Best HVAC System Maintenance in Lubbock TX

They were unable to give a quote on an air conditioner (without installation) when provided with the complete specifications unless they visited the property first. There was no way to assess value for money in a reasonable amount of time. Furthermore, the temperature was in excess of 105°. Calling was a waste of my time.

Some years back Jay Young changed out a hot water heater for us and removed the old one for us and they did an excellent job for us.

My central A/C unit stopped working the other day, when it was 100 plus degrees ( of course )
my wife recommended Action Air as she works with someone related to the owner. To make a long story short, the technician arrived and fairly quickly diagnosed the problem as a burned out capacitor, witch costs almost nothing. I was afraid of having to spend thousands on a new unit. I mean, these days, how often do you find people that are both competent and honest. Will call them the next time I have electrical or plumbing problems.

Called them out because there was water leaking in our well house. The tech that came out checked the pvc pipes they said the leak was coming from our pressure tank. He said he didn't know if they (BTAC) repaired pressure racks. Well I guess he didn't read the website nor did he offer to call and find out I even called for an after hours repair call I guess is trainer failed to tell him. I found out that they do repair them. That's ok I'll give my business to Thunder Pump and Earls.

I was unable to obtain any information over the phone, including the simple price of parts without labor.  The customer service depended upon sending someone out to oversell what I needed and was not appreciated. I didn't get the service I requested, which was the price of a part for my existing air conditioner unit, and went with another company.

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.

I have choice warranty and from the looks of it he's done this exact same thing before my AC is not working correctly. He came out said that it needed to be replaced first he said it was under full. I needed more than he said it was over full, and it has an obstruction in it that somebody must've caused he sent that in home choice refused to pay the claim Which I'm not worried about replacing the AC but being accused of doing something to my AC is not correct when he was the last want to service it about a month ago. He was also four hours late without a call or anything that they were going to be late Very unprofessional. No if you have choice home warranty, he will deny your claim and charge you $85 if it needs to be replaced if it's just a repair he'll go ahead and take your $85 and charge them. He's there to save them a lot of money not help the homeowner.