Above the Rest Swimming Pool Service & Repairs

Pretty disappointed.  What is with pools companies?!? We had been stiffed by two other companies...so I researched pool companies on Yelp as our pool situation is a bit of a emergency.  This company had great reviews and I was really happy to find a good one.  I called Mike and he did answer right away, only to say I'm sorry I'm eating dinner (so why did you answer the phone??) and to please text my info and he would call first thing the next morning.  Well of course I ended up having to call to follow up.  He said, oh yeah I got your message, we'll be out after 4:00 and I will text you when we're about an hour out.  Well absolutely no contact has been made.  I know things happen and pool companies are really busy right now, but SOME kind of communication would have been nice.  Pretty unprofessional in my opinion.  I would check out other places first before using them as obviously you'll have issues with communication.

I called Mike on short notice (after another guy I had contacted failed to show) and he was able to 'squeeze' me in the next day, as I was going out of town in a couple of days and I wanted to get it done before I left. Mike and his helper did a great job and did it quickly. They drained the pool one night and came back out the next morning did a chlorine AND acid wash and bead blasting (to remove the calcium deposits on the tile) all in about 4-5 hours. I was filling up the pool back up in less than 24 hours after they started the work. Very pleased with not only the end result, but also the price. I will be calling them again if I am in need of pool cleaning or repair. I would definitely recommend them.

We were having problems with our pump motor, and after calling several companies and getting a total run around, I got a hold of Mike!  He came out the same day and had our motor replaced and up and running by the very next morning! He was honest, prompt, courteous and professional.  If need a pool guy, he's your guy!  In a city with a million pool service companies, he definitely earned our business.

If there was a negative number of stars I would use that!

We have used Mike in the past for our pool service. We needed additional service so I called Mike's number and heard a Google message that prompted me to leave my name. Thinking I dialed the wrong number I hung up. I dialed again and received the same message. I proceeded to leave my name and I waited for 27 seconds but had no additional direction.
Minutes later my phone rang and it was Mike. He proceeded to literally yell at me for hanging up . He said he didn't know who I was, I wasn't in his contacts and he was blocking my number and putting me in spam and never call him again and hung up.
I will make sure as many people I know, know about this experience.

What a mistake! Hired Above the Rest Pool Service to perform an acid wash. Mike the owner and only employee will make every attempt to up-sell you on every facet of you pool and equipment. His goal is to scare you into replacing you current equipment with fear, Your pools has cracks and is leaking, Your pump could go at any minute, This equipment could flood your yard and you neighbors, a huge lawsuit. There is no end to what he will say to take you money. And he will take your money; Mike requires all money upfront before he performs any work. This would be OK if he stood behind his work!

Above The Rest Pools does not stand behind their work! Mike said he could patch holes in the plaster in my pool, he was paid for the repairs (He cashed the check). Within 3 hours of the repair the patched areas had cracked and flaked off from the pool surface. I contacted Mike the owner of Above the Rest Pool Service that evening regarding the failed patch work. He claimed the patches were too thin to hold, even though he insisted he could successfully repair the holes. He stated he would refund the cost of the failed repair to the patched areas. Over one month later he has not refunded my money, nor will he return my calls concerning this matter.

From this experience I could not possibly recommend Above the Rest Pools Service!

Do not make the mistake that I did!

Mike, the owner is a rude and dishonest pool contractor period. Do not use this contractor, find an honest pools service company that backs up their service. Call your local pool supply store to find a referral for reputable pool service company.

Reed H.

I highly recommend ABOVE THE REST for major pool/filter repair as well as routine service.
After contacting several services for an ongoing chemical problem, I called and spoke to the owner/Mike, who arrived the next day and the problem was soon corrected. Mike even came by twice that week to check the clarity of the water. Having now used this service for almost 2 years, I've been able to enjoy a sparkling, blue pool without any issues. After a major pump malfunction on July 3rd, where I lost 2 feet of water in 15 minutes. I called Mike and he arrived the next morning and spent several hours replacing and repairing all that had gone wrong with my current system...on a holiday!!! Haven't had a problem since! Mike clearly takes pride in his work and it shows. Fair and honest quotes with no surprise extra charges, on time arrival and very patient in explaining to pool owners about what is being done.

Bad business!!!!!   Paid for acid wash and to remove buildup on tiles which he didn't remove around the aerator.  They left the residue in the pool which is clogging up my filters and it still isn't all out yet.  Was charged $20 for startup chemicals that he refuses to deliver.  He wants me to drive across town and pick them up.  Horrible business.

I learned more from Mike in an hour than I had learned from all the previous people who serviced our pool.  He is very knowledgeable and willing to teach you.  He spent two hours here on his first visit.  He charged $175 for that.  The pool looks great.  He clearly enjoys his work a lot.  He was prompt, called ahead to let me know when he expected to arrive.  His usual service call is $80. I don't think you will find a better person.

We called Above the Rest pools to schedule an appointment and they came out the very same day not only did Mike find a problem, but he fixed it and gave us a solution to prevent it from happening again in the future. Mike is the owner and operator of this company he is very knowledgeable and he explains everything in detail. Mike is a little intimidating at first but as you talk to him and get to know him he really is a great person and he will go above and beyond your expectations. With reasonable prices and a great response time I would definitely recommend Above the Rest pools to anyone that needs their pool fixed or any information pertaining to their swimming pool. This is the company's call thanks Mike

Mike has serviced our pool for 3 years, he was referred to us by the previous owners and we are so glad that they did. He has been the only recommendation that we have not been disappointed with.  He shows up within 24 hours and has even shown up on a holiday. Mike has always been honest with us and has never tried to sell us something that we didn't need.  So when our current system goes out we will trust him to suggest the best new system because he has more than 20 years of experience.  Thanks again for all your help!

Mike completed all the repairs (some of which included rusted rebar sticking out of the pebble tec, chlorine stains on the tile and broken tiles, plumbing and equipment problems such as leaks in several different areas, a suction leak, broken handles on valves, crumbling cement pad). Mike dug out the rusted rebar; repaired and patched the pebble tec; removed all the chlorine stains; removed and replaced broken tiles; cut out all dilapidated plumbing; removed old slab and installed new slab; leveled equipment area; rebuilt pool pump with new seals, gaskets and O-rings; installed new jandy valves; replumbed top and suction side of pump; replumbed return side header; applied protective PVC coating; and labeled all pipes and equipment. I highly recommend Above the Rest Pool Service!

I was not satisfied with the quality of service provided by this company. In my opinion, they were unprofessional and didn't fulfill my expectations when working on my pool. If asked to recommend a pool company I would have to refrain from recommending this provider as my opinions are negative towards their integrity, professionalism, and workmanship. This was before the hostile messages they sent to me through Yelp threatening me with legal action for posting a review. This is the updated post per their request which only expressed my personal opinion of the company. If you are reading this I hope you find a good company to assist you with your pool cleaning and maintenance needs.

UPDATE: After updating the review the owner of the business made threats against myself and my family. I had to report the issue to YELP and local law enforcement. My wife is fearful that the business owner will now cause us harm based on his threats. He said that YELP will remove my review. If they do they should be held responsible if this person hurts anyone.

I was trying to be nice to the business owner and make my review more professional than it originally was. Here is my recollection of the experience I had with this company. We paid for an acid wash originally. Mike the only employee arrived and did that plus replaced a few tiles. I do not know what he was thinking as he replaced them with a different style tile. When I pointed it out he said he couldn't find that tile but he could change it to something else for more money. I left that alone and asked about changing the sand in the filter which he did. We then paid $60 to start a monthly maintenance service with him. He never returned to do the service. A week after the acid wash our pool turned green. I finally got in touch with mike and was told to add more chlorine. The chlorine levels were so high that the pool supply store suggested something else was wrong. We had another pool company come out and they discovered a few leaks that were not there prior to the repairs by mike. He also said he thought the sand filter was reassembled incorrectly but could not verify without emptying the sand again. We declined and they were eventually able to clear the pool. We never heard from Mike again regarding the monthly services we paid for. He only reached out two years later to threaten us for leaving an honest review. I decided to make the review more professional to be kind. Then mike began making threats towards my family even though they didn't make sense. I had to notify Yelp of the harassment and contact our local police department. This has caused unneeded stress on my wife who is pregnant and now we are in discussion with council regarding filling a civil suit for the pain and stress he placed on my wife and our unborn child. Very disappointing to see a company act in this destructive and imature manner. Please read other reviews and you will quickly see a pattern of behaviors that I am sure you would like to avoid. I wish we had.

We paid him for pool service for the month and he was supposed to come every week. He only came once and didn't answer our phone call after that

First I believe that customer service is of the utmost important when it comes to any service. My pool was having a hard time staying clear, due that I travel a lot I thought it was just because I was out of town. I called Mike to see if he would check it out for me. He came over and looked at my pool and adjusted some of the chemicals. To no avail the next week I came home and it was cloudy again. Mike told me he would stop by and keep an eye on it while I was out of town to figure it out, even he had a hard time with it but did not give up. He researched and tested everything, come to find out I needed a new filter as it was shooting sand back into the pool. I asked Mike for suggestions on what new filter to purchase. Instead of charging me for the suggested filter he gave me all the info and told me to to order it online as it would be cheaper (something he didn't need to do). After I ordered the filter Mike was there that evening and the repair was completed, by the next morning I had a clear pool and it has been that way ever since. Mike is very responsive in all communication and consistent with his weekly services. I felt he went above and beyond to help me out. I would recommend Above The Rest Pool Service to anybody who wants reliable, reasonable and professional pool service and maintenance.

We were having major issues with most of our pool equipment.  Mike came, quickly responded with a bid, and moved forward.  He was able to totally fix everything.  We had a jet in our spa that had never worked (18 years), he even fixed that!!  He was totally honest, and very enjoyable to work with.  It is so nice to have a pool up and running with summer approaching quickly.  We highly recommend Mike and ABOVE THE REST SWIMMING POOL SERVICE AND REPAIRS!!!

Mike was awesome!  Called him this morning for pool repairs and they are all completed this afternoon.  Excellent work, fair pricing, great communication.  I was at work while all was going on and he kept me posted with pics.  Will certainly be using them as my go to pool company!