Best HVAC Installation Or Replacement in Minneapolis MN

We needed a new furnace and decided to go with Metro. It took a week for us to actually have the furnace installed, and during that time our home maintained a chilly 59 degree temp. The installation went well and they were respectful of our home and cleaned up when they were finished. They did discover on the day of installation that our air-conditioner coil was damaged, so that ended up costing us an additional $800, which would have been nice to know up-front, but I guess that's not possible until the furnace is taken apart. A week after installation, our furnace quit working. They came right away and discovered that the ignitor switch was bad. It took 1 day for them to order the part and get it installed. They gave us space heaters to use in the mean time. It was disappointing to have a problem so soon after getting the new furnace, and we hope this doesn't mean we have future problems to look forward to.

My 72 year old mother used their service to install a kitchen sink faucet that she supplied.  Apparently they had to replace a shutoff valve as well.  They charged her $994.29 to do the work.  The only parts & materials they provided were the shutoff valve, maybe some plumbers tape and caulk. Basically they price gouged and took advantage of her.

Very disappointing experience, i was having outlet issues in my basement and the breaker didn't trip. so i called for a quote. They said they have a special right now where there is no fee for estimate on electrical inspection. the technicians arrived looked around and said we fixed your problem. i said what? they said it was a breaker on a switch itself. they then proceeded to tell me that it would cost $212. i figured it was going to cost something but $212 dollars was a lot for pressing a button on an outlet is ridiculous especially when i didn't agree to the fixing during the free inspection. then the tech tried to convince me to sign up for a monthly subscription ($12 a month required $144 total) and this $212 fee would be waived. i declined and he handed me an iPad and told me to sign even though i insisted that this was suppose to be a free inspection and i recall the person (Angel) that I spoke to on the phone said i could decline service for no charge. he said nope that was not the case its $212. with no other option i signed.

being frusterated I called the number again and spoke to Angel, and asked her why what she told me on the phone was not accurate to my experience. she said you signed the agreement. even though i was told by tech there was no other option. she then transferred me to someone named Tim. and he said the same thing you signed, i pushed a little further for trying to understand why pushing a light switch would cost $212. he said things like the $212 was because i was paying for his experience and its the way that it is. all to no avail.

Bottom line for me is I DO NOT RECOMMEND THEIR SERVICE and don't believe their specials and expect for them to try to bamboozle you. i learned many lessons today but i hope whoever reads this thinks twice about using their services.