Best Appliance Installation in Nashville TN

My air conditioner went out and it was 90 inside! David was there within an hour and fixed it right up. I never do reviews, but the promptness and friendliness of him made me do so. This is the second time he's come out (the first was my fault for not changing my filters ). THANK YOU SO MUCH for being amazing! My dad has owned a contracting company for 40 years, so in my younger years of working for him I learned the value of a company that takes pride in their work. This is one of those companies.

We hired Home Works to install a hood for our gas stove that vents outdoors. We were very pleased with their work. It looks great and the price was very reasonable. There was some waiting involved in what time they would come on the day of the appointment, but they stayed in touch with us throughout the day and were very polite. I would definitely recommend them to anyone needing this type of work done. They know what they are doing and do the job properly.

James took on a whole new challenge for me.
I have moved to the area from Michigan last week. I am living in my RV which had developed a clog in toilet black water tank. Lots of people offered to help with no success. So I reached out to James who willingly accepted the challenge.
It was a nasty, gross job, but he stuck with it. And he successfully unclogged my toilet!
I cannot express how happy that made me.
James is a very friendly, family man. He never gave up. I very grateful.
I highly recommend his services. And if I ever need a plumber again he is the man I will call.

Great service, repairs done exactly as requested! HVAC specialist took pictures and videos before and after repairs. I find that to be very helpful. Highly recommended!

Took awhile to get it right. They installed a new hvac system for my house. Great job installing it. Very detail oriented.
Through no fault of Jewell Mechanical, the unit was defective and had an oil leak. The smell would then blow into the house when the ac kicked on. Took awhile to get them to finally replace the entire unit (2 months exactly). Another great installation job. New unit seems to be working well.
In the end, they got it right; it just took awhile to get there.
Technicians were very courteous, friendly, and always on time.

I sat on this review for a bit to ensure I had my final thoughts.
I used Coolray for plumbing and electrical issues. They wouldn't give me a quote by phone or online for basic services (even a ballpark), instead insisting on looking first. To look (for plumbing) they had to get things taken apart ensuring you're pretty much going to go ahead and pay whatever to resolve the issue. We initially called for one plumbing issue, they fixed it (for a steep price) and the plumber was friendly. Said plumber also took a look at another issue I had as I mentioned it off-hand, and said it was fixed but it resumed to its completely broken ways as soon as he left. Can't complain too much there as he didn't charge and thought he had resolved it (plus noone else has been able to fix this issue either).  To get a price that wasn't as bonkers high he encouraged us to join their Customer Care loyalty group (for a price). I did. It was still really high, but I was never billed for that customer care thing so I'm assuming it was lost somewhere along the way.
Called Coolray again for electrical issues. Had been working with another local electrician who were at the moment not responsive. Coolray was super responsive and out quickly. They fixed part of what we paid them to fix, but there was some misunderstanding. We pointed out a light that was arcing and causing issues. Both lights behind a panel needed replacing as wiring for both switches was frayed. They only replaced one of these two switches, which means they took the panel off, saw the fraying, and only replaced one of them. I realized this was so when I got home and turned on the assumed fix light only to see flickering and hear a pop. Called Coolray to see if they could fix this issue which we thought we'd already paid for, and they said they had only charged us for one of the two switches and quoted us a remarkably high price to come out (including a service fee for making the drive at all) and fix the additional switch. We went with another electrician for half the price.
So--solid work for the most part if some miscommunication, high even for the market area.

When our water heater quit on a holiday weekend, Southern Service was quick to come out and replace the tank (for a price we were very happy with).

Service scheduling was not only quick (they even had same day available) but flexible. The scheduling window was narrow -- they did not make me block out a 12 hour window during which they might arrive, but booked and arrived within a 30-minute window.

Technician was clean, friendly, personable, and efficient. Work was quick and well done. Happy with the service, they will be my first choice for future electrical work.

You can't base a company due to one employee but after spending $26,050.00 with a company for 2 new units for a residential home one would expect to be treated as a valued customer .  First of all we did receive 3 bids from reputable companies and out of those the salesman/ project manager that we liked the least was the one with the Lee company .  We went ahead and went with the Lee Company  simply because of the companies reputation .  The units are fine the Installers were great . The issue was the salesman / project manager . As my spouse and I were outside looking at the upstairs unit the senior installer had called the Salesman / project manager and had him on speaker phone . The installer ask where the second crew was because they had scheduled two crews for installation due to having 2 units .  The project manager told the installer to go ahead and set the second unit up because the other crew was behind . The installer told him they could not set it up because the pad had not been delivered , the project manager got irate and said I DONT CARE what you have to do JUST make it work . Once again the installer explained that it would not work !  The project manager repeatedly keep telling him to just make it work .  I dont care who you are that's not what a homeowner wants to hear after spending twenty six thousand dollars with a company . So the saleman / project manager didn't care after the sale he just wanted it done even if it were wrong . So if your in the Sumner County / Hendersonville Tn do yourself a favor and get a different saleman  not Anthony Grayson , or do business with another company .  I did reach out to the company and they issued an apology but somehow we still feel like we were just another number and the job was done .  Wonder how the Governor would like how one of his project managers conducts business with his company .

I had to have leaking pipes repaired in my crawl space. I called Lee Co and they sent someone out the next day. Received a call from the plumber, Ian, when he was 15 minutes from arrival at my home.  He was very knowledgeable and efficient. He looked at the pipes and took pictures, explaining to me what needed to be done. He explained the cost up front and there were no surprises or add ons. He had both leaks fixed within 90 minutes and then checked to make sure his repairs were working correctly by having me run water through the taps. He was pleasant and courteous. I couldn't ask for a better experience. Thanks Ian and Lee Company.

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

Called to report broken AC unit on 90 degree day. Lee came same day w 2 techs. Did complete check on both zones for obvious issues...all looked fine. Went to attic it was a clogged line. Vacuumed it out and and got the air cold. Went under house to check for drainage and see about any issues.  Went above and beyond and had complete confidence in them as professionals and their no nonsense approach. Will use again for sure.

We started using Lee Company in the late 1990's but I am done. We have had a few issues over the last 2-3 yrs but most recently they were a no show for our fall/winter maintenance appointment for the second time. This also happened last year but I excused it being 2020/Covid. Last week my time block was 10-12 and at 11 the office called to say they were running behind and it might be a few minutes past 12 before they arrive. She told me a technician would reach out. No one did. We have the maintenance plan and a priority line to call but I repeatedly called only to be on indefinite hold. I eventually requested a call back and after finally speaking to someone around 2:30, the lady said I would be next on the schedule and again a tech would reach out. After waiting all day, no one bothered to show up or call. I emailed Lee Company that night, no reply. I called the office again 2 days later to make sure my maintenance plan is cancelled and requested to speak to a manager...still waiting. Lee company has become unreliable and inconsiderate of their customers time. We also have work/life commitments. Unprofessional on every level.

A couple of months ago, an employee comes out here to check a leaking outside faucet. He replaced the bib washer but said the faucet would have to be replaced. Aaron said it would be around $200 dollars and they would have to drill into the brick. Different person, same company, comes out today and informs me they are going to have to tear into the drywall inside the house due to a slab foundation to change the faucet. Was in no way, shape, form, fashion, or manner prepared or previously told that! Steve Mull Plumbing, you need your guys to gets their stories straight or hire guys who know what they are talking about! Extremely irritated would pretty much describe my mood at the moment!

Almost impossible to schedule appointment. I have been calling for over a week to get annual maintenance schedule, on hold for half an hour, left messages still no luck!!