Best Water Heater Installation in Lubbock TX

Bryan and his guys have been so good to us by providing excellent customer service, transparency and honest communication. They installed a water heater for us after a faulty one went bad. They fought for us to have a brand new one installed at no extra charge. We are very grateful for professionals that still care about their clients well-being. Thanks again, Bryan and Bees Knees Associates!

Best in town! Their professionalism and workmanship are top notch.  Definitely recommend them!!  Just recently had gas connected to new range.

They did a great job replacing two external faucets.  
I called when they were very busy, and was told that they would hopefully get to me on Monday.  They called Monday and were able to come out.  It took less than an hour, and the plumber was respectful and kind.

Gary is a very hard working man that knows what he is doing!  This man deserves a large raise!

Some years back Jay Young changed out a hot water heater for us and removed the old one for us and they did an excellent job for us.

Called them out because there was water leaking in our well house. The tech that came out checked the pvc pipes they said the leak was coming from our pressure tank. He said he didn't know if they (BTAC) repaired pressure racks. Well I guess he didn't read the website nor did he offer to call and find out I even called for an after hours repair call I guess is trainer failed to tell him. I found out that they do repair them. That's ok I'll give my business to Thunder Pump and Earls.

Took 3 days to respond to air conditioner repair with temps over 100°.

My heater motor went out.  I was expecting to wait a few days until someone could come and fix the problem.  I called late in the the day to set up an appointment and they said they would have someone come out the same day to change the motor.  I have always had good service from Joe Rushing.

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.

They did not even fix the problem, in fact, made it worse!!! Damaged the exterior of my shower facet. Very poor service from Don. I had to get a different plumber to fix what they didn't!! DON'T WASTE YOUR MONEY. Also, received a quote for an exterior hose bib for $150.00, that's outrageously overpriced. I replaced myself for $12.

Expensive and somewhat shady. I used these guys multiple times when I first moved to Lubbock. The were expensive, but did decent work so I stuck with them. After a while I noticed every time they came something else would suddenly go wrong. I never had any proof of misconduct until recently. They came to fix my drain and water lines under the bathroom sink, and I told the plumber I would be installing the faucet myself when they were finished. After months of trying to wrap my head around how to connect the drain pipe to the sink drain I finally realized they had used an adapter to change the pipe size out of the wall from 1 1/4 to 1 1/2. No wonder I couldn't find the right fitting for the 1 1/4 sink drain!! I am sure this was done on purpose in order to get me to call them back (getting more of my money).
There are definitely better options around Lubbock.
I know I won't be calling these guys back.