Best Gas Furnace Repair in Madison WI

Excellent service and workmanship. We were looking at either replacing our steam boiler outright or installing a mini-duct HVAC system in our 1920s home. Cardinal did a whole-house audit and gave us quotes for both jobs. The mini-duct system turned out to be beyond our budget, but Cardinal gave us very reasonable estimate for a replacement boiler. The installation went smoothly and their technician Alex even came out afterward to adjust the swing setting on the thermostat to help even out the heat output. If we had any complaints it was the long lead time to getting them in - but it's a good sign when a contractor is in demand and is to be expected in this area.

I spent about $2K with All Comfort on a hot tub electrical connection job and a 1 water pipe for an irrigation system.  I had a 3rd appointment for electrical to get an EV charger in my garage as well as expand some outlets in there.  I booked the appointment at the end of June.  The first appointment was for the end of July.  The day of the appointment they cancelled due to a technician having a heart attack (or bypass they told me in a different call) and other technicians having COVID.  So we rescheduled for the middle of August.  On the day of the rescheduled appointment (which was today), they called me and said nobody would be showing up.  This was towards the end of my appointment window.  She then advised that the soonest they could reschedule was October, or 7 weeks out.  She indicated that they wouldn't cancel other customer jobs for me and I, essentially, had to go to the back of queue.  She further indicated that the reason why they were so backlogged was because they only had one supervising journeyman electrician and that the apprentices weren't working up to their expectations in terms of speed and capabilities.  They physically aren't capable of handling your job.  I'm just adding a few outlets.  The journeyman was committed to MG&E and even though those requests were booked after me, it doesn't matter.  The little guy loses and MG&E gets whatever they want.  So basically they overbooked and since MG&E is more important, the soonest reschedule I could get is 4 months after I originally called.  I didn't even get an apology.  She often wouldn't let me speak without her interrupting me.

Illnesses happen, I get that.  That's why I was very understanding of the first no show.  For the second no show, they've known their staffing levels, capabilities and commitments for weeks.  They knew they couldn't complete my job.  Instead of giving me notice, they just no showed and then argued with me about why they're not going to fit me in in front of customers who booked after me.  I simply had to go to the end of the queue.

TL;DR - they no showed on me twice for electrical work despite my significant expenditures on them earlier in the summer.  Wouldn't adjust their schedules to fit me in.  And argued and interrupted me despite them not cancelling until my appointment window was already done.

We needed a gas line put in the house we just moved into to use our dryer.  Robert's made it a priority to get us on the schedule quickly (the laundry was starting to pile up!), and did an excellent job.  They even came back out the next day when we smelt natural gas - turns out I caused the leak when I hooked up the dryer, but Robert's came out and fixed it for free.  We're new to town - Robert's will be our go-to plumbing/heating company from now on.