Best Backflow Services in Memphis TN

I used this company for several things and believe me they did not disappoint me. Their work speaks for itself as do their honesty, dependability and the amount of care they put into the tasks at hand! They are very articulate! This is the route to go if you want to be stress free.  I will be using them again very soon!

Mary Pirtle

First attempt at installation not possible due to wrong pan size and wrong width of heater for closet size.

Sales rep (Dustin) had duly noted all relevant measurements, but no internal confirmation by Patrick (manager) prior to sending a truck.

Big waste of time, plus no respect for neighbors who had water turned off in entire section of condo building.

Wrong technicians (not the crew originally promised) arrived today --  two weeks later and more or less as scheduled. No advance call as promised. No shoe covers as promised & wearing sewer boots.

Poor communication between Patrick and Nikita at office. No prior explanation about original crew having called in sick.

Multiple follow-up calls from Choate's -- apparently only responsive when the sale is suddenly on the line.

Too many issues with Choate's, especially during Coronavirus surge.

Last person I spoke with was advised to expect a bad Yelp! review from this highly vocal and disappointed previous customer.

David Noonan

They will not honor their warranty

Our guest bathroom tub wouldn't drain. We call Rooto- Rooter on a Sunday in February 2021 and paid 5 hundred & something for them to fix the problem, but he didn't fix it &  recommended that we should call them back and get the camera ran down the drain so they could see the problem and fix it. Ofcourse, we did and that cost 2000.00 plus 500.00 we previous paid put us at 2500, but it needed to be done ( it is what it is). He fixed it and gave us a 1 year warranty (should end 2022/ Feb).

We called them back 2 ( April 2021)months later with drainage problem same barhroom, expecting to utilize this warranty. Supervisor Maggie Cooley, in Memphis tell us the warranty dosen't cover that, and we need to pay 189.00 instead of 289.00 but that's the same thing we call for intially in February 2021.

Therefore, guys & gals dont trust their warranty, its not real..There not honest, please consider someone else before paying 2,500 & not having a warrany & still having to pay more money with another plumbing service for the same problem.

Sincerly,
Dissappointed

I was on the Choate's Family Plan, but it's proved to provide very little value. The last three service visits I've had have all been negative experiences. Years ago, the company use to have really great technicians and they did a lot of great work for me, but these people have seemingly long moved on. Last summer, a tech visits my house to service a fully functional outside A/C condenser. Twenty minutes later the service tech contends the dedicated wall circuit breaker is broke and $240 later I'm buying another circuit breaker that was selling on Amazon for $40. Fast forward to the fall, the next tech services the furnace in the attic, but leaves the dirty air filter in my living room then proceeds with driving off. Fast forward again to this summer, I have a condensation drain line clog which water damaged my ceiling. Tech 1 quotes me $500 to repair the clog and charges a $200 visit fee which can be applied against the repair if I proceed with the work. I said sure let's do it.  Tech 1 also said he noticed a dripping water leak with the tub facet and he quoted $1,200 for this repair. I passed on this repair option as it seemed very high. Tech 2 arrives on-site a couple days later to do the work and contends he can't snake the clog. He tells me it'll require removing the vanity in the upstairs bathroom, cutting the wall, removing an existing pipe, and installing a replacement sloping PVC drain pipe. The new quote is near $1950. I said let me get another quote first. I have a brother come over to the house to get his opinion. After inspecting the problem, he's snaked out the clog in about 30 min without cutting the wall. He's not even a plumber. I called Choates back a couple days later to have them come out for a scheduled HVAC tune up. I specifically questioned whether the 3rd tech will cleanse the condenser line. The service rep said, the line will be inspected but he didn't know if the tech would clean out the line. Tech 3 arrives and services the HVAC system. I asked him point blank after describing the recent clogged line. Tech 3 says he inspected the drain line but cleaning the line isn't part of his service. He suggested I periodically pour a cup of bleach down the line to keep it cleared. So much for hiring a qualified HVAC company to perform regularly scheduled maintenance in an effort to avoid such problems as a clogged condenser drain line.

In my personal opinion, Choates is too focused on sales growth and is compromising providing that minimal service level we all expect. I keep thinking If they had kept my condenser drain line clean as part of the normally scheduled maintenance, maybe the line would never have clogged.

1)  They show up (virtually anytime)  2)  They usually get it right the first time (but nobody's perfect)  3)  They're polite and they explain stuff (more than you want to know sometimes)  4)  Their bills don't shock me.

They came out and were very nice, but could not open the drain and said it was capped. Completely wrong! I ran a snake through today and cleared it myself after paying for a service that did nothing for me!

I joined the Happy Hiller club earlier this year.  The techs are professional, courteous and make their best efforts to keep everything clean.  I got my AC unit checked and agreed to minor repairs, which are keeping it up and running.  Although I had an issue with my furnace check-up, management went above and beyond to make things right and for that I'm grateful.  Workers did a quality and efficient job.

I called them about 11 am. They came out and fixed my sink issue in no time. They were very nice and affordable.

Used our home warranty to call in a request to have someone come and look at our sink that was backing up with water without a reason. We were assigned Rescue Your Air & Drain. I am SO IMPRESSED with the professionalism and knowledge of the two men they sent out there. One was named Fred. He was super knowledgeable, knew exactly what the issue was and explained what was going on. He also looked at another issue were we having. Took the time to explain that issue, what he did to fix it and possibly what would need to happen in the future if it kept happening - the part was just old, but was working now and he said it could keep working for years. He fixed both issues and was gone in less than 30 mins. I am always worried when repair men come, but they both were just so nice, respectful, knowledgeable I was so impressed and would recommend them to anyone who needed a plumber. If we have any future plumbing needs I will request this company and this plumber. Thank you for a valuable experience!!

This company came in and put a hole in my wall by my fireplace to fix the leaking gas valve.  However, they did not repair the damage they did to the wall.  I have called them several times as has the renter I have in my house and they still have not come to fix the hole they put in the wall.  In addition to that, the repairman made two visits that were about 30 minutes in length each visit.   Yet I am being charged for about 3 hours of work.  While the valve was repaired, there is still a hole in the wall. In my opinion, this is not good quality service or business.  I still have not received a call back from this company.  Next step is the BBB!!!

I called RW Heating Air, Plumbing and Electrical to ask questions about the warranty for the HVAC system that I'd purchased from them a few years before. I wanted to have them to come out to check out some issues I'm having. I did inquire about the warranty and then wanted to schedule an appointment for service. I was spoken to very rudely when I had further questions about the parts warranty. The lady that I spoke to actually hung up the phone on me when I asked her to clarify statements that were contradictory to information and statements that she'd previously made and that did not  make sense to me.

I have recommended RW to a couple of friends in the past, but I won't be recommending their company or service to anyone again after today.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.

They left the kitchen faucet worse than it was when they came out finally (after standing me up for the first appointment). Now are telling me they are going to charge me for another visit for fixing something they made worse. They didn't tighten down the disposal so water went everywhere which I fixed myself, but the sink still leaks (worse than before) and shoots water out of the top of the faucet when you move the over tightened neck/stem which is a new issue. I recommend not using them as they do not stand behind their work and are uncommunicative - tell me they will call me back but do not.