Best Septic System Inspection in Madison WI

We had a huge back up in our basement and within and hour D & D Drain Service was here and immediately began to fix the problem! Within the hour it was completely fixed and we were back on track. I highly recommend their services!

This location was our last hope. The staff was beyond helpful and friendly. They had exactly what we needed. We are very grateful for their kindness and willingness to help.

I've used these guys a few times and have never had a negative issue with them. I had a major freeze up this winter in an old pumphouse and even though busy, they got out here that day. Was a major job and the price was totally reasonable for the amount of work it took, thankfully.

EXCELLENT SERVICE!
Jeff from Judd Pumps & Plumbing showed up within 2 hours of our call. We had no water and we really needed someone to come! The receptionist who answered my call understood that we needed help and she assured me someone would come the same day. Jeff was super friendly and efficient and he fixed the problem quickly. He went above and beyond by taking a quick look at our a/c which wasn't working on a hot day. He determined that one of the two a/c units wasn't working which was helpful.
CONFESSION:
*I didn't even know we had a well until the water stopped working (I know that's kind of pathetic).
*I didn't know where our outside a/c units were located.
*I couldn't answer any of the basic questions one might ask about our water system.
I appreciate that Jeff wasn't phased by my lack of knowledge, nor was he condescending in any way. He was cheerful and polite, and he clearly wanted to help us solve the problem.  Having worked with many service companies over the years, particularly during the last 12 months as we renovated, Judd Pumps & Plumbing stands out as exceptionally reliable.

Honestly, I can't write enough good things about S&S!  We had our whole water main from the house to the lateral break. It was lead, leaking badly, and had to be replaced quickly.  Lygia in the office was awesome to talk to and helped us get going right away.  Rick came out and gave us an estimate in under a day.  We received an incentive from the city with the pipe being lead and S&S worked directly with them and handled everything from start to finish.  On time, honest, super fair pricing, great work, and all around nice people.  If I could give 10 stars I would!!!

The previous owner of the house used this company for septic. They sent us a three year reminder to have out system pumped. The Friday after I got their card in the mail I called to set up an appointment for septic and the tub faucet that had started to drip.They said someone would come but did not set up a time other than Tuesday, wanted my card on file before I had any work done, and made me feel like I was being stupid for asking for two services that they provide. Yes I know the septic crew is not going to fix my tub! Whatever, I need something done because my faucet had been going since Thursday so I agree.

On Tuesday I get up early and wait until about 2pm before calling to see if they could give me an update. They say I set up an appointment for Wednesday (No I didn't.) but that because of what I'm describing (The same thing I said Friday) they would cancel my ticket and have their Master Plumber call me. Again didn't say when or give me any other information. Looks like another reviewer had a similar problem. I guess I'll call someone else for the tub and see if Country Plumber bothers to show up to do the septic on the date they said.

The owners and the guys on the job are great. Mark talks very loud on the phone, but he is partially deaf. I wish the other reviewer knew that...

However, Rita in porta john billing is incredibly rude. She puts me on hold everytime I call and once she forgot to push the hold button because I could overhear hear her vulgar conversation with a man in the office.  I know he was in the office because he continued to talk in the background when she finally picked up the phone.  She acted like I was interrupting her, keeping her from what really mattered, not the customer.

I've tried other companies, but these guys are the best. Rita usually doesn't answer the phone, but if she does just hang up and call back. You'll get someone much nicer, but chances are you'll still have to hear her cursing and bellaring away in the background.

Do not use this company- I cannot go into how many problems I have had with them. On an install they blocked a door in my basement, pinched off a line that made my basement flood, and as of today I've been 2 weeks without hot water. Take your chances.