Best Picture in Louisville KY

Tired of the underwhelming experience from fly by night crews? This is where the buck stops. Responsive and adaptive to my needs, upfront pricing and honest quality work, that backed up the name. I already have him set up to come back and fix my drywall from water damage I had recently

The work Zac and his team completed was all very good quality work. I have no complaints there. I do have complaints about the professionalism of the operation. Melissa is wonderful and responsive. However, the first quote we got did not include half of the items we requested -- I even provided a written list when he came for the free estimate. Zac was over 2 hours late to our actual scheduled service day (no call to let us know, only an email...which I do not check or get notifications for every hour), at which point he still did not have any of the materials to complete the jobs and went to the store no less than 5 times during the day. Thank goodness we are charged by the job and not the hour! The man working with Zac, I believe his name is Dave, was a rock star and completed most of the work while Zac was at the store. However, Zac did not effectively communicate to his assistant (wife) the items being quoted after we met the first time. I am extremely detail oriented and did not misspeak about what I wanted done--again, even provided a written list. But when the team came that day to do the work, they told us it would be hundreds more dollars to do what I had originally requested and what we thought we had already been quoted for. This would have affected our decision to hire the team at all if we had known this cost difference. (We asked for the storm door and complete surround and threshold of the door to be replaced. They apparently only quoted us to replace the storm door.)
After all of this and finding a compromise that day that included some additional cost on our end and some loss of what we wanted done, Zac had one more item he needed parts for and said he would come back the next day. Melissa called before they had even pulled away to take our payment and told us he was not available the next day. Fine. We booked for a few days out but he did not show that day, and we did not receive a phone call. When we called a few days later after no response to our email, they said their computers were down (again, fine) and booked us for the next week. This time, the one job was completed on time and of course well.