Best Mold Removal in Minneapolis MN

Timely and thorough service. Brian was clear in his explanations and left the work area clean and tidy.

Roto-Rooter was the only company that was able to help us out on a Sat within a few hours. They had a drain specialist on call and he was the nicest person we could have possibly asked for. He put our mind at ease and took care of the root cause of the flood in our basement and suggested things we should do to avoid it happening again. Jim was a super star.   St Louis Park MN

TL;DR - Do not use Roto-Rooter for any drain services. Employees work on commission and will sell you unnecessary sewer line repairs using scare tactics. Sewer line cleaning was insanely expensive, they didn't put all the floor drains back together fully, and sewer line needed to be cleaned by a 2nd company because it was not fully cleared.

Story:
Our sewer line backed up on Sunday, February 26. As it was the first time experiencing something like this as a homeowner, I panicked and called the first number I could find with good reviews. That happened to be Roto-Rooter.

I will start by saying that I am thankful that they came out on a Sunday and cleared my sewer line. That is where my appreciation ends.

Once the sewer line was cleared, they brought out an 'excavation field supervisor' with a camera who scoped our sewer line. He had me watch as he did it, showing me where my sewer line was supposedly broken with a 2in offset. He continued to show me other areas where there were supposedly cracks, roots, and other things that he told me needed to be addressed. I was told that this was an emergency and that the entire sewer line needed to be replaced due to the broken section. The project would require excavation of the yard to access the broken pipe and insert a liner and would cost $17,000+.

I got a 2nd opinion the next day. I was told right away that my sewer line was NOT BROKEN AT ALL and the supposed broken section was actually concrete slurry on the inside of the pipe, likely from when the pipe was installed. The 2nd company cleared the concrete slurry from the pipe and provided me with a video, all for ONE THIRD of the cost of the original sewer line clearing by Roto Rooter.

The 2nd company said my sewer pipe was fine and didn't recommend any repairs. I sent my copy of the sewer line video to a 3rd company and they agreed - my sewer pipe was in great shape and did not require any repairs.

The Roto-Rooter employee who scoped my sewer pipe was either incompetent or malicious. How did he not know that the mass in my pipe was actually concrete slurry? The top of the pipe was still flush, indicating no offset. If he did know it was concrete slurry and not a broken pipe, he was purposefully trying to sell me unnecessary costly and disruptive repairs.

Roto-Rooter tried to convince me that I unnecessarily needed an entire sewer line replacement. They used scare tactics including telling me multiple times that it was an emergency and telling me not to flush toilet paper until they could complete the repairs. I would never use them again and suggest that you don't either.

EDIT: To Roto-Rooter's credit, I did speak to the manager this afternoon (2/28) and received a partial, non-trivial refund.

They were supposed to call 30 minutes before arrival, but did not call.  Then we had to remove our dogs for the technician.  Then he wanted to charge us $550 to replace all the parts in our toilet, rather than starting with the flapper.  We have a toilet, which keeps running.  He wouldn't replace the flapper for less than $550.  We can get a whole new toilet and then some for that price!  To top it all off, he said he didn't have any of the parts and was going to charge us $69 just for coming to our house.  What a racket!  Collecting $69 for giving us an overpriced quote, knowing we wouldn't pay $550.

kitchen sink clogged. clog was in line approximately 25 feet from main line. repairman used snake to clear, took about 45 minutes. the charge was $435.
repairman professional but this cost was so excessive I'll not use these people again and will definitely not recommend them to anyone for any plumbing work.