Best Floor Repair in Louisville KY

It was a pleasure meeting Rick today. He responded quickly to fix a leaky faucet, was super polite, and the price was reasonable. I would definitely hire him again!

If I could a negative star I would. This company was assigned to my bathroom repair by my home warranty company. The 1st time, the business owner told me she'd be at my house by 8:00 pm. She finally showed up at 10:20pm and seemed surprised I wouldn't let her in to look at the issue. The 2nd time, they did show up and did the work. After the work was performed the business owner then tried to tell me my home warranty deductible was more than it was and threatened to file a lien against my home when I told her the deductible had already been paid and I didn't owe her anything. She yelled at me on the phone and eventually hung up on me when I refused to pay her. My home warranty company confirmed I didn't owe her anything. I would not recommend this company to my worst enemy.

I hoped this business relationship would be a great long term investment and asked them if they could take on bigger projects for me, after doing some small plumbing tasks and handyman fixes that were acceptable.
The final proposed project was replacing cellar doors.
My first mistake was paying for materials to be ordered that they ordered. It took 2 MONTHS to learn that the shipping of the doors has issues when the company they told me they ordered from's website stated 3-5 day delivery with SAIA delivery. Not Amazon. Then they told me that Amazon's driver lost/stole the parts and was fired because of it and they would be getting a refund and then refund me when they got it. I waited for that for 2 MONTHS MORE and then got nasty speech from the owner's wife when asked about the refund of my money. I hired someone in the mean time to fabricate and build the same cellar doors for a similar price and had it done before they ever got back to me about not giving me a refund.
I am very disappointed that I was spoken to like I was stealing from them and causing all kinds of problems when they owed me the money to make it right months ago. I will not use nor refer this company to anyone anymore.