Best Pool Deck Construction in New York NY

I met with the gentleman and at first wasn't sure who to go with had few other companies gave me estimates one actually a little cheaper but the way the guys at A&O responded to my needs and the urgency of my situation Let me say the professionalism was impeccable very glad I chose them even though I may have paid just a little more definitely worth every penny just the comfort and convenience knowing I don't have to get it done again is why I will be calling them up for my next project in our home I highly recommend these people they left my house looking better than when they came in my hat's off to those young men

I am not rating them based on their work but rather on their lack of customer service. Tuesday 6/15 at 6:05 p.m. I sent a message that I would be available on Friday 6/18. Received a reply on Wednesday 6/16 asking for my address which I promptly sent. Also mentioned that my husband was home if someone wanted to go by. Reply was I will let you know. Never heard from him until I messaged him on Friday 6/18 at 9:40 a.m. I sent a message asking if someone was going to come by and if so please let me know approximately what time. The reply was give me a few and I will let you know (10:33 am.) At 12:35 sends a text telling me what it could run me xxx dollars.
I replied I wanted to make sure the company can do the work. He said when I was ready to do the work let him know. To which I responded that I want to have a conversation first to discuss the work involved, cost & timeline. He replied he was booked for that day but can stop by on the weekend or during the week after 4:30p.m. Said he was free Saturday & Sunday, weekdays after 4 pm. Asked if he could come by tomorrow, Sat. 6/19. At first I said after 12 then sent another message with 8-9 a.m. Reply was give me a few and I will let you know (standard response). He can do 2-3 pm.  Saturday 6/19 at 10:10 sends me a message that his guy will be at my house in about an hour. I said I wasn't home but will be by 1 and reminded him that agreed time was 2-3. At 11:27 I let him know I was home. His response he will be there as agreed. At 3:16 I asked for his ETA. At 4:51 he responded with his guy got stuck on a job but will come by on Monday but someone needs to be home all day.. Excuse me? I told him to forget it because he wasted my time. He wasn't the first nor the only plumber I contacted but he was the only one that wasted my time. Everyone else showed up when they scheduled or called/texted to say they were running late. The person texting I am assuming is Zach who should learn that you get more bees with honey than with vinegar.