Best A/C Repair in Lubbock TX

I have been in th Heating Air Conditioning Refrigeration and Electrical business in West Texas for over 40 years, my son has a Farmers Insurance Agency in Lubbock, I visit my kids and grandchildren there often, So I visited the Lubbock Morrison Supply,  now..... I use them to purchase our equipment, parts and warranty issues.  Wow to my surprise I was beyond impressed, the manager by the name of Chris Boger, welcomed us, took interest in our business and needs, and set us up, introduced me to a sales representative by the name of Chase and we have been treated like VIP ever since. It didn't stop there, the warehouse was so organized (actually iI have never seen such organization) with eager friendly professional staff to get us loaded , triple checked our order and made sure our load was secure. Furthermore, there delivery driver fit right in as well, courteous, very careful that our equipment is not damaged, I really thought those days were gone! But not at Morrison in Lubbock! Thanks again for being there for small businesses as well as the big boys! Gary G Boyd @Boyd Services

Bryan and his guys have been so good to us by providing excellent customer service, transparency and honest communication. They installed a water heater for us after a faulty one went bad. They fought for us to have a brand new one installed at no extra charge. We are very grateful for professionals that still care about their clients well-being. Thanks again, Bryan and Bees Knees Associates!

It took us six years of living in our new house to finally look into getting our barely functional sprinkler system into working order.

M&M Sprinklers helped us and were amazing doing it.
Their customer service was fantastic and made a great first impression (as well as every other time I talked to them). We played phone tag for a short bit but they always returned my calls promptly and not getting ahold of each other was more on me than them.  The lady I talked to was super sweet and very helpful.

We live one hour out of Lubbock but that was not a problem.

The repair man was friendly and competent, worked fast and did a great job with our decrepit system.

The price was far less than I expected for the job.

All in all would definitely recommend this business.

Best in town! Their professionalism and workmanship are top notch.  Definitely recommend them!!  Just recently had gas connected to new range.

My pump went out and I called Weston, he had someone to my house within 30 minutes!  He had my pump replaced by 2 o'clock that day. I would highly recommend them! The guys were very professional and sweet! You won't go wrong using Wyatt Pump!

They did a great job replacing two external faucets.  
I called when they were very busy, and was told that they would hopefully get to me on Monday.  They called Monday and were able to come out.  It took less than an hour, and the plumber was respectful and kind.

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.

First the name of the place is Mr. Rooter not Roto Rooter for you previous reviewers.  Also those were from 2016 so today in 2022/2023 I can tell you this company has provided me with some of the best, most professional service I have ever received.  I own rentals and they have been out early morning and late evening 7 days a week for various issues with an old building.  I have appreciated the guys and how they finish the job and clean up behind themselves.  As for the bill it is about average to what other companies charge.  I will continue using this plumbing company and recommending them to people I know.

The staff is great at doing HVAC replacement, plumbing and gas-related work. Let me be clear about this. I would hire *the crew* no matter where they worked anytime. They work hard and get the job done right. I love my system and their work has been pristine. If it were just the crew I was rating here, it would be a 5-star rating.

What I didn't like was:

* the incompetency shown by the Owner when originally giving me a quote for the job, which ultimately led to it being a 3-day job and requiring completely different work than originally agreed in terms of duct work

* the fact that the Owner did not want to pay his crew overtime and told them to stop working at my house, leaving me without air during peak summer heat during the hottest summer on record, because of his incompetence and the secondary and tertiary issues they encountered once the duct work portion of the job began. (The crew refused to obey orders and stayed until they got my air working at least in the areas where I would be sleeping that night. They returned for day 3 to complete the job on the rest of the house. At least they had integrity and a sense of humanity.)

* the deceit and subsequent gaslighting by the Owner when I called him out for telling me (and writing it on the order/quote) that something I already owned and invested in would not need to be changed for the job to be completed. As well as the outright lie he told when he said all [his] employees are trained to install the product I purchased. The crew had never seen the product before and had no idea how to install it. It turned out, only the Owner's son went through the training. The backpedaling the Owner did when I caught him in this lie was ridiculous and utterly transparent. A judge would have laughed him right out of court, had it gotten to that point.

* the runaround he gave me (typical DARVO garbage) when I knew what I was talking about regarding the equipment already installed in my home and the incompatibility issues his recently installed equipment was causing.

It took me going to the manufacturer and creating a case where everything was documented by someone else for him to agree to new terms for the quote. It's a shame because, while I will remain a customer due to the product I have and the warranty this company provides for the product, I have lost all faith in the company due to the Owner alone. Apparently, according to all the employees I've talked to in this company, this is typical behavior of his. Maybe it's time for this narcissist to retire and let someone who cares about customers first handle customer-related issues like sales and service.

In short, this Owner got off easy with the terms I set for the adjusted quote, and he knows it. I know it. I am hoping he learned his lesson and treats customers better going forward, but from what his employees shared, I doubt he will. You've been warned. Do your due diligence and do not trust anything he says. Make sure you know what competency to expect from a professional in this field before you buy into his song and dance about his father's business and how long they've been around. Riding on his father's coattails will not save him at the end of the day when he can't be honest with and do right by his customers without a fight.

If I were rating my dealings with the Owner post-sales call, it would be a 1-star rating at best. His crew and office staff earned him the extra two stars. That should tell you more than enough.

I have been a customer of BTAC for a little over a year and have been treated okay. I have a rental house in Lubbock and have counted on their services up until this month.  I had set up my rental on a preventative maintenance plan for 149.00 a year which basically includes a discount on call outs and service.  In reality its 149.00 for them to change my air filter and come up with other things to repair.  They would usually call me prior to going to my rental and call me PRIOR to doing any repairs since I would be responsible for paying for the repair so that I could authorize the charge.  Well this past month, they called me to see if I wanted to renew my preventative maintenance plan, which I told them I did not want.  According to Lori at BTAC, the front desk person called me again and wanted to schedule another air filter change so believing it was my final maintenance on the already paid plan I told them to go ahead and call the tenant to schedule the air filter change.  Knowing I had already declined the preventative maintenance renewal....she renewed it. The technician went to my rental and changed my filter and found something wrong at the house and no one called me to authorize the repair.  The repair was just done and a bill send to me without letting me know something was wrong.  Now I have a bill for 149.00 on a preventative maintenance plan I never wanted renewed, and another bill for 51.00 for a part I never knew needed to be repaired.  I called BTAC and spoke with Lori to voice my concern and of course she was uncompassionate and a Yes Ma'am company person defending the decisions of the person that renewed the preventative maintenance plan and the technician that performed the unauthorized repairs.  After speaking to her, she told me she would check with the manager to see what could be done and their solution was to removed the preventative maintenance plan and bill me at a higher rate for the service call and bill me at a higher rate for the repair.   Oh and after checking the price of the part they replaced at the discounted rate the part is listed at less than 30.00 and my discounted rate was 51.00.  I will definitely NEVER utilize this company again other than now since I am stuck paying for another year of preventative maintenance on something I never authorized.  This company has very bad customer service and bad business practices.  Beware and look elsewhere if you don't want to get tricked and stuck with a bill.

Took 3 days to respond to air conditioner repair with temps over 100°.