Let me paint a picture. 2 Family house. I live in upstairs unit. Saturday afternoon, I'm making some homemade bread in my oven and I open our backdoor (where we throw out our recycling). I smell something that I've never smelled before. So I decide to follow the smell and it leads me to the boiler room in the basement.
It's a typical boiler room: dirty, has a lot of unnecessary things in it, and it's got some old boilers and water heaters. I created a reddit post in /r/homeimprovement and think nothing of it.
But I can't shake the feeling. Something is odd. Why this smell when I turned on my oven? And how come my carbon monoxide detectors have not gone off? Something was odd. So I call PSEG and tell them I potentially smell gas.
PSEG goes through my house, and lo' and behold, gas leak.. for both units. PSEG puts locks on both gas meters. Winter is coming, so I call up some hvac people on yelp and agree to have someone come on Monday. Okay, although it will be cold, we can hold out until then.
Monday comes, the HVAC crew did not realize that there were locks on the meters and cannot do the job so I'm scrambling and call up 8 plumbers. Rolando (from Clear Flow) picks up my call and I tell him my situation about how we haven't had heat nor hot water for 2 days. Not just me, but my neighbors too.
Rolando springs into action and takes two of his guys off another job asap (sorry to whomever they were helping before) and send them over to my spot. They fix the gas leaks right away.
It gets better though. The next day, PSEG comes to review their work and no more gas leak, but then they fire up my boiler and realize that my heat exchanger has been broken on the boiler for some time. This is particularly dangerous because CO is dispersing everywhere and this can also cause a fire.
I call up Rolando again that night. The following day he comes out and replaces the boiler and boom now we have heat.
Rolando at Clear Flow went above and beyond for my family and my tenants. Without him, our situation could have been quite awful. We're very thankful to Rolando and the rest of the team at Clear Flow.