Best Drain Installation in Lubbock TX

Bryan and his guys have been so good to us by providing excellent customer service, transparency and honest communication. They installed a water heater for us after a faulty one went bad. They fought for us to have a brand new one installed at no extra charge. We are very grateful for professionals that still care about their clients well-being. Thanks again, Bryan and Bees Knees Associates!

It took us six years of living in our new house to finally look into getting our barely functional sprinkler system into working order.

M&M Sprinklers helped us and were amazing doing it.
Their customer service was fantastic and made a great first impression (as well as every other time I talked to them). We played phone tag for a short bit but they always returned my calls promptly and not getting ahold of each other was more on me than them.  The lady I talked to was super sweet and very helpful.

We live one hour out of Lubbock but that was not a problem.

The repair man was friendly and competent, worked fast and did a great job with our decrepit system.

The price was far less than I expected for the job.

All in all would definitely recommend this business.

Best in town! Their professionalism and workmanship are top notch.  Definitely recommend them!!  Just recently had gas connected to new range.

They were unable to give a quote on an air conditioner (without installation) when provided with the complete specifications unless they visited the property first. There was no way to assess value for money in a reasonable amount of time. Furthermore, the temperature was in excess of 105°. Calling was a waste of my time.

Some years back Jay Young changed out a hot water heater for us and removed the old one for us and they did an excellent job for us.

I have been a customer of BTAC for a little over a year and have been treated okay. I have a rental house in Lubbock and have counted on their services up until this month.  I had set up my rental on a preventative maintenance plan for 149.00 a year which basically includes a discount on call outs and service.  In reality its 149.00 for them to change my air filter and come up with other things to repair.  They would usually call me prior to going to my rental and call me PRIOR to doing any repairs since I would be responsible for paying for the repair so that I could authorize the charge.  Well this past month, they called me to see if I wanted to renew my preventative maintenance plan, which I told them I did not want.  According to Lori at BTAC, the front desk person called me again and wanted to schedule another air filter change so believing it was my final maintenance on the already paid plan I told them to go ahead and call the tenant to schedule the air filter change.  Knowing I had already declined the preventative maintenance renewal....she renewed it. The technician went to my rental and changed my filter and found something wrong at the house and no one called me to authorize the repair.  The repair was just done and a bill send to me without letting me know something was wrong.  Now I have a bill for 149.00 on a preventative maintenance plan I never wanted renewed, and another bill for 51.00 for a part I never knew needed to be repaired.  I called BTAC and spoke with Lori to voice my concern and of course she was uncompassionate and a Yes Ma'am company person defending the decisions of the person that renewed the preventative maintenance plan and the technician that performed the unauthorized repairs.  After speaking to her, she told me she would check with the manager to see what could be done and their solution was to removed the preventative maintenance plan and bill me at a higher rate for the service call and bill me at a higher rate for the repair.   Oh and after checking the price of the part they replaced at the discounted rate the part is listed at less than 30.00 and my discounted rate was 51.00.  I will definitely NEVER utilize this company again other than now since I am stuck paying for another year of preventative maintenance on something I never authorized.  This company has very bad customer service and bad business practices.  Beware and look elsewhere if you don't want to get tricked and stuck with a bill.

Took 3 days to respond to air conditioner repair with temps over 100°.

I had Joe Rushing Company come give us a quote for work. The plumbers are super nice but the office staff is HORRIBLE!!! Just HORRENDOUS!! I feel bad for Joe Ray Rushing who built this company up & retired only to leave it in such incompetent hands!  They called me for a payment they said I owed and acted like I was trying to cheat them. I had no clue a bill was due and can't figure out why they didn't collect the day they came out. They charged me $100 to use their cameras. I paid but no way in hell would I use them! Joe Ray you need to fire your staff and get competent help and ones that aren't so RUDE!! They are ruining your business. They wanted to charge $17,000 to fix stopped up drain. I got it fixed by Pro Flow for $86

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.

They did not even fix the problem, in fact, made it worse!!! Damaged the exterior of my shower facet. Very poor service from Don. I had to get a different plumber to fix what they didn't!! DON'T WASTE YOUR MONEY. Also, received a quote for an exterior hose bib for $150.00, that's outrageously overpriced. I replaced myself for $12.