Best Excavation in Madison WI

This location was our last hope. The staff was beyond helpful and friendly. They had exactly what we needed. We are very grateful for their kindness and willingness to help.

We recently moved into a new home and our water heater started leaking. We have a UHP home warranty so we called them to have this issue addressed. UHP unfortunately chose Prairie Plumbing and Heating as our contractor to install our new water heater. We set up the appointment to have the water heater fixed, and we asked the serviceman how much the water heater he was installing cost as we had absolutely no choice in which heater we got, to which he responded I don't deal with the numbers. UHP covers the first $1,000 of the new heater and we are responsible for the rest. When we got our bill from Prairie Plumbing and Heating the water heater they installed was $1,238 alone, which is absolutely outrageous for the water heater itself. I think what is most disappointing about this experience overall is their absolute lack of interest in customer satisfaction. When I called to ask about why I was given such an expensive water heater they didn't so much as offer an apology, stating they told us it would be between $1700-$1800 (which they most certainly did not) and when I said I was contacting the better business bureau their response was OK. Be wary when using this company and be sure you insist on knowing the costs beforehand!