Best HVAC System Repair in Omaha NE

I called the Todd Valley office yesterday morning as I realized I had no heat and freezing weather was approaching soon.  Despite a busy schedule, they were able to quickly dispatch a really knowledgeable and helpful technician (Mike!) who was able to figure out what was going on.  Unfortunately there were MULTIPLE issues affecting my house, including a lack of sufficient power (which is shockingly necessary to run a furnace!), a clogged drain and more (super fun day).  

Within a few hours I had power, heat and a clear drain.  Mike was so great.  I now have a very trusted person nearby.  I think these guys are great!!

Customer service is important. I've had a couple great experiences from Everly. I called and spoke to someone about replacing my very old AC, which means $$$. He asked questions and took my information and told me Becky will be calling me to schedule.  Becky never called so my business went elsewhere. I don't do follow up calls after being detailed the 1st call.

My husband called to set up an appointment last Thursday (8-14-14) and was told a technician would be at our house between 8 and noon today (8-18-14). At 12:30 we finally received a call and were told that they did not have a technician available yet but someone would be out within an hour or two. We then received ANOTHER call at 4:30 saying no body could come until after 7 tonight. My husband spoke to a manager because we were frustrated at having to wait all day and not being contacted until after the time frames we were given but the manager was completely rude. Terrible customer service. The employees are extremely unprofessional and we will NEVER use Burton again.