Best Gas Furnace Repair in Lubbock TX
Plumbing Service
Best in town! Their professionalism and workmanship are top notch. Definitely recommend them!! Just recently had gas connected to new range.
1012 17th St, Lubbock, TX 79401
Plumbing Service
Some years back Jay Young changed out a hot water heater for us and removed the old one for us and they did an excellent job for us.
102 E 5th St, Wolfforth, TX 79382
Plumbing Service
The staff is great at doing HVAC replacement, plumbing and gas-related work. Let me be clear about this. I would hire *the crew* no matter where they worked anytime. They work hard and get the job done right. I love my system and their work has been pristine. If it were just the crew I was rating here, it would be a 5-star rating.
What I didn't like was:
* the incompetency shown by the Owner when originally giving me a quote for the job, which ultimately led to it being a 3-day job and requiring completely different work than originally agreed in terms of duct work
* the fact that the Owner did not want to pay his crew overtime and told them to stop working at my house, leaving me without air during peak summer heat during the hottest summer on record, because of his incompetence and the secondary and tertiary issues they encountered once the duct work portion of the job began. (The crew refused to obey orders and stayed until they got my air working at least in the areas where I would be sleeping that night. They returned for day 3 to complete the job on the rest of the house. At least they had integrity and a sense of humanity.)
* the deceit and subsequent gaslighting by the Owner when I called him out for telling me (and writing it on the order/quote) that something I already owned and invested in would not need to be changed for the job to be completed. As well as the outright lie he told when he said all [his] employees are trained to install the product I purchased. The crew had never seen the product before and had no idea how to install it. It turned out, only the Owner's son went through the training. The backpedaling the Owner did when I caught him in this lie was ridiculous and utterly transparent. A judge would have laughed him right out of court, had it gotten to that point.
* the runaround he gave me (typical DARVO garbage) when I knew what I was talking about regarding the equipment already installed in my home and the incompatibility issues his recently installed equipment was causing.
It took me going to the manufacturer and creating a case where everything was documented by someone else for him to agree to new terms for the quote. It's a shame because, while I will remain a customer due to the product I have and the warranty this company provides for the product, I have lost all faith in the company due to the Owner alone. Apparently, according to all the employees I've talked to in this company, this is typical behavior of his. Maybe it's time for this narcissist to retire and let someone who cares about customers first handle customer-related issues like sales and service.
In short, this Owner got off easy with the terms I set for the adjusted quote, and he knows it. I know it. I am hoping he learned his lesson and treats customers better going forward, but from what his employees shared, I doubt he will. You've been warned. Do your due diligence and do not trust anything he says. Make sure you know what competency to expect from a professional in this field before you buy into his song and dance about his father's business and how long they've been around. Riding on his father's coattails will not save him at the end of the day when he can't be honest with and do right by his customers without a fight.
If I were rating my dealings with the Owner post-sales call, it would be a 1-star rating at best. His crew and office staff earned him the extra two stars. That should tell you more than enough.
What I didn't like was:
* the incompetency shown by the Owner when originally giving me a quote for the job, which ultimately led to it being a 3-day job and requiring completely different work than originally agreed in terms of duct work
* the fact that the Owner did not want to pay his crew overtime and told them to stop working at my house, leaving me without air during peak summer heat during the hottest summer on record, because of his incompetence and the secondary and tertiary issues they encountered once the duct work portion of the job began. (The crew refused to obey orders and stayed until they got my air working at least in the areas where I would be sleeping that night. They returned for day 3 to complete the job on the rest of the house. At least they had integrity and a sense of humanity.)
* the deceit and subsequent gaslighting by the Owner when I called him out for telling me (and writing it on the order/quote) that something I already owned and invested in would not need to be changed for the job to be completed. As well as the outright lie he told when he said all [his] employees are trained to install the product I purchased. The crew had never seen the product before and had no idea how to install it. It turned out, only the Owner's son went through the training. The backpedaling the Owner did when I caught him in this lie was ridiculous and utterly transparent. A judge would have laughed him right out of court, had it gotten to that point.
* the runaround he gave me (typical DARVO garbage) when I knew what I was talking about regarding the equipment already installed in my home and the incompatibility issues his recently installed equipment was causing.
It took me going to the manufacturer and creating a case where everything was documented by someone else for him to agree to new terms for the quote. It's a shame because, while I will remain a customer due to the product I have and the warranty this company provides for the product, I have lost all faith in the company due to the Owner alone. Apparently, according to all the employees I've talked to in this company, this is typical behavior of his. Maybe it's time for this narcissist to retire and let someone who cares about customers first handle customer-related issues like sales and service.
In short, this Owner got off easy with the terms I set for the adjusted quote, and he knows it. I know it. I am hoping he learned his lesson and treats customers better going forward, but from what his employees shared, I doubt he will. You've been warned. Do your due diligence and do not trust anything he says. Make sure you know what competency to expect from a professional in this field before you buy into his song and dance about his father's business and how long they've been around. Riding on his father's coattails will not save him at the end of the day when he can't be honest with and do right by his customers without a fight.
If I were rating my dealings with the Owner post-sales call, it would be a 1-star rating at best. His crew and office staff earned him the extra two stars. That should tell you more than enough.
11703 United States-87, Lubbock, TX 79423
Plumbing Service
I had an issue with roots causing my bathtub to back up and slowly drain every time I ran the washing machine. I called Joe Rushing out to clear the drain.
They came and ran a camera and supposedly tried to snake the drain. They said the whole line needed to be replaced and sent me a quote for several thousand dollars to replace it.
I ran my washing machine that night and the tub almost filled up and held water for several hours. My problem was much WORSE after they came than when I called them. I called one of their competitors (Earls) who came out the next day and within 30 minutes had the drain clear. This was a few months ago and as of now everything is working perfectly.
I tried to discuss my issue with them however they were unyielding about getting payment for the work they performed and not willing to work with me. From where I am sitting, it certainly appears that they made my drain worse in the hopes of getting $8k worth of work out of me. I do not appreciate being held hostage. I will never deal with these people again and recommend that you go elsewhere. At best, they half assed the job and clearly didn't run the washing machine to check it before they left. It certainly looks like a nice attempt to extort more money out of me. STAY AWAY.
They came and ran a camera and supposedly tried to snake the drain. They said the whole line needed to be replaced and sent me a quote for several thousand dollars to replace it.
I ran my washing machine that night and the tub almost filled up and held water for several hours. My problem was much WORSE after they came than when I called them. I called one of their competitors (Earls) who came out the next day and within 30 minutes had the drain clear. This was a few months ago and as of now everything is working perfectly.
I tried to discuss my issue with them however they were unyielding about getting payment for the work they performed and not willing to work with me. From where I am sitting, it certainly appears that they made my drain worse in the hopes of getting $8k worth of work out of me. I do not appreciate being held hostage. I will never deal with these people again and recommend that you go elsewhere. At best, they half assed the job and clearly didn't run the washing machine to check it before they left. It certainly looks like a nice attempt to extort more money out of me. STAY AWAY.
2405 1st St, Lubbock, TX 79415
Plumbing Service
Had an appointment between 7&11 am then they changed it between 3&5pm. Stayed home all day waiting on these guys and they never showed up. Found out the next they went to wrong address and I even give them my number to call. Asked if they could come back and was told it will be a couple days before they could get back.Will not call them in the future
311 E Main St, Post, TX 79356
Plumbing Service