Best Pipe Repair in Lubbock TX

Bryan and his guys have been so good to us by providing excellent customer service, transparency and honest communication. They installed a water heater for us after a faulty one went bad. They fought for us to have a brand new one installed at no extra charge. We are very grateful for professionals that still care about their clients well-being. Thanks again, Bryan and Bees Knees Associates!

Best in town! Their professionalism and workmanship are top notch.  Definitely recommend them!!  Just recently had gas connected to new range.

Duncan Heating and Air has been a true lifesaver for us amidst the scorching heat wave in West Texas. Their prices were incredibly reasonable, and their communication was top-notch. They swiftly addressed the necessary repairs without pushing any unnecessary add-ons on us. Their focus was solely on fixing what needed to be fixed, and they did so efficiently. We had to have the condenser and exchanger replaced on a 5 ton unit.  There were very few options for repair due to the R22 system.  Thanks!

A gas leak was found by an inspector when I was selling my house, and I had to get it repaired immediately.   I called Jay Young Plumbing on a recommendation, and they were awesome!   They scheduled the job right away, the price was more than fair, and both the office and technicians made sure to communicate with me on every step.   They really went above and beyond, and provided excellent work and customer service.  I would definitely recommend this company.

I have been a customer of BTAC for a little over a year and have been treated okay. I have a rental house in Lubbock and have counted on their services up until this month.  I had set up my rental on a preventative maintenance plan for 149.00 a year which basically includes a discount on call outs and service.  In reality its 149.00 for them to change my air filter and come up with other things to repair.  They would usually call me prior to going to my rental and call me PRIOR to doing any repairs since I would be responsible for paying for the repair so that I could authorize the charge.  Well this past month, they called me to see if I wanted to renew my preventative maintenance plan, which I told them I did not want.  According to Lori at BTAC, the front desk person called me again and wanted to schedule another air filter change so believing it was my final maintenance on the already paid plan I told them to go ahead and call the tenant to schedule the air filter change.  Knowing I had already declined the preventative maintenance renewal....she renewed it. The technician went to my rental and changed my filter and found something wrong at the house and no one called me to authorize the repair.  The repair was just done and a bill send to me without letting me know something was wrong.  Now I have a bill for 149.00 on a preventative maintenance plan I never wanted renewed, and another bill for 51.00 for a part I never knew needed to be repaired.  I called BTAC and spoke with Lori to voice my concern and of course she was uncompassionate and a Yes Ma'am company person defending the decisions of the person that renewed the preventative maintenance plan and the technician that performed the unauthorized repairs.  After speaking to her, she told me she would check with the manager to see what could be done and their solution was to removed the preventative maintenance plan and bill me at a higher rate for the service call and bill me at a higher rate for the repair.   Oh and after checking the price of the part they replaced at the discounted rate the part is listed at less than 30.00 and my discounted rate was 51.00.  I will definitely NEVER utilize this company again other than now since I am stuck paying for another year of preventative maintenance on something I never authorized.  This company has very bad customer service and bad business practices.  Beware and look elsewhere if you don't want to get tricked and stuck with a bill.

Took 3 days to respond to air conditioner repair with temps over 100°.

Had some billing issues, but they were quick to address them. Happy with overall service provided.

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.

Expensive and somewhat shady. I used these guys multiple times when I first moved to Lubbock. The were expensive, but did decent work so I stuck with them. After a while I noticed every time they came something else would suddenly go wrong. I never had any proof of misconduct until recently. They came to fix my drain and water lines under the bathroom sink, and I told the plumber I would be installing the faucet myself when they were finished. After months of trying to wrap my head around how to connect the drain pipe to the sink drain I finally realized they had used an adapter to change the pipe size out of the wall from 1 1/4 to 1 1/2. No wonder I couldn't find the right fitting for the 1 1/4 sink drain!! I am sure this was done on purpose in order to get me to call them back (getting more of my money).
There are definitely better options around Lubbock.
I know I won't be calling these guys back.