Best Appliance Installation in Nashville TN

Helton's just left, and wow!  I couldn't ask for a better father/son team!  They double-checked my system, found the problem, and fixed it so quickly!  They were kind, professional, courteous, and very reasonable.  Rarely do I find servicemen with integrity like this.  Being a realtor, I am keeping this company on my Preferred List!!!  Well done and thank you so much for your help!

I called and left a message they return my call within 2 minutes the lady on the phone was extremely nice Unfortunately they were unable to do the repair that I needed. She gave me a number of a local shop that was able to do the repairs. The next repair that I need that they handle they will definitely get my business

James was excellent to work with! He got our gas line ran the same day. Definately recommend him!

Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.

Jewell Mechanical is the best. I was first introduced to them when my HVAC unit went out at my home a few years ago. They were awesome. Fast forward to now, I'm just as pleased with their plumbing services. Brandon, and Scott were both extremely professional and knowledgable. I felt at ease. All my questions were answered. I'm really pleased with Jewell Mechanical as a whole. They're professional, but have a nice small town charm to them. They do great, solid work. And they stand by their work. Even the people that answer the calls on the front end are pleasing to talk to. I will recommend Jewell Mechanical to anyone that needs HVAC or Plumbing work. You won't be disappointed.  Now, if they happen to get an electrical department, I know who I'd call for all my house needs! Keep up the great work!!!

Great fast response. Came out next day and quoted work. Finished repairs quickly with no surprises . Friendly and high quality!

When our water heater quit on a holiday weekend, Southern Service was quick to come out and replace the tank (for a price we were very happy with).

Lee Company has already been to our home twice: to add a supply line for a gas dryer and to perform routine maintenance on the HVAC systems.  On both calls the technicians called when enroute and arrived early in their scheduled windows.  All work accomplished in a timely fashion.  Both teams cleaned up things before they left.  Prices were reasonable.  I even signed up for an annual service plan.  Good folks!

My heat went out and I was worried since some lows of 17 were forecast for the near future. I have a tight budget and had been slow in calling anyone - dreading the cost. I am fortunate that I have 2 separate units - upstairs and downstairs. It was the upstairs unit and we had been making it okay in our upstairs bedrooms. Due to a few recommendations, I called Lee Company. The technician quickly told me that both my units were dead - that my downstairs must be warm due to good insulation. He stated that it would take a long time to get the part for the upstairs unit - if it would even be possible to get it. He brought the installer back the next day to give me a quote. Both the technician and the installer confirmed that both units were dead - even though they were standing in a warm room with freezing temps outside. I was told that they had the units in stock (no choice of units was given) and that the price would go up by the first of the month, but they could get them installed before the low temperatures - if I gave them the go ahead. At this point I had not been offered a written quote or any information about the recommended units. I asked for the quote to be emailed. A few minutes after they left I received a quote for almost $16,000 - with a cancellation clause that stated that immediately upon signing I would be responsible for 15% for a cancellation and restocking fee. The dead downstairs unit has continued to keep the area warm. Another technician (obviously not with Lee Co) quickly realized that the upstairs unit needed a part that cost less than $60, He was able to get the part immediately and It took less than 20 minutes for him to install it. I would never have expected this type of scam from Lee Company.

I won't use them again. Had an AC leak, they came out 4 times, every time, THAT guy couldn't do the job, it needed to be another person as it involved the ceiling as well. Then I was also told a project manager would come.  Never showed.  Had 3 HVAC techs come separately and say they were the wrong person for the job. Left hand not talking to the right hand. Meanwhile, I just bought a new HVAC unit with them a few months ago. $8500. You think they might have a little better customer service after I spent all that money.

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

HA!  last year Lee Company showed me a picture of my seriously rusty HVAC unit and said it would need to be replaced soon $$$$$.  Being a procrastinator,  I never got to it, but the system still worked.....FF, a different company came out this morning and showed me the actual unit, NO RUST, and it works just fine!  I despise liars and would give this company a  -5 if I could.  SHAME ON YOU lee company!!

A couple of months ago, an employee comes out here to check a leaking outside faucet. He replaced the bib washer but said the faucet would have to be replaced. Aaron said it would be around $200 dollars and they would have to drill into the brick. Different person, same company, comes out today and informs me they are going to have to tear into the drywall inside the house due to a slab foundation to change the faucet. Was in no way, shape, form, fashion, or manner prepared or previously told that! Steve Mull Plumbing, you need your guys to gets their stories straight or hire guys who know what they are talking about! Extremely irritated would pretty much describe my mood at the moment!

Not pleased with unresolved plumbing issue.  Paid for service but problem still exists.  Did nothing more than run an auger down pipe and then swipe credit card.  Gotta say I'm unimpressed., can't recommend Lee Company to anyone and will need to find a real plumber.