Best in Louisville KY

Ryan showed up on a Sunday and stayed until the job was done no emergency rate(he left at midnight). He found several issues caused by a previous repair and even fixed an electrical issue. He was sooo diligent he replaced plastic caps with metal ones and mounted things and wires the had been left to hang.
The issue we had been told by previous HVAC pros was going to need a whole new system and cost 6,000.
Ryan found the issue and recharged the unit and used the best leak stop money can buy for a quarter that price my house feels amazing! I keep the thermostat at 72 it's so cold. It was the best repair experience I have ever had. Any good home owner knows quality is always worth the price. He was not the cheapest game in town but I truly feel I was given service and diligence worth every cent! He will be the only one to service my HVAC system from now on hands down.

Unresponsive after dispatched via home warranty provider. They called initially and left message but I called back 5-6 times over the course of a week - they never replied and never scheduled. Had to turn elsewhere for service.

Called with emergency at 9:00 at night. Sinks, toilets etc backing up. They spent 2 hours to get it fixed and cost over $300. Today it started backing up again-called. We were told if they came out again we would be charged again. Not fixed first time and less than 24 hrs and will be charged again-never call them !

DO NOT USE THEM !  I'm only giving ONE STAR BECAUSE OTHERWISE I COULDN'T RATE THEM  -- This company should be ashamed of themselves ! They tried to charge my 85 yr old aunt $165 to replace a .60 cent washer in her garden hose / spigot ! Even if the entire spigot itself were bad - which he didn't say it was , that would've only cost at max $12-15 - and oils only take 15 min max to replace !
       They tried to tell me that the only toilets they carry are the high end Kohler - and wanted to charge me $600 for just the toilet- not inc labor . This was for a TINY powder room toilet in a rental property .
They used to be locally owned  ( which is why I called them) but I've since found out they are owned by a large conglomerate who has their workers take hours of classes on how to upsell the trusting customers .

It's been over a year, but it was a nightmare hiring this company. I hired them to fix a piece if fascia (gutter board) that had come undone from my roof line. They just hammered it back in, bending aluminum all along the fascia. A month later I had to hire a company to fix their job. They also attempted A plumbing job which I was charged over a thousand fir bThey cut holes in the tile, new commode and then left. This was after they no showed me on the job several times. Guess what??   I still had the blockage and had to call a different contractor.  Worst experience ever

Plumber was rude and insulting so I told him to leave. He refused to leave until I called his office and they told him he had to leave.

We have used Crestwood Plumbing for years.  We've always been pleased with the company as a whole, for the most part.  They employ one plumber that has consistently been assigned to our several properties this past year.  We believe he is not at the level to run a job as their other plumber.  Several jobs ago we trusted his recommendation and now we believe that was wrong.  He then installed a water heater incorrectly (after the first one was also installed wrong and got ruined / we paid full price for both heaters).  This past incident, his time spent here was trying to convince us to do MASSIVE destruction to our basement to look for the very thing right in front of him but he denied that was what we were telling him.  He argued with us for several hours and we asked him to leave.  We called another company out and bam, done.  If Crestwood Plumbing did what they recommended we would have spent thousands and thousands of dollars not only on the job but the destruction of our basement!  Then we got a bill for $550.  After speaking with the office and them speaking with the owner, Jerry, it was cut in half.  I requested reason for even a bill at all?!?  They did NOTHING but argue about what they wanted to do.  They were going to get back to us.  They didn't.  They sent us a new bill for half, $275.00.  I called and spoke with Jerry.  First of all, I do not appreciate being cussed at when I pointed out that his employee did nothing.  He verbally agreed that I didn't have to pay anything with the condition we never call on them again (which was already a decision we made based on the last several calls).  When I requested an updated invoice stating a closed ticket with a zero balance he (Jerry, the owner of Crestwood Plumbing) cussed at me again.  He refused.  Not only are we disappointed that a local, small company behaves in this manner we feel it to be neighborly that we warn our neighbors of the kind of business practice Crestwood Plumbing currently has.  Be warned.

Called on the to request a quote on a child's swing set assembly.   Responded right away on the weekend and said they would get back to me on Monday. I texted a picture of the swing set.  Very nice office staff person called Monday and ask what sevice I needed, and I said I needed help to assemble a childs swin set.  She said she would get with the boss and call me back. Called back next day and quoted $1500.  I told her that was out of the question.  The swing set cost $500.  I told her the Information on line says it is a 2 man job required 2-3 hours.  She said she would ask the boss and and woud call back with another quote.  Quote $450.  I did not use this company due to outragous first quote.