Best Faucet Installation in Lubbock TX

Bryan and his guys have been so good to us by providing excellent customer service, transparency and honest communication. They installed a water heater for us after a faulty one went bad. They fought for us to have a brand new one installed at no extra charge. We are very grateful for professionals that still care about their clients well-being. Thanks again, Bryan and Bees Knees Associates!

Best in town! Their professionalism and workmanship are top notch.  Definitely recommend them!!  Just recently had gas connected to new range.

Gary is a very hard working man that knows what he is doing!  This man deserves a large raise!

Had a pipe BUST in wall at 6 a.m. in the morning,  they came out right away and turn the water off to the house.
They were back within an hour and a half and fix my problem. Very fast and very professional

By far this was the best plumber I've ever done business with! Ricky was very professional and listened to all my concerns when it came to my leaks he assured me that he would do everything he could to repair them before completely reinstalling and this would save me a ton! Thank you so much B& R for sending him out !Couldn't be more satisfied with his expertise and would definitely recommend you guys for the job!

I hired them in August to replace my entire heating and cooling in my home. The salesman didn't measure a door properly which led us down the rabbit hole.

The installers were nice guys and they did a good job. Aside from some minor things the installation went smoothly. That door tho... so they paid two guys to come out to rebuild and repaint the doorway. I have neither the time nor the energy to go over what a disaster they were but they're the reason for the 4 stars. I almost went with three.

It took six weeks to get this almost resolved. Now I'm just trying to pay them. Yes, trying. My balance was to be adjusted bc we had to do some repairs ourselves. I can't get a balance despite calls.

If I don't hear by Monday I'm paying what I think is fair. If they want more they can sue me.

Took 3 days to respond to air conditioner repair with temps over 100°.

I had an issue with roots causing my bathtub to back up and slowly drain every time I ran the washing machine. I called Joe Rushing out to clear the drain.

They came and ran a camera and supposedly tried to snake the drain. They said the whole line needed to be replaced and sent me a quote for several thousand dollars to replace it.

I ran my washing machine that night and the tub almost filled up and held water for several hours. My problem was much WORSE after they came than when I called them. I called one of their competitors (Earls) who came out the next day and within 30 minutes had the drain clear. This was a few months ago and as of now everything is working perfectly.

I tried to discuss my issue with them however they were unyielding about getting payment for the work they performed and not willing to work with me. From where I am sitting, it certainly appears that they made my drain worse in the hopes of getting $8k worth of work out of me. I do not appreciate being held hostage. I will never deal with these people again and recommend that you go elsewhere. At best, they half assed the job and clearly didn't run the washing machine to check it before they left. It certainly looks like a nice attempt to extort more money out of me. STAY AWAY.

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.

Expensive and somewhat shady. I used these guys multiple times when I first moved to Lubbock. The were expensive, but did decent work so I stuck with them. After a while I noticed every time they came something else would suddenly go wrong. I never had any proof of misconduct until recently. They came to fix my drain and water lines under the bathroom sink, and I told the plumber I would be installing the faucet myself when they were finished. After months of trying to wrap my head around how to connect the drain pipe to the sink drain I finally realized they had used an adapter to change the pipe size out of the wall from 1 1/4 to 1 1/2. No wonder I couldn't find the right fitting for the 1 1/4 sink drain!! I am sure this was done on purpose in order to get me to call them back (getting more of my money).
There are definitely better options around Lubbock.
I know I won't be calling these guys back.