Best Range/Kitchen Hood Repair in Louisville KY

In the past, I had wonderful experiences with this company.  I'm not sure what has changed, but now they are terrible.  My furnace went out in October, we paid $200 for a service call, where they literally just changed the filter and called it a day.  I was told then that it was only a temporary solution, and they would be ordering a new motor for the unit.  However, the guy who did that service call apparently quit soon after and did not provide the company with records of my service call.  No motor was ordered, and my furnace went out again in December.  We paid $200 again for another service call, and this time the person who came out changed the filter, tightened a screw, and declared the issue resolved.  He said no new motor was needed because supposedly a lose screw was the source of the problem.  Funny enough, here it is a couple weeks later, temperatures have dropped into the single digits, and my furnace has gone out yet again.  Whatsmore is that New Circle wants me to fork over even more money for them to come back out to fix the same problem that they should have repaired the previous 2x I had them come out.  It is absurd that they would keep charging me when it has been less than a month since the last service call, and they clearly did not get the job done then. I feel like I have been ripped off, and I want to warn anyone who comes across this company to run far far away.