to visit. The technicians came to look at the issue and quoted $575 just to replace two sprinkler heads and fix a broken pipe at a T-section. When I asked them for a coat breakdown for their estimate, they refused to answer and the guy said he is the supervisor and that's the only price they would do it for. The sprinkler head that I was looking to replace does not cost more than $20. So, obviously they are either quoting whatever comes to mind or just jacking up costs at their will.
To add to this, the owner lady was very rude over phone and spoke in an extremely threatening manner. Instead of trying to understand what the issue was and attempt to hear from the customer
, this lady was yelling at me on the phone and said she was going to call the police for theft of service.
Really?? Is this the way how you earn business? They probably have not heard a thing about how to talk to customers. The owner lady said she had my address and phone number and was calling to let me know that she was calling the police on me. I have never seen such pathetic behavior from a business ever!!! I decided that I would pay the inspection fee of $80 but not go ahead and give them my business. At this, the lady yelled again at me saying if I was going to pay by card, they would charge me 4.5% extra as that was the service fee for making card payments. She added that she wouldn't get off the phone until she got her payment. Again, like really??? Where on earth do these guys come with such ridiculous rates? I've worked for banks and I know how these things work!!!
Thankfully, I did find someone to fix my sprinklers at half the cost these guys were charging me. My advice to anyone looking around for sprinkler service/ landscaping is to please do yourself a service by not approaching these guys!!! Atrocious prices and totally appalling behavior.
Posted below is a pic of a quote I received from another company for the same job ($250) for which these guys were asking $575. Enough said, their whole business ( if that's what they call it) is a scam. Stay miles away from such cheats!!!
Plano, TX
Plumbing Service