Best Hot Water Recirculation Pump Repair in Lubbock TX

Duncan Heating and Air are fantastic! They are eager to help and solve the problem in a timely manner.  I highly recommend them for any heating or air conditioning concerns!

we just bought a house with a non working condenser and on Tuesday we had a tech come out and look over our ac system and tells me they have a used one that they will install.  cut to Friday and Kurt, a other tech comes out to install it and finds issues that were discussed with the other tech but were not communicated to him.  He was very rude to my wife and told her he would be back with the neccessary equipment to fix the unit.  she gave him my telephone number and calls me at 550pm and says he will meet me at 615p. I get home and the house is 95 degrees bc he messed with something and now the heater is blowing constantly and will not turn off.  I finally get a call from him at 830 saying he was just finishing a job and would be at my home in 15 minutes.  At 1030p, i call him and he says he just got off and he isn't coming out bc we have more F*cking issues than he is willing to fix.  He also sounded very drunk when I finally got fed up and called him.  He is the on call emergency technician by the way.  Very unpleasant, unprofessional, lied on multiple occasions and was all out rude.  I am wholly disappointed in the lack of service I recieved.

Steve, Zach, and the rest of the crew are the best guys around. When it comes to anything plumbing or HVAC, these are the guys to call. They're licensed professionals that get the job done RIGHT!

Took 3 days to respond to air conditioner repair with temps over 100°.

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.