Best Backflow Services in Memphis TN

I used this company for several things and believe me they did not disappoint me. Their work speaks for itself as do their honesty, dependability and the amount of care they put into the tasks at hand! They are very articulate! This is the route to go if you want to be stress free.  I will be using them again very soon!

Mary Pirtle

The staff that comes out, are very professional. Its the fees that I have a problem with. Why the hell is there a trip fee? I have never heard of that. That fee applies even if the work gets done. I will never use Choats for repairs ever again.

This company is great for plumbing needs- had a backed up drain  on a hardwood floor. They fixed the backup problem. But, do not use for clean up- I was not told on the front end that they would not tear out the whole floor. Also, they moved the furniture out and now I am stuck with moving it back- floor installation people will not moved back what they didn't move. So now I have to find people to move furniture. I would have used them for plumbing fix, but not clean up. I was left with a mess for weeks.

I was on the Choate's Family Plan, but it's proved to provide very little value. The last three service visits I've had have all been negative experiences. Years ago, the company use to have really great technicians and they did a lot of great work for me, but these people have seemingly long moved on. Last summer, a tech visits my house to service a fully functional outside A/C condenser. Twenty minutes later the service tech contends the dedicated wall circuit breaker is broke and $240 later I'm buying another circuit breaker that was selling on Amazon for $40. Fast forward to the fall, the next tech services the furnace in the attic, but leaves the dirty air filter in my living room then proceeds with driving off. Fast forward again to this summer, I have a condensation drain line clog which water damaged my ceiling. Tech 1 quotes me $500 to repair the clog and charges a $200 visit fee which can be applied against the repair if I proceed with the work. I said sure let's do it.  Tech 1 also said he noticed a dripping water leak with the tub facet and he quoted $1,200 for this repair. I passed on this repair option as it seemed very high. Tech 2 arrives on-site a couple days later to do the work and contends he can't snake the clog. He tells me it'll require removing the vanity in the upstairs bathroom, cutting the wall, removing an existing pipe, and installing a replacement sloping PVC drain pipe. The new quote is near $1950. I said let me get another quote first. I have a brother come over to the house to get his opinion. After inspecting the problem, he's snaked out the clog in about 30 min without cutting the wall. He's not even a plumber. I called Choates back a couple days later to have them come out for a scheduled HVAC tune up. I specifically questioned whether the 3rd tech will cleanse the condenser line. The service rep said, the line will be inspected but he didn't know if the tech would clean out the line. Tech 3 arrives and services the HVAC system. I asked him point blank after describing the recent clogged line. Tech 3 says he inspected the drain line but cleaning the line isn't part of his service. He suggested I periodically pour a cup of bleach down the line to keep it cleared. So much for hiring a qualified HVAC company to perform regularly scheduled maintenance in an effort to avoid such problems as a clogged condenser drain line.

In my personal opinion, Choates is too focused on sales growth and is compromising providing that minimal service level we all expect. I keep thinking If they had kept my condenser drain line clean as part of the normally scheduled maintenance, maybe the line would never have clogged.

Have used Cook Plumbing three times and highly recommend them for both major and minor plumbing issues. At my old house, They repaired a large pipe leak that had been overgrown by roots and completely fixed the problem--a pretty big problem that took several days to fix. At my new house, they discovered a tricky leak where the water came into the house at the main line. It required some patient drilling into the slab to get to the leak but there was minimal damage. Most recently the came to replace a kitchen faucet. The prices seem fair for the amount of work. I was especially surprised at how reasonable it was just to have them out for the faucet replacement and a few minor issues at just a one hour rate. Eddie, Daniel, and Larry have been the three plumbers I have used from this old family-owned business. They employ skilled plumbers and try to arrive with necessary parts in advance.

They came out and were very nice, but could not open the drain and said it was capped. Completely wrong! I ran a snake through today and cleared it myself after paying for a service that did nothing for me!

Contacted them explained my problem with jetted tub. Got a boiler plate answer to call them. When I did they informed me they don't work on jetted tubs. Waste of time.

I called them about 11 am. They came out and fixed my sink issue in no time. They were very nice and affordable.

I have a pipe that burst in my home and has caused some flooding and significant damage. I have a home warranty through American Home Shield and they referred me to Rescue Your Air & Drain. After waiting all day for my scheduled appointment - I receive a text stating that my appointment is being rescheduled because I was not at home. I was perplexed as I have been home all day.

After reviewing my home security footage - The technician that was scheduled to service my home did not ring my doorbell. I have security video confirmation that he walked up to my door, placed a We Missed You sign on my door, and walked off. When he got out of his car - he did not even close the car door showing he had 0 intention of servicing my home.

My home is flooding and the technician couldn't be bothered to ring my doorbell.

When you need good, reliable home maintenance services in a hurry, this is the outfit to call.  Our A/C went out suddenly and since ours is a rental, we wanted to get it repaired quickly so the tenants would not suffer.  We got the referral from our regular handyman service (Home Remedies Maintenance/Shane - another 5 star company!!!) so I knew right away that I could trust G & R - that is important... having people you can trust will not gouge you or sell you services or repairs that you do not need.

A service technician was at our property within 30 minutes after my call; another 30 minutes and he had diagnosed the problem and called me to discuss and get an OK to do the work.  It turned out that we needed a new fan motor so he had to come back today to complete the job which he did.  He called to say that he also needed to replace the fan/blades.  

So, from start to finish, less than 24 hours... less in the way of cost than I had expected... and, knowing that I was dealing with honest, reliable people was the bonus that keeps on giving...

I don't need the Yellow Pages - I've found my HVAC and plumbing contractor for any such jobs that I may need in the future...

CHECK THEM out and tell them that Larry, a VERY satisfied customer, referred you !

I contacted RW for furnace repairs.  I had done some preliminary research and the problem seemed to be the first synchronizer.  I advised the technician that I would be building in 1-2 years and did not want to put a lot of money into this old furnace.  He claimed that so many parts were bad that it would probably be more cost efficient to replace the whole furnace.  The office came back to me with a quote for 3500.00.  Whoa!  I viewed a few hours of youtube videos, ordered a newer part that looked different (for 16.00 plus 2-day shipping) and replaced it myself.  It still didn't work - I called another heating company - and found that I had one connector wrong on this different looking synchronizer.  He corrected it - and tadaa! - it's been working fine for a month now.  RW either has incompetent technicians, or they push (scam?) to sell complete systems.  Beware.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.

They left the kitchen faucet worse than it was when they came out finally (after standing me up for the first appointment). Now are telling me they are going to charge me for another visit for fixing something they made worse. They didn't tighten down the disposal so water went everywhere which I fixed myself, but the sink still leaks (worse than before) and shoots water out of the top of the faucet when you move the over tightened neck/stem which is a new issue. I recommend not using them as they do not stand behind their work and are uncommunicative - tell me they will call me back but do not.