Best Solar Water Heater Repair in Nashville TN
Plumbing Service
Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.
5237 Nashville Rd, Ste 6, Bowling Green, KY 42101
Plumbing Service
I used Coolray for the first time Saturday, Joseph F came to service my heat/air pump. He was on time, explained everything in detail and even changed out my vent return free of charge! He was neat and very professional, I will request him every time. Joseph is a home grown young gentleman with skill and manners! I was very pleased with my service and signed up for regular maintenance on my unit!
Melissa Rose, Franklin, Tn
Melissa Rose, Franklin, Tn
1717 Elm Hill Pike, Ste B, Nashville, TN 37210
Plumbing Service
Lee Company has already been to our home twice: to add a supply line for a gas dryer and to perform routine maintenance on the HVAC systems. On both calls the technicians called when enroute and arrived early in their scheduled windows. All work accomplished in a timely fashion. Both teams cleaned up things before they left. Prices were reasonable. I even signed up for an annual service plan. Good folks!
1836 Memorial Dr, Clarksville, TN 37043
Plumbing Service
I hate I have to make this review, as I've heard good things about Bill Lee, I met him, and I even voted for him, and used to highly recommend his company, but it's time.
It's very sad to see how this company has gone down hill over the years. When I say downhill, I mean they're probably not hurting in profitability in any sense of the word, but I feel are taking advantage of or even exploiting their customers. I own multiple properties and have been a LEE Company member for six years.
What used to be a helpful, informative and honest appointment has now turned into constant up-selling, scare tactics, and exorbitant fees.
I recently called them for a faucet replacement. $400 was the cost (with a faucet) and that was after my 20% member discount. So $500 faucet replacement for non members. Instead I bought a very nice Moen faucet, lifetime warranty, and had another company put it in for $75 plus $125 for the faucet. If you're not a member don't say you haven't been warned about their cost.
It's been shared with me that each truck you see on the road requires the driver to earn $250,000 a year in sales. I've been advised to replace HVAC units that have many many years left and are in fact working flawlessly after the subtle suggested replacement. Every time they come out anymore I have to squint, waiting for their recommendations.
LEE also outsourced their local after hours help line to a call center. My last call to them left me with little confidence in who would be handling my concern, conveying it properly and it's resolution. Hate to see this with a local company.
I recently had LEE out for a toilet leak on a toilet they installed. The man came out, determined it was a bad washer, replaced it in 15 minutes and wanted to charge me $100 or something, don't exactly recall, but as I just paid for their installation. I said I was going to have to speak to a manager or customer service about it, as they were the ones who just installed it. He threw his hand up in my face and mumbled something under his breath and stormed away. How's that for customer service!
As a member, LEE company will come out twice a year to clean, service, and inspect your HVAC unit. This is their opportunity to sell you, and they've begun selling hard the last few years. I have multiple properties, and after scheduling my appointments and informing the tenants they would be out, LEE Company just never showed up for either the spring or fall HVAC appointment. I didn't find this out until later. This fall they did the same thing. Fortunately I called ahead of time to confirm, at which time they told me they cancelled the appointments without speaking to me. So for 18 months straight, LEE company cancelled the three service appointments I had been paying for with their monthly member fee. When I first found this out they did credit me back the years worth of fees which was the right thing to do, and they handled it satisfactorily and professionally and expediently. This last time I requested a manager call me, as this was the second year of this happening, but they never did.
My other issue with LEE, is the HVAC guys will come out after I've had my unit cleaned by them, and they must not check their notes, because as they go into their sales pitch they go one about how filthy the unit was, I'm like, if it's so bad, maybe I shouldn't be paying you all to come out and clean it twice a year, youre obviously not doing a very good job of it!
Now the good. I've had them out and they've done after hours HVAC to get heat running which was great, had the part on the truck. They've done some other work for me as well. Faucet stems, a bit pricey, some pump grinder work I was happy with and reasonable, and in fact I did end up replacing an HVAC unit this year that they recommended I replace a few years ago. I went with LEE only after multiple bids, because they were able to give me the best price on a Trane unit (they have huge pricing flexibility being a a big distributor). I was going to go in another direction, but the salesman asked what I was getting, and how much. I told them what I was buying and going elsewhere and he beat it, and with a better unit, so hats off to them on that one. Even my other contractor said you got a good deal.
My final is this: LEE company defiantly has their place. They're not what they used to be, sadly, but they can get you out of a bind, but you'll more often than not pay for it. I still use them, but have found another plumbing and HVAC company and electrician to direct much more of my work to than I used to.
It's very sad to see how this company has gone down hill over the years. When I say downhill, I mean they're probably not hurting in profitability in any sense of the word, but I feel are taking advantage of or even exploiting their customers. I own multiple properties and have been a LEE Company member for six years.
What used to be a helpful, informative and honest appointment has now turned into constant up-selling, scare tactics, and exorbitant fees.
I recently called them for a faucet replacement. $400 was the cost (with a faucet) and that was after my 20% member discount. So $500 faucet replacement for non members. Instead I bought a very nice Moen faucet, lifetime warranty, and had another company put it in for $75 plus $125 for the faucet. If you're not a member don't say you haven't been warned about their cost.
It's been shared with me that each truck you see on the road requires the driver to earn $250,000 a year in sales. I've been advised to replace HVAC units that have many many years left and are in fact working flawlessly after the subtle suggested replacement. Every time they come out anymore I have to squint, waiting for their recommendations.
LEE also outsourced their local after hours help line to a call center. My last call to them left me with little confidence in who would be handling my concern, conveying it properly and it's resolution. Hate to see this with a local company.
I recently had LEE out for a toilet leak on a toilet they installed. The man came out, determined it was a bad washer, replaced it in 15 minutes and wanted to charge me $100 or something, don't exactly recall, but as I just paid for their installation. I said I was going to have to speak to a manager or customer service about it, as they were the ones who just installed it. He threw his hand up in my face and mumbled something under his breath and stormed away. How's that for customer service!
As a member, LEE company will come out twice a year to clean, service, and inspect your HVAC unit. This is their opportunity to sell you, and they've begun selling hard the last few years. I have multiple properties, and after scheduling my appointments and informing the tenants they would be out, LEE Company just never showed up for either the spring or fall HVAC appointment. I didn't find this out until later. This fall they did the same thing. Fortunately I called ahead of time to confirm, at which time they told me they cancelled the appointments without speaking to me. So for 18 months straight, LEE company cancelled the three service appointments I had been paying for with their monthly member fee. When I first found this out they did credit me back the years worth of fees which was the right thing to do, and they handled it satisfactorily and professionally and expediently. This last time I requested a manager call me, as this was the second year of this happening, but they never did.
My other issue with LEE, is the HVAC guys will come out after I've had my unit cleaned by them, and they must not check their notes, because as they go into their sales pitch they go one about how filthy the unit was, I'm like, if it's so bad, maybe I shouldn't be paying you all to come out and clean it twice a year, youre obviously not doing a very good job of it!
Now the good. I've had them out and they've done after hours HVAC to get heat running which was great, had the part on the truck. They've done some other work for me as well. Faucet stems, a bit pricey, some pump grinder work I was happy with and reasonable, and in fact I did end up replacing an HVAC unit this year that they recommended I replace a few years ago. I went with LEE only after multiple bids, because they were able to give me the best price on a Trane unit (they have huge pricing flexibility being a a big distributor). I was going to go in another direction, but the salesman asked what I was getting, and how much. I told them what I was buying and going elsewhere and he beat it, and with a better unit, so hats off to them on that one. Even my other contractor said you got a good deal.
My final is this: LEE company defiantly has their place. They're not what they used to be, sadly, but they can get you out of a bind, but you'll more often than not pay for it. I still use them, but have found another plumbing and HVAC company and electrician to direct much more of my work to than I used to.
Nashville, TN
Plumbing Service
I left a previous review that was not so great, and deservedly so. I did get some follow up by Zach, who did a great job finding out why I was never contacted on my work order. They made things right, time will tell, but they are making great strides in my service.
1124 Menzler Rd, Nashville, TN 37210
Plumbing Service
Not pleased with unresolved plumbing issue. Paid for service but problem still exists. Did nothing more than run an auger down pipe and then swipe credit card. Gotta say I'm unimpressed., can't recommend Lee Company to anyone and will need to find a real plumber.
3530 N Mt Juliet Rd, Mount Juliet, TN 37122
Plumbing Service