Best HVAC Installation Or Replacement in Mesa AZ
Plumbing Service
I would leave a no star review, but Yelp does not allow. Since the owner told me he could not do anything to help me, I told him that I could help by leaving a review to warn other paying customers of this negligent, nonprofessional, malpractice act.
To start off, the technician was an outstanding employee and was there to complete a job to the best of his ability. The technician was dispatched to my house to replace a water heater. From the start, the technician was given the wrong material and equipment to do the job. He was set for failure. After myself having to call the owner, Andrew, to come out and assist, all he did was stand, watch, and go purchase the correct material. After replacement, seeing the non-level water heater, all the damages and a leak caused by poor install and lack of training (I must mention this was the tech's first water heater install), I texted Andrew to come out and help resolve the issues. After some thought, I called him the next morning to save myself a headache for how I saw this panning out. And I was correct! He told me that damages were part of the work and they can't do anything about it. The damages included denting and burning the water heater! I understand that damages may happen but there is always a place for procedures and protocols to prevent damages from happening, even reconciliation if they do happen. How Andrew treated me, it's a wonder how he treats other high paying customers and employees. I now have to pay another contactor, that is much more personal, and professional to come out and fix this mess. See photos for damage.
To start off, the technician was an outstanding employee and was there to complete a job to the best of his ability. The technician was dispatched to my house to replace a water heater. From the start, the technician was given the wrong material and equipment to do the job. He was set for failure. After myself having to call the owner, Andrew, to come out and assist, all he did was stand, watch, and go purchase the correct material. After replacement, seeing the non-level water heater, all the damages and a leak caused by poor install and lack of training (I must mention this was the tech's first water heater install), I texted Andrew to come out and help resolve the issues. After some thought, I called him the next morning to save myself a headache for how I saw this panning out. And I was correct! He told me that damages were part of the work and they can't do anything about it. The damages included denting and burning the water heater! I understand that damages may happen but there is always a place for procedures and protocols to prevent damages from happening, even reconciliation if they do happen. How Andrew treated me, it's a wonder how he treats other high paying customers and employees. I now have to pay another contactor, that is much more personal, and professional to come out and fix this mess. See photos for damage.
Mesa, AZ
Plumbing Service
I bought a new home in September the home was built in 1999 the AC was original it went out on Sunday I have a home warranty they came out and said it would take 8 days to fix it I had Goettl come out on Tuesday to install a new system they worked over 10 hours to make sure we had cooling before they left my home. it was over 97 degrees in the home all day when they left it was a nice cool 78 degrees thank you Goettl.
Mesa, AZ