Best Fireplace/Furnace Inspection in Philadelphia PA

Our experience was poor.  The last-ditch repair Nichols made to our aging oil burner was unsuccessful, and though it is understandable that not every $500+ repair yields good results, what really disappointed us was Nichols' refusal to speak to our home warranty company about the repair.  Nichols was aware that the repair was covered by our home warranty, and that it was based on the home warranty company authorizing the repair that we agreed to have it done, but when the home warranty company had questions, no one from Nichols would speak to them.  I called Nichols several times asking them to return the warranty company's calls, but it never happened.  On one occasion, the receptionist was quite snippy with me for bothering them.  All I wanted was for someone to have a five minute conversation explaining the repair so that I'd get the $500+ I had coming to me, but apparently, this was too much trouble.

Again, they knew that we were only willing to risk money on repairing the old system because of our home warranty, but they just took our money and ran after making the unsuccessful repair.

I would not use Nichols again.