Best Air Duct Installation in Omaha NE

We had scheduled an appointment for 3pm, 14 June 2013. Five and a half hours later, still no sign of tech.  Finally, around 9:30pm Burton called and said that they would not be able to come out and that they could come out tomorrow.  We said sure as long as they  only charged the weekday rate, which Burton agreed.  Received a call Saturday morning from Burton, asking us if we still had a problem.  YES...that's why we called you in the first place!  They stated that we were scheduled for the day but the manager had no idea when a tech would show up.  Never heard from Burton all day and finally received a call around 9pm stating they would not be coming out and had know idea when they would be able to get to us.  If you're hurtin...DON'T call Burton.  Wish I could give them negative stars.

Called their office 5 times in four weeks, talked to office staff who told me the technician's make their own schedules. Never could get so much as a call back to tell me they're busy, let alone schedule an appointment. Worst way to run a business ever. Would not recommend to anyone.