Best Gas Furnace Installation in Madison WI

great, responsive customer service
fixed in one visit, reasonable prices. Plumber was knowledgeable and helpful

Robbed blind! I was absolutely 100% robbed blind today when I used All Comfort Services and I'm kicking myself for it.

I would never recommend All Comfort services to anyone I know!

I booked All comfort services the other day after I was in need of an AC repair. My AC unit was installed by them back in 2019 and was still on the 5 year warranty. I double checked with them that it was under warranty before they came out. It was. I was told the dispatch fee was $129. And would be informed by the technician if there would be additional fees before the service was performed. So I was prepared to pay the $129. I was given a 4 hour window as to when they would show up - very difficult when you work full time and I had to take time off work to be home.

Turns out that my thermostat went bad - an overall easy fix. The thermostat was covered under warranty that's the good news. The thermostat was fixed and replaced as expected.

The bad news is that I was charged $535. A dispatch fee, a diagnostic fee, and an extremely high labor fee plus taxes and additional fees. Nothing was shared with me throughout the process or warned about the cost. Extreme sticker shock especially for a broken thermostat that you can buy at Home Depot for $130. If the thermostat was not under warranty they would have sold me one for $300+ I checked, no prices are on the website. I never received a quote or an invoice after the fact. I was never given manuals for my new fixed thermostat until I asked.

Very frustrating and very unprofessional. I asked their tech, David Hess, about the price and told him I was shocked and he lectured me on how I should learn to do my own maintenance then. Since I own a house I should learn how to fix everything myself.

I read other reviews and it seems like this happens often! The old bait and switch!!

We needed a gas line put in the house we just moved into to use our dryer.  Robert's made it a priority to get us on the schedule quickly (the laundry was starting to pile up!), and did an excellent job.  They even came back out the next day when we smelt natural gas - turns out I caused the leak when I hooked up the dryer, but Robert's came out and fixed it for free.  We're new to town - Robert's will be our go-to plumbing/heating company from now on.