Best Excavation in Newark NJ

I have been a patron of Clear Flow for many years. Whenever I have a plumbing issue, there is no one else for me to call. They arrive when scheduled. If they are delayed, they communicate it. They are very courteous and considerate of your time, which is very important for me. The workmanship and attention to detail is excellent. Plumbing can be messy work, but they clean up after the job is done!  Whatever your plumbing needs are, Clear Flow has you covered!!!!!

They advertise 24 hour emergency service but never responded to me.  I called about a leak and the woman who answered took my name and number and said she would send it to the technician and he would call me, but I never got a phone call.  Apparently, the only thing that got their attention was the negative review I left on Google.  A got a response and was asked to call them, which I did.  

I called 3 times and they didn't answer...then someone calls back and transferred me to the owner.  He admits that there was a problem with communication and the tech never got my message.  But he seems annoyed that I left a negative review and implies that I'm being unreasonable because he saw my history of reviews on Google and I have high expectations.  

I am a customer and the customer is the reason why businesses thrive so to imply that a customer shouldn't have high expectations when you advertise quality service and the customer is paying their hard earned money is absurd.  The alleged owner apologized in a very sarcastic tone and even questioned why I would leave multiple negative reviews.  Seriously?  His company dropped the ball and left me high and dry during an emergency situation and they were expecting praises?  The nerve!  

Part of being a business owner means you have to own your mistakes instead of guilt tripping the customer into thinking they are unreasonable.  I didn't even have to call them back to report my experience.  I thought I was doing them a favor, but to add insult to injury to the owner had the nerve to be cynical and condescending.  Everything I said in my negative review was TRUE.  He could not dispute the facts, yet he's annoyed with my review when his company engaged in poor service.  How is that my fault?  All I tried to do was give them my business.  I stand by my statement that the one star review was well deserved.  After talking to the inconsiderate owner though, zero stars is more appropriate.

Luke was exceptional!! The three problems I had weren't crazy but he was able to figure out how to fix the issues creatively and saved me a fortune in the process! A previous plumber wanted to open a wall to fix a leaky faucet. Luke found a workaround that has worked perfectly. A bathtub needed to be snaked and he handled it better than any plumber I've ever hired before for this issue. I can't recommend Paramus Plumbing - and specifically Luke - more!!!