Best HVAC System Maintenance in Lubbock TX

Duncan Heating and Air are fantastic! They are eager to help and solve the problem in a timely manner.  I highly recommend them for any heating or air conditioning concerns!

Some years back Jay Young changed out a hot water heater for us and removed the old one for us and they did an excellent job for us.

My central A/C unit stopped working the other day, when it was 100 plus degrees ( of course )
my wife recommended Action Air as she works with someone related to the owner. To make a long story short, the technician arrived and fairly quickly diagnosed the problem as a burned out capacitor, witch costs almost nothing. I was afraid of having to spend thousands on a new unit. I mean, these days, how often do you find people that are both competent and honest. Will call them the next time I have electrical or plumbing problems.

I called Bruce Thornton to come out and fix my 86 year old father's sink.  They came out looked at it, said it would need a ton of work, and that they would start on it the next week.  They called him back the day they were supposed to show up and told him they didn't want to do it.  He'd need to call someone else.  So without giving him a recommendation or anything they just decided to they didn't want to do it and that was it.  I think that's just down right rude and insensitive.  Guys I hope you don't have elderly parents that can't leave the house and depend on others.  Please never use these people.  I can't believe they would just pick and choose what jobs they do.  Horrible.  I will make sure everyone I know, knows about this.  I'm even writing an email to the AJ and KCBD.  This is just absolutely heartless.

Had some billing issues, but they were quick to address them. Happy with overall service provided.

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.

I have choice warranty and from the looks of it he's done this exact same thing before my AC is not working correctly. He came out said that it needed to be replaced first he said it was under full. I needed more than he said it was over full, and it has an obstruction in it that somebody must've caused he sent that in home choice refused to pay the claim Which I'm not worried about replacing the AC but being accused of doing something to my AC is not correct when he was the last want to service it about a month ago. He was also four hours late without a call or anything that they were going to be late Very unprofessional. No if you have choice home warranty, he will deny your claim and charge you $85 if it needs to be replaced if it's just a repair he'll go ahead and take your $85 and charge them. He's there to save them a lot of money not help the homeowner.