Best Refrigerator Repair in Los Angeles CA

This company has many 5 star ratings and I'm sure the experience for those people was positive.  Not the case for myself.  I would have given a lower rating, however, the guys who initially came out to start the job were very professional and courteous.  The issue was in scheduling and not being contacted within the time frame given.  Continued work was scheduled to be done. On the day of the appointment I was not contacted within the time frame given as I was told I would be prior to arrival.  I called to find out what was going on and an ETA. I was told that the technicians would be contacted and that I would be called back with an update.  Still waiting for the call back.  

As with the other low rating, I agree that management needs to work on their scheduling and promptness. Time is very valuable and should not be disrespected.  My experience was very unprofessional.