Best Pool Draining in Mesa AZ

Pretty disappointed.  What is with pools companies?!? We had been stiffed by two other companies...so I researched pool companies on Yelp as our pool situation is a bit of a emergency.  This company had great reviews and I was really happy to find a good one.  I called Mike and he did answer right away, only to say I'm sorry I'm eating dinner (so why did you answer the phone??) and to please text my info and he would call first thing the next morning.  Well of course I ended up having to call to follow up.  He said, oh yeah I got your message, we'll be out after 4:00 and I will text you when we're about an hour out.  Well absolutely no contact has been made.  I know things happen and pool companies are really busy right now, but SOME kind of communication would have been nice.  Pretty unprofessional in my opinion.  I would check out other places first before using them as obviously you'll have issues with communication.