Best Exterior Home Inspection in Philadelphia PA
Plumbing Service
I had a pipe freeze on Xmas and was desperate to have someone come out asap, since we didn't have any water all day. Keith was responsive, came out right away, replaced the broken pipe and I'm back in business. I really appreciated communicating through the app, and as well via text. I hate calling places. I'm so impressed, I scheduled more work to be done with Keith, that I had been delaying for months. Thanks again!
Prospect Park, PA 19076
Plumbing Service
A few weeks ago the city came out to replace our water meter and found leaky valves upon inspection. We were referred to Nichols by a family friend. My husband made the call, no price or info was given to him by the female dispatcher, only a time window when the plumber would arrive. If I recall, the window was 8-11 and the plumber arrived at 10. Brief introduction, I opened the garage and 30-45 mins later he was done. He handed me an invoice and off he went. On the bill was a labor charge for $170 and $40 for parts. It seemed high so I emailed. I received feedback and 3 days later an answer regarding our concern.
Dispatcher: Ok so I told Chris about the issue and he said we charge for travel time and that may have been into that time. We will take off a half hour and the rate is 115 a hour so I changed the bill and attached it!
Me: Oh. Ok. Our house is right next door to your warehouse. Our backyard faces you. Does that change anything?
Dispatcher: Well if he was there 1st you would have 0 travel time but he was coming from somewhere else because it was in the middle of the day. If you ever schedule things with us and do not want any travel charge it would be 1st or last!!!!
My deductions are based off of the lack of info we were given prior to scheduling an appointment. Had we been notified of travel charges we would have scheduled the first appointment. My advice would be to ask what all of your charges include.
PS: Chris, If you'd like help training your office manager (whoever writes your response emails) I'd be happy to offer my services. I'm an Employment Specialist
Dispatcher: Ok so I told Chris about the issue and he said we charge for travel time and that may have been into that time. We will take off a half hour and the rate is 115 a hour so I changed the bill and attached it!
Me: Oh. Ok. Our house is right next door to your warehouse. Our backyard faces you. Does that change anything?
Dispatcher: Well if he was there 1st you would have 0 travel time but he was coming from somewhere else because it was in the middle of the day. If you ever schedule things with us and do not want any travel charge it would be 1st or last!!!!
My deductions are based off of the lack of info we were given prior to scheduling an appointment. Had we been notified of travel charges we would have scheduled the first appointment. My advice would be to ask what all of your charges include.
PS: Chris, If you'd like help training your office manager (whoever writes your response emails) I'd be happy to offer my services. I'm an Employment Specialist
26 Park Ave, Upper Darby, PA 19082