Best System Maintenance in Lubbock TX

It took us six years of living in our new house to finally look into getting our barely functional sprinkler system into working order.

M&M Sprinklers helped us and were amazing doing it.
Their customer service was fantastic and made a great first impression (as well as every other time I talked to them). We played phone tag for a short bit but they always returned my calls promptly and not getting ahold of each other was more on me than them.  The lady I talked to was super sweet and very helpful.

We live one hour out of Lubbock but that was not a problem.

The repair man was friendly and competent, worked fast and did a great job with our decrepit system.

The price was far less than I expected for the job.

All in all would definitely recommend this business.

They were unable to give a quote on an air conditioner (without installation) when provided with the complete specifications unless they visited the property first. There was no way to assess value for money in a reasonable amount of time. Furthermore, the temperature was in excess of 105°. Calling was a waste of my time.

Had a pipe BUST in wall at 6 a.m. in the morning,  they came out right away and turn the water off to the house.
They were back within an hour and a half and fix my problem. Very fast and very professional

I just want to share our experience with Bruce Thorton Heating and Air.  On Friday, July 1st, a technician came out to fix my boyfriend's, 78 year old mother's, air conditioner. They gave her an estimate on replacing the entire unit but it was VERY EXPENSIVE, so she asked them just to please fix it.  It was low on Freon and the fan motor had to be replaced.  The tech rushed through this job and left around 6.  He did not double check his work or even try to stick around to see if it would work properly.  IT DID NOT.  The condenser was leaking Freon so just a couple of hours after the tech left the unit stopped cooling.  When we contacted them first thing Saturday morning to ask for help we were told that it was a holiday weekend and no one could come out until the next Tuesday.  Once again we are talking about a 78 year old woman who is having to endure TRIPLE DIGIT temperatures for the next three days.  They couldn't have cared less.  On Tuesday a tech came out, found the problem, then said that the part was in Midland and he couldn't get it until 11 am on Wednesday.  My boyfriend even asked if there was any way he could go to Midland and pick up the part.  The tech said no they won't sell it to the public.   Wednesday, after 11am, when the tech did not show up my boyfriend called the BTAC office and was told they could not find anything on the schedule!!!  After getting very upset and rude with the employee someone finally agreed to come out, but ONLY if half of the bill from Friday (from the job that wasn't done properly to begin with) was paid up front.  This is the same bill they had agreed to take payments on previously.  My boyfriend's mother has been paying BTAC on an account for years and has NEVER NOT PAID. BTAC is the kind of company that has no problem leaving a 78 year old woman without air conditioning for SIX DAYS IN TRIPLE DIGIT HEAT.  They charged her $900.00 to NOT FIX her air...almost $500.00 of that was for 10lbs of Freon the cost them 12.50 per pound. I know for a fact that a 30lb cylinder of Freon cost $375.00....and this is Freon that leaked out right after the tech left because he did not stay long enough to check for leaks!  I am disgusted with the lack of compassion and ethics that BTAC has displayed on this job.

This was the third or fourth HVAC company that had come to my house.  The others were trying so hard to get me to upgrade this and that, instead of just fixing the issue.  The staff at Joe Rushing was amazing.  From the ladies at the desk, to the gentlemen that serviced my AC.  They were honest and upfront.  They didn't try to force me to purchase things I didn't need.  I'd trust them any day, and they'll be the only ones I go through in the future.  Thanks y'all!

Watch out for these scammers. No one actually wants to fix anything or service anything these days. These service technicians are salesmen in disguise. I called Action Air & Plumbing to take a look at two AC units in two shops. The air had stopped blowing, and I wasn't sure why. Two technicians came by, stayed about 3 hours, said they serviced my thermostat even though nothings changed. And then had the audacity to tell me that the other shops AC unit outside needs to be replaced and I'd be looking at $5,000 to install a new one to get the AC blowing again. I thought this was absurd so I got another opinion and could you believe the unit outside my shop is completely fine and had just been turned off... like you have got to be joking me all we had to do was flip a switch and these con artists are trying to charge me $5000+ for a new unit I don't need?? Ridiculous, don't waste your time with them.

Steve, Zach, and the rest of the crew are the best guys around. When it comes to anything plumbing or HVAC, these are the guys to call. They're licensed professionals that get the job done RIGHT!

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.

I have choice warranty and from the looks of it he's done this exact same thing before my AC is not working correctly. He came out said that it needed to be replaced first he said it was under full. I needed more than he said it was over full, and it has an obstruction in it that somebody must've caused he sent that in home choice refused to pay the claim Which I'm not worried about replacing the AC but being accused of doing something to my AC is not correct when he was the last want to service it about a month ago. He was also four hours late without a call or anything that they were going to be late Very unprofessional. No if you have choice home warranty, he will deny your claim and charge you $85 if it needs to be replaced if it's just a repair he'll go ahead and take your $85 and charge them. He's there to save them a lot of money not help the homeowner.