Best Smoke Damage Restoration in Baltimore MD

I have to give this company one star out of five. We called the company because our air conditioning system did not start this spring. The technician arrived timely, however upon his initial inspection of the unit, he immediately saw dollar signs and began to comment that the unit is older and that we should not waste money fixing it. After his inspection he stated that the electronic board needed to be replaced and two pounds of expensive Freon. The cost of repairs was provided at over $1,200.00 and possibly higher if that fix did not completely got the unit to work. We were also provided with estimates for new heat pump units that they sell, ranging from around $7,000 to around $15,000 some including almost $1,000 thermostat controls in addition to the cost of the heat pump units. Their warranty also required that customers have the same company return annually for an inspection for a specific price, essentially monopolizing the home service for the life of the unit. We called another company, environmental systems associates. This other company technician quickly reset the electronic board and the unit worked just fine. He said a part may need replacement in the future which is causing the board to trigger but that unless the problem reoccurs during use, for now we do not need to spend the money to replace it. In addition, the technician cleaned the outside of the unit with special chemicals and water pressure, something that Michael and Son did not do. Based on my personal experience, I would never consider Michael and Son again and do not recommend them for servicing your heat pump unit.