Michael & Son Services

Don't ever use this company......they charged me 630 dollars for a outdoor faucet which was leaking and for a 20 minute job the plumber was done......I gave them a bad review on their Google website and the owner told me sorry for my experience and to contact their manager and he threatened me with contacting their legal department for me giving them a bad review I guess.......what a joke this company is

I lost power to my shed after a heavy rain. After finding no water around the shed or in my basement I thought that the buried electrical conduit from the shed to the house was likely compromised and water was causing the circuit to short. I decided that this was potentially too big a job for me and decided to call Michael and Son.

The customer service rep was friendly when I called and the technician arrived on time but those are the only 2 positive things about my experience. When the technician arrived at my house I told him about my problem and what I had already checked. Before setting foot in my house or inspecting anything he told me that I needed a 'Complete Circuit Restoration' and that it was $474. I still haven't figured out how he diagnosed the problem and came up with a price without inspecting anything... Unless of course he scammed me. I went ahead with the price trusting that he knew what he was doing and that it was a larger problem than anticipated. He spent no more than an hour and a half at my house before the problem was fixed. The problem ended up being the wiring from my doorbell that was on the same circuit. He disconnected the wire to the doorbell and that was it. The price was still $474. My doorbell still doesn't work and I also have an outlet that was on that circuit that now doesn't work.

I called back later that afternoon to express my dissatisfaction with both the work that was done and the price. The supervisor tried to explain why the price was so much for the repair by citing that the technician had to go into a crawl space (That is part of my basement that is 5 feet in height). I hardly think this is justification for charging almost $500 to disconnect a wire. He was very condescending over the phone and spoke to me as if I was a child and didn't know how electricity worked. I could not get him to budge on the price but he did offer to send the technician back to fix my doorbell.

The following day I received a call from the same technician around 4 pm saying that he was at my house to fix the doorbell. I told him that I was at work and unable to let him in. He offered to come back at a different time but immediately decided it was necessary to defend his work again by saying he had to go into a crawl space and walk out to my shed several times which is no more than 20 feet from my house. He also slipped up and said that it's $200 to check 2 boxes and an additional fee for each one after that. I asked him how he knew it would be $474 when the only box he saw was the 1 in the shed and there is only a total of 3 on that circuit. I don't know why the technician felt the need to argue with me over the phone but after 15 minutes on the phone I ended the conversation by saying that I don't want you or anyone else from your company coming back to my house again and hung up.

Both the supervisor and technician I dealt with were unbelievably disrespectful and the price of my repair was absolutely absurd. Michael and Son charges like professionals but they certainly do not act like professionals.

7.29.16

Final update- they came back to make things right.. I absolutely will recommend the electric division. They came back to fix a outlet in my kitchen and were super professional. I almost thought it was a different company. They sent me an email with a bio and photo of the guy that was coming to my home which was nice. I knew who to expect. When he arrived he clearly explained what needed to be done and gave me recommendations on other things to do within my house. The cost was fair and the work was great so I'm happy.

**7.5.16 update- the management team has reached out to me via phone to apologize for the things that went wrong during the initial visit. I appreciate their response and their commitment to customer service and am hoping things get better from here. If warranted I will update my rating at a later time.

Now I see why they have such low reviews and why they were handing out gift certificates like candy.. I won a pretty large gift certificate with them and was excited as I was a new home owner and it felt comforting having something like that in my pocket. Well a tiny leak presented itself in my bathroom and I figured I would take care of it while it was small so that it wouldn't become something large. I emailed them and should have realized something was off when the email communication was off. After about a week and a half of emails I was able to set up an appointment. The first time the plumber came out it was a quick diagnosis without doing any work since he claimed to not have any tools with him. He then scheduled a follow up for two days later. Since the first visit I was 5 mins late (and he made sure I knew it) I left work early and rushed home only for them not to show up and they didn't even inform me until I called them to ask questions.

He finally arrived at 7:50am the next morning. The leak search caused him to cut three giant holes in my wall. He claimed he would cut neat holes but they were far from it. But of course he knows a guy that could fix it. No thank you!! Once he found the leak he proceeded to attempt to fix it, or so I thought. About an hour in he informed me that he could not fix it and I have to call a carpenter to remove my tile shower so he could work. I politely said no thanks and he cleaned his mess and left. I went to test the shower so that I could explain the issue to the next plumber and my bathroom basically showered on me, water everywhere!!! Ugh! So I called them back and requested that they send someone else to correct the issue. Because not only did he screw up but he left blood on the walls in my bathroom. I'm not sure what he was doing but the fact that I had to clean up another persons blood is disgusting!

In comes Jason (the only reason they got any stars). After waiting and wasting most of my Saturday Jason came in to save the day. He was super personable and knowledgable. He came in and in 15 mins completely fixed the issue that the other guy made. He clearly explained everything to me and had me walk away a happy customer. If for any reason you decide to use this place I highly recommend requesting that they send out Jason. I don't know that I would trust them to do anything in my home again though. Thank you Jason because you completely turned that day around!  

I will say that they had someone follow up with me about the first plumber making the issue worse. I do hope that there are some additional classes or trainings in place for him. I work in property management and if one of my maintenance guys left an apartment bathroom like that I would have some serious issues with them.

Let's start with stating that service cost $300+ per hour. my call to request service made it clear I was not sure if it was an electrical or mechanical problem with my garbage disposal. Disposal was replaced, then (plumbing) technician checked power switch which was dead. The disposal had needlessly been replaced. I replaced the power switch rather than paying another $300 for an electrician. No response to letter of complaint. How many other people have the same issue?  At least I had bought the disposal in case it needed replacing and didn't pay their cost for that. No more Michael's and Son.

The first time we had Michael & Son we were very pleased. We had two drains that ran slow, and they were fixed satisfactorily. The tech even told us about, and gave us,  a discount that we were unaware of. When we had two faucets and a shower diverter that leaked we didn't hesitate to call them again. The tech examined the faucets and recommended that the cartridges be replaced rather than just replacing the packing. Since the faucets were over thirty years old it didn't seem unreasonable, but the price he quoted seem very high. Since the parts had to be ordered, it gave us enough time to look up the price of the replacements. After determining the wholesale price we contacted the company, and they agreed to reduce the price somewhat. When the tech came to replace the units, he broke the cover on one, the  other continued to leak, and the shower diverter was hard to turn. After the third visit (by a different tech) the faucets now seem to work properly. He also told us that the techs work on commission, so there is a bias toward maximizing the cost of repairs or replacement parts. I have mixed feelings about calling them again. The techs are neat, polite, and some are capable of good work. They do work on three different shifts, so the chances of getting the same one will vary depending on your and their availability. You pays your money, and you takes your chances.

Water back up. My basement flooded with sewage and we had Michael's and Sons come to determine the issue. Called for emergency service. They came 8 hours later at 11:30 pm. Assured me they fixed the problem. I started making repairs to the basement and then five days later the basement flooded again. Damaged the new furniture that was purchased. Called their emergency service again and they gave me another 8 hour window of time for them to come out. I am still waiting.

My furnace stopped blowing heat in the middle of February!  I called Michael & Son.  The service fee was about $85.

The M&S tech came out and said the blower motor I needed was no longer manufactured and the exchanger was probably cracked.  He proceeded to give me an estimate of $8,200 for a new furnace, requiring additional duct work, and thermostat. LOL!

I called BGE Home.  Their service fee was $99.  Their tech came out, ordered the blower motor and installed it in 2 days for $560!

I wish I had called BGE Home first and didn't waste the time and service fee on M&S!

I have been especially pleased with the service and advice I have received from my HVAC technician, Samuel. He is honest and reliable and his performance has been excellent and efficient. I am equally impressed that his assistant on this last trip was a young man out of the corrections program who is learning the trade and getting his life in order. What a wonderful contribution Michael and Sons is making to our community by giving this young man a second chance. And that you, Samuel, for being such a wonderful teacher and inspiration.

We had hvac spring check up as part of our warranty contract. We usually had decent previous experience but this time the service tech seemed to be only interested in upselling us on coil cleaning and the service contracts. When I said I was not really interested in those he rushed thru the job and didn't even remove the indoor panels on both units. Only checked the temperature. Getting tired of having this company come to our house for check ups.  is complete waste of time and money. Be different if they actually did the 21 point check they say the supposed to do.

Todd is extremely responsive and goes the extra mile.  He is knowledgeable and friendly.  He keeps you posted on his arrival time and how long the job will take.  Good about following up after the job is finished.

Don't use this company if you have a old home we had them come out to give a estimate on a fixer upper they requested us to fix a few items then after we fixed and all work was completed we called back and were told they won't help us house is to old.    Call customer service back left a message no response. They Answered My review but what they sated is not true.   As for there response we fixed all areas they wanted fixed and called to reschedule and they would not come back out. Some help they are. We did all this work just to be told differently then there guy told us he said Fix issues and we will come back.

crooks! Dishonest, lying! Rude! Unprofessional, incompetent!

They deserve 0 star! 1 star is too many!

They screwed up my HVAC unit!!!

Their general manager is a rude manic lunatic!!!

Believe all the horrible reviews!!!

Save your money and sanity and DO NOT work with this business!!!!

This dishonest business should cease to exist! I hope they go bankrupt !!!!

After my poor initial experience with the company, a company rep called me to explain that they are experiencing some growing pains currently. He apologized and offered to essentially price match any other estimates I had. While I decided to just have a handy man install the ceiling fan, I would consider giving Michael and Sons a second chance because it seems like they are genuinely trying to turn their business around.

After purchasing a new home at the start of summer, we decided to hire M&S for an inspection of the system. The technician said everything looked fantastic but we were missing a component required by code, and sold us on the additional work. That installation caused a leak which then fried the system and a breaker fuse, leaving us without a/c until they could come back. They sent the same technician who installed it improperly to review his own work and confirmed it was in fact the installation which caused the problems. He replaced the component, rewired the electrical, and left. So far we were now down a breaker fuse with unknown long term damage to what was a perfectly-operating system. I called the company and was told I'd receive a refund within 5-7 days. No refund came and they didn't return my emails or calls. I then CC'd the world and finally got a call back from a rep who said there were no notes in the system but would start the refund process which would take another 5-7 days. They've now been holding my money for nearly 1 month after breaking my a/c system. Stay away from this company. This is not a unique experience. The techs are untrained/sloppy and customer service is non-existent.

GET A SECOND OPINION!  Have been an M & S customer for many years and needed my AC system replaced after the recent heat wave.  Had M & S provide the initial proposal, and it was $4K more expensive than the company that provided the second proposal, mostly due to crane rental and installation add-on fees that the other company deemed unnecessary and egregious.  When I attempted to contact M & S for an amended proposal, my phone calls and emails were ignored.

Terrible company!! Tried to rip us off! We had an outlet tripping our fuse box. They came out and tried to tell us the whole fuse box needed pulling apart and redoing - over $500 of work! And there was no diagnosis of the problem. My husband said no, and we got another Electrical company out (No call out fee!) and he diagnosed and fixed the problem in 15mins! Cost not even a 1/3rd of what they were charging!!! AND the fuse box did not need rewiring at all!! I made a complaint, had no call back from manager. Had to call again and he just talked his way around the issue. Zero customer service!

If I could give 0 stars I would... We had michael and sons come to check an issue with our blinking lights. The man said it would be at most 400 dollars if he had to change a bunch of things. He worked for about 1.5 hours and found no issue and said he tightened some connections. He went to charge me and it was 402 dollars, I argued saying how is that possible seeing as he worked for 1.5hrs and didn't really do anything. He said well ll it turns into a level 2 job since he crawled in the attic? WHAT? you have got to be kidding me. I then asked for an itemized receipt to prove what he was charging me for. He would not give me that and played on his computer thing for 20 more minutes just to tell me some dumb explanation. Sooo incredibly dissapoint ed and annoyed with this company,never again will I call them for service! Oh and btw, lights are blinking still so he didn't even fix a thing.

Although the service man came on time, he overcharged for freon, approximately 3X the going rate. They charged $155 lbs for the first pound and then $140/ lb of freon for 2 more, making the work performed over $400 for just the charge. Then there was the $147 charge for the deicing. I believe that the service was very overpriced and therefore I do not recommend.

Would never recommend or use them again. We called them because of a clogged kitchen drain on a Friday and our regular plumber wasn't available until Monday. After looking under the sink for 30 seconds they told us it would cost $375 to unclog it!! $375?!?!?!? I asked the technician about the $99 drain cleaning special on their website but they said that didn't apply. It was fixed and they were gone within 25 minutes. $375 for 25 minutes to snake a drain?!?!? When I called to ask how they came up with pricing I was referred to the plumbing manager Michael who took over a week to call me back. When I asked about the $99 drain special he said that because I didn't ask for it on my initial phone call they couldn't do that. But if I had asked in the initial phone call they definitely would have only charged $99. However after looking at their website again it does not say that it must be asked for during that initial phone call. This is copy and pasted from their website:
$99 Drain Cleaning Special!
*Restrictions apply, limited to one secondary indoor drain only up to main line.  
No mention of the fact that it MUST be mentioned during initial phone call. I figured mentioning it to the technicians would be enough but according to Michael there can be no change in pricing once the technicians are out. He refused to work with me on the price and honor the $99 special. If it wasn't that it was a Friday afternoon and I wanted the use of my kitchen for the weekend I would have asked them to leave. Total rip off and terrible customer service. Do not use them!

I have an annual contract with Michael and Son to inspect and repair my HVAC system twice a year.  The last inspection was less than a month ago so everything should have been in good working order.  

Little did I know, they did not even look at the humidifier, clearly attached to the top of the furnace duct, much less replace the filter that was so clogged that crystals had formed. Well, the tube draining the water broke down today, leaked water all over my basement floor that even spread to a nearby carpet.

During my first call, I clearly requested that a technician come out from water mitigation services to vacuum up the pooled water on of my carpet,
ASAP.

I called Michael and Son by 1:00 pm today, and by around 2:30 pm a technician did come out,  looked at the damage, took photos, and replaced the filter, so the water leak stopped.  

I was assured that the mitigation team was on its way too.  By 4 pm, no one had arrived so I called again, and was assured that someone would be here within 45 minutes.

It is now 8:25 pm, and I have been just informed that it is too late to come out tonight and there is no guarantee that I will be First Call tomorrow morning.

I asked to speak with a supervisor to escalate my request, and was told repeatedly that no one is available.  How can Michael & Son advertise that they provide emergency service when they don't?

I have an annual contract and am considered to be a Gold Service  Customer.  If this is how they treat me, just imagine how they will treat you.

I came home from the grocery store and parked my car. A man working for the company told me to move my car when I opened my door. I replied, excuse me? He said We need to dig up this yard and you need to move your car. Mind you there was no permit for the work to be done or any no parking signs. I told him I needed to unload my groceries first and then he got nasty. My partner intervened when another man came over cursing and yelling at me. We called the police. The police handled it well and the two men left.

I really can't believe these two men, representing a business, spoke to me the way they did; as if they were allowed to speak to me that way. I live on a quiet street, there are children around, and the neighbors are kind. This was no way to behave. Shame on them.

The company over charged my mom a 79 year old elderly woman for some plumbing work. Prices are as follow - Tub faucet install($745.82), install of chrome back plate to cover the holes from a 3 handle faucet to a single faucet because they told her it was better ($127.19), install of the waste and overflo ($690.39), replace laundry tub and faucet ($584.14), install a 3/4 ball and waste valve ($375.02), $100 discount for senior citizen - total+ $2,422.55. After I found out about what my mom did I called to see if they could take another look at the bill since the parts cost under $400. They first offered a refund of the plate cover 127.19....I of course  i said no and then they offered the ball valve refund of 375.02 and that was it . We didn't get any further after speaking to 6 customer service reps and 2 days of phone calls she is  stuck with this over priced bill. The customer service rep informed me that the prices are that because of their warranty and reputation to back their work. Please. I am just letting everyone aware of the unfair charges Michael and son services did to my mom. I know they wouldn't charge everyone these prices and get away with it. My intention is to make people aware of this company;s unfair practices on the elderly and lack of compassion to rectify the pricing fairly and within reason. So in other words Michael and Son Services are a rip off and I wouldn't use them or refer them.

Very disappointing. I paid $69 for the plumber to give me an unreasonable estimate to replace my Kitchen sink with a new faucet, and new disposal. First, the plumber arrived 2 and 1/2 hour past the scheduled appointment.  He spent less than 5 minutes looking at the sink and put the work estimate into Michael and Son's software program to give me a $1331.96 estimate. The estimate was just for labor since I had already purchased a new sink, new faucet, and new disposal.

I'm a Gold service member and it was time for the summer check up so when they called with a reminder I decided to have them install a utility sink that I had purchased to replace an old one.  Tech arrived for the HVAC and was very unhappy that he had to go through a crawl space to get to the unit.  I had forgotten that they didn't supply the filter so I didn't have one on hand.  He wanted to charge me $152.00 for a $42.00 filter and that was the Gold member price.  Next the plumber arrived and gave me a quote of $1100.00 to install the utility sink...again that was Gold member cost.  I said forget it and it asked how much I thought it would be because it's not an easy job.  I called a local plumber and it took him approximately 45 minutes...$150.00
Needless to say this is the last time that Michael & Son will be used in my house.  DO NOT fall for the gold member service plan, it's useless.

Amazing company! I have never been disappointed by their service. Ted came to my house yesterday to replace a garbage disposal and water tank, he was very clean, knowledgeable, professional and he  loved my dog! I will continue to use Michael and Sons for any of my home repair needs! All I can say is you get what you pay for!

Good luck when you have to call Michael and Son to schedule a correction. Terrible customer service. Incompetent reps. Only use this company if you have all the time in the world to go back and forth and accomplish nothing.

I've been using Michael & Sons for many years and I never had problems until now. I had a new HVAC installed back in July and was required to have county inspection done. I scheduled the inspection and failed because it needs secondary form of condensation disposal. I called Michael and Son to schedule a technician to rectify the problem and he came and installed the overflow switch off indicator. I called county inspector for the 2nd time to reinspect, and again, the HVAC failed to pass due to the SAME issue. I called Michael and Son to schedule another technician to address the same problem and after 4 phone line transfers, 35 minutes later, and many confused reps on the phone, I was told someone from Michael and Son would call me back 1-2 business days. One and half week later, no calls and no emails. I called back to schedule a time again, and of course, many phone transfers later and many confused reps on the phone, I was able to tell them the issue and schedule a technician. Technician came, looked at the the HVAC and had no clue what to do. No work was done. He took pictures and made a few texts and I was told a installation manager from Michael and Son would call to schedule another technician to come out. Four days later and no response. I reluctantly made another call to Michael and Son and still, the people on the phone were absolutely clueless. I told them the same issue that it needs secondary form of condensation disposal and I would like to schedule a technician, so the rep said she'll transfer me to the department. I GOT TRANSFERRED TO SCHEDULE AN INSPECTION. WHY?! I am not calling to schedule another inspection when I failed both inspections due to the same issue the Michael and Son FAIL to address. I  was getting heated and told the rep I dont need an inspection until the problem is fixed. She then transferred me to the MANAGER who answered the phone, helloas if he was half asleep and still groggy. He was barely coherent and was very unhelpful. After trying to piece together what he was trying to say, he said he would get back to me after he viewed all the documents. I was reluctant to get off the phone as it took so much energy to even get this far, but still, he was adamant that he would get back to me whenever hes done. This did not sound promising at all.

My first failed inspection was on August 23 and I'm still dealing with the same issue on October 16. I would not recommend Michael and Son if you value your time and sanity.

I called for electrical work, wiring up a hot tub for 240V AC. I told them EXACTLY what I wanted over the phone. The guy came out on a friday, didn't bring any parts, and said he'd have to come back on Monday, and it would cost over $1,900 plus $250 for the building permit. I cancelled the job on Saturday and just did it myself for $200 in parts. It turned out they billed me anyway for the job. I had to call several times over the next 2 months because although they said the charge was reversed, it wasn't, on top of which they still charged me for the visit where they did the estimate (when they brought no parts). I wanted it to work out, and the tech was friendly, but the service end of it sucked. I'll go somewhere else next time for home  improvement stuff, or just do it myself.

I called to have an estimate.  The person on the phone was so pre-occupied that I had to keep repeating answers to his questions.  He is the single reason I never got the estimate.

His lack of professionalism and high desire to read his script was a complete FAIL.  

When I told him never mind, I didn't want the estimate, he simply said, Okay and ended the call.

LOL...glad he helped me save some time and possible further aggravation.

My experience was really bad with this company. The people working on the phones have no idea what jobs the guys working in the field can actually do and schedule and charge for jobs that they can not complete.

The service that I need done is to move a stack-able washer/dryer and replace the pan. I originally called Sears appliance people, and when they came to the house they said that a plumber needs to do this work (and did not charge us). I clearly Micheal and Sons what I needed done over the phone (twice) and they said that they can do the job. I scheduled an appointment for Tuesday, and they never showed up. I called them again, and they apologized and scheduled to come again on Thursday. When they finally came, even before the plumber came in the house he told me he could not do the job and that I would need to pay him $69 for coming out. I don't understand why he didn't just look at the job notes before coming over and calling and telling me he can't do it (or have the call center people call me).

I am really frustrated that I had to pay for them to tell me they can't do the job, after they said they could. They wasted my time as well (by having me stay home 2 days), but that is forgivable as long as the job is done.

I would not schedule another job with this company again.

Do not under any circumstances use this company. They tell you one thing and do another. They get the money do half the job and then don't return your calls. You've been warned.

Now at the four inquiry regarding a discount promised in the almost $2000 hot water replacement. No response to this point except we will get back to you. August service and it is now October 21st.

Just had a tech come out and used a drain snake for 30 minutes on a simple clog.  Charged us 570.00
this is a ripoff and he refused to take any coupons because he said he already wrote up the quote.

Totally dishonest service. Tried to charge us over $600 for a repair that would turn out to be less than $300 from a competitor. AND told us that the repair would take more than 7 days in order to get a part. Competitor came in and had it fixed in less and 2 hours. Then they had the audacity to try and upsell us a $1600 replacement water heater for an appliance less than 7 years old. Finally, had told us we would need to go to some random shop down in Baltimore to pick up the part ourselves. Disgusted. Will never recommend or use again

SCAMMERS and UNRELIABLE. Do not give these people your money, they stole from my elderly mother. Her A/C stopped working on one of the hottest days of the year. They took her money and did the evaluation and then never showed up to fix the unit. No call no show. She had to reach out to them. They gave her the runaround and said they could come back in a week. Horrible service, unprofessional and dishonest. I will never give them my business.

Terrible customer serive - my entire experience with this company was the most unprofessional service ever!  From the time the technician came out, I was not told how long it would take to receive the needed part, nor how much it would cost.  I was not able to get a return call till I filed a complaint with BBB.  Then I kept a log of the emails that never seemed to understand I was living in a hotel for 14 days as they seemed to blame me for having a legitimate complaint!   I was given 2 quotes for the installation of the part that never came, and 2 different quotes to put a new water heater in.  The second quote was over $2000 more that the first quote!  I ended up having to call another company that corrected my problem in two days!!!  I have nothing but praise for Charles Klein and Company who has never disappointed me.  I hope no one has to experience the lack of services I received from Michael and Son.  After 2 weeks it became clear to me that they were unable to deliver.  I had offered to pay to have the part delivered overnight, as well as drive to pick it up.  They didn't seem to understand the necessity of fast service in the middle of the winter, with my family being without heat or hot water.  It disrupted my life.  I had to return home to throw out food, as well as resume baby sitting for my 1 year old grandson that was disrupted living in a hotel that cost me over $1,000!  I only wish I had read the many negative reviews before calling them - NEVER AGAIN!!  I hope this will educate others before you experience what I endured.
Alfreda RD

I called about leaky tub at 4pm on July 3rd, and they set me up with an appointment on the 5th, which I thought was pretty quick turnaround given the holiday.  The plumber, John, immediately diagnosed a leaky overflow drain and was able to quickly fix it up.  We could not replicate the leak and thought the problem was fixed, but it turns out there was a SECOND leak which wasn't obvious until the bathtub was full.  When I realized that night that the tub was still leaking when filled up, I called again- I told them it was non-emergency so they told me someone would be out the next day (today).  

Dave was at my house by 10 am- he was extremely polite and friendly even though I took a while to meet him.  He determined that the overflow drain was no longer leaking, and that the new culprit was one of the upper jets in my whirlpool tub.  Unfortunately he said I'd have to go to a specialist to get the jet looked at/repaired, but I understand it's pretty common for plumbers to not handle those type of repairs.  I am very satisfied with the service from this company, and the quick response when I reported that the initial visit didn't fix the problem.

Joshua, did a fantastic job taking care of the grounding and bonding of the gas line and water heater issue that we had.  He came in and 45 minutes later he was finished.  The price was reasonable for what was completed.  This was one of the smoother encounters with an electrician we have experienced.  Great job!

After a kitchen sink backup, I called this company. They came out and assessed the problem. They left, leaving a mess. I found a company that's more respectful.

Terrible customer service. Started electrical work in early October didn't finish till November. Tech kept showing up late leaving early or not showing at all. When called about issues they told me a manger would call me back. Instead the tech I had issues with did. Very awkward and uncomfortable. I had told them I wanted someone else to come complete the work before the tech called me then I had to explain to him as well that I didn't want him coming back. They were not prompt on sending someone else to finish the work. Had to wait a week for them to come out for a very quick fix. I waited 2 days for a manager to call me back upon initially reporting the issue...no call back. Had to keep following up to find out anything. That happened constantly. Really not worth the money you are paying for the service you get. Will never hire again after my experience.

We called and had someone come out to repair an upstairs toilet. We should have known there was a problem when he told my spouse he did not have the correct gasket, but he'd see how this one from his truck worked.
We went out and came home to a wet floor and water flowing from the ceiling, from you guessed it, the rebuilt toilet.
There were a lot of calls that day. First they would have someone out to fix it. Then no one was coming until the next day. We reminded them they had promised to come out that same day and fix what they had done. Someone did come out late that night and made the toilet usable and non-leaking.
There were lots of promises - someone would come and repair the damage to the floor/ceiling below the toilet, we would not have to pay for the repair that left things worse, etc. It's been almost four weeks and numerous calls to Jay the plumber manager in the Baltimore office. No one has come. Very concerned that a remediation for mold may be required as well as the repair to the floor/ceiling. And yes, they charged us.

Would be careful

I purchased a silver plan from Michael and Son.  My furnace service came due. A technician was sent to perform the service.

In the past, technicians have called me to walk me through what they've found and what they would recommend since it's a rental property and I am not physically there.

This time was different. The tech arrived and I heard nothing. Then I received a text message saying a consultant would be giving me a call.

I was confused so I called Michael and sons and asked for an explanation. The customer service employee explained that the tech was recommending a new furnace. The unit is 5 years old so I was in legit shock! This was also just part of my service plan... I had no issues with the furnace.

I asked for some clarity on why the Tech was recommending a new furnace and she said in the notes it said it wouldn't turn on.

I was immediately confused since it was winter and my tenant had not complained about not having heat. Again I want to emphasize this was just routine in my service plan.

I requested that the tech give me a call.

An hour later, my tenant called me to say the heat was working fine before the tech came and now the heat was not working. In the middle of a snow storm I was even more confused and very concerned.

I called Michael and Sons yet again and no one could transfer me to the tech or a manager.

I had no choice but to call another company to go out and look at the furnace. The company called me to let me know the furnace had been turned off.

$250 later the new company simply turned it back on and told me my furnace was in amazing shape.

I called Michael and sons again to get clarity on why:

A) the tech was telling me I needed a new furnace and B) why I wasn't hearing back from anyone at Michael and Sons!
The customer service line could not transfer me to a manager for the 3rd or 4th time but said they could submit a note/ticket on my case about the matter.

I tried calling for assistance / explanation a few more times that week.

Then my husband tried a few times the following week.

Again nothing. Three months later I got a call about scheduling my plumbing service that was included in my plan and I was in disbelief!
I really thought they were calling me to finally talk over the incident. But nope. What was even more shocking, the customer service person told me there weren't any notes in my case!!!

I then again requested a phone call regarding this situation. And welp here I am 4 months later... many phone calls and many email inquirers later, I've yet to get an explanation or an apology... from Michael and Sons ....just an invoice in the mail. When in reality I deserved a refund !!!

I am Very disappointed that I even have to write this review.

My entire family and I have used Michael and sons for over 5 years. Just goes to show even when you feel you can trust a company always be careful.

From this experience alone I would not recommend Michael and sons.

If  there was a way to do 0 stars I would do it. I have never written a bad review for a company but here it is.
Last year I signed a gold service contract agreement
During this time I have used the company for a number of services -installing several smoke detectors, duct and dryer vent cleaning.  I have been pleased with those services. However my recent experience has been such a disappointment and disaster
On April 24, I was scheduled for my spring/summer inspection. At that time I paid a deposit for a UV Treatment Germicidal Unit to be installed on May 20 between 10-2
On that day around 12;30 I was called to say the technician was not going to make it during those hours.  And they were not sure when he would be here. I needed to get to work so I canceled the
Installation and requested a refund
I called 3 times since then to inquire about the status of the refund and was told it was 7-10 business from the request. Finally on June 14 (18 business days), I called my credit card company to dispute the charge.
My gold service contract expires in October so I emailed to get a refund for those remaining months.
I had no faith or confidence in this company that would not refund my $400+. And I was denied a refund. Unbelievable

I  had tried to snake the sewer line in my basement and it didnt worked. I thought M n S is a big company that they can use video cam to look inside the pipe or better machine than mine to do the job done right. The guy said the 2 pipe is to small for the video cam to go in etc ... He said it would be about $400 to fix the clogged pipe. I agree to fix it. He tried only about 30minutes or less n give up , want me to pay in full amount, and tried to sale to me some home home services call. He suggested me that another technician come to see n make sure that I will need to digging my finished basement to fix the clogged sewer pipe. I request the new tech w a video cam for the for Monday after the easter weekend at 12pm 4pm. I lived 1hr away from my rental property... and they call me at 9am n want to be there soon. That new tech didnt have a video cam n will not doing anything else beside suggest me to digging up my basement. I would give F- for the poor service ! I'm not suggest you to use M n S any service. Call the small company may have better out come ;-).

Tldr: Michael and Sons tried to scare me into purchasing a new furnace with cracked heat exchanger SCAM; a different and actually reputable HVAC company debunked their diagnosis and changed my dirty filter. Always get a second opinion folks!

I scheduled a pre-season tune up for my furnace with Michael and Sons. Within 10 minutes of the tech being here, he called me down to the basement to explain that I had a cracked heat exchanger and that my furnace was unsafe and inoperable and would need to be replaced. He turned the entire unit off and then began discussing pricing with me. I told him that I would prefer to go through my home warranty company since my furnace was covered and also because I wanted a second opinion. He said that he could have a senior tech sent out to provide a second opinion as well. The senior tech arrived a few hours later and he wasn't a tech at all, he was a salesman. I take him to the unit and he immediately begins to tell me that the unit was older and needed to be replaced and began throwing out prices all without ever physically touching the unit. He only looked at the unit because I insisted that he do so to verify the tech's diagnosis. He didn't even have tools to remove the panels and had to borrow my power drill to do so. Here's where I began to call bullsh*t: he opened a completely different panel than the first tech, waved his phone flashlight around a bit and said that my secondary exchanger was cracked and he could tell because some minor rust was present. I thanked him for coming out and he said he would email over a written diagnosis that I could give to my home warranty company, which I never received BTW.

Fast forward a few days; I put in a service request with my home warranty company and they send a different HVAC company out. The tech comes and as I begin to explain my experience with Michael and Sons, he stops me mid sentence and says they said you have a cracked exchanger and the unit needs to be replaced, didn't they? I told him that's exactly what happened and he then explained to me that M&S has a reputation of telling customers this, particularly women and the elderly, in an effort to scare them into purchasing new units. He then proceeds to thoroughly look at the unit and explains that if I really had a cracked heat exchanger, that there were several safety precautions they would have taken to disable the furnace, including locking and tagging it out. He further explained all the safety features built into the furnace that would have tripped if that were really the issue and showed me a few YouTube videos of what actual cracked heat exchangers looked like. He said the rust was caused by the naturally humid environment of the basement and that a dehumidifier would easily remedy that. He also said that the first M&S tech didn't even do a good job looking at the unit because he overlooked my filter, which was dirty, and he changed it free of charge. All in all, there was absolutely nothing wrong with my unit besides the dirty filter. I'm so glad I got a second opinion from a reputable company instead of taking Michael and Sons diagnosis at face value.

Calling for a repair to an HVAC system is stressful. A lot goes through your mind, just what the problem could be. Nyle Miller came out to service my two units and repair one. I could not ask for a nicer gentleman! Nyle was extremely professional, and very thorough. He took the time to explain everything he was doing, and make recommendations that will improve the efficiency of my systems as well as my homes air quality. He taught me a good deal about how my system operates. The customer service was better than I expected. I would highly recommend Nyle and Michael and Sons. Thanks for such a great job!

Terrible. Our AC was broken and we called them to come out. After being told the standard $89 diagnostic fee we were then told it needed a new capacitor and a coil cleaning. Fine. That brought our total up to $377. All of this without the guy looking at the interior part of the unit.  All that then it still didn't work. Was then told our condenser motor was bad. That would be an additional $595. However the guy stuck a screwdriver in through the holes of the top to jump start the motor. It started and only lasted less than 24 hours. So $377 for a guy to show up to put in a capacitor and hose down the coils.  So still with no air conditioning I called a guy I knew who came over and fixed it with a brand new motor and cleaning the inside unit for under $300.  Very overpriced and bad service.

Waited for them to come never showed. Next day never showed. They lied said they were on their way. One minute later different person called said they would not be able to come. I waited 5hrs first day. DONT USE THEM THEY ARE SHADY.

I'm upset that I even have to give them one star. IF YOU ARE A WOMAN PLEASE LOOK FOR ANY OTHER COMPANY. THIS ONE IS NOT SAFE FOR YOU. I had two men come in (M&S only have one man recorded coming in) and tell me my hot water heater was 25 years old and needed to be replaced. My little lady brain looked over and saw the hot water heater was actually 10 years old by literally reading the sticker (and confirmed by AJ Michaels who I highly recommend!!!). These men tried to take advantage of me and when I asked them to leave, they were still trying to sell me a new water heater for much more than AJ Michaels. I kept trying to get these criminals out of my house but what is a girl to do when she feels unsafe in her own house? I called to complain and was blown off by every manager and customer service rep I was directed to. I asked them how they can live up to their awful online reviews and just be okay with it? He told me they were mostly fake... if you want the Donald trump of plumbing, look no further. This isn't fake news, Michael and Sons, please take note because the next move might just have to be going to the Maryland Plumbing Board ‍

Absolute rip-off. They charge 69$ to come out but that does not cover them actually doing anything.

I told the scheduling lady I wanted an electrician because the breaker was tripping when multiple appliances were running and I wanted him to check if the breaker was ok or faulty.

The electrician arrived but would not even look at the breaker till I agreed to pay another 253$ troubleshooting fee. When scheduling, they do not tell you about this. I would never call this company again. Their schedulers are really nice and you get the wrong impression that this is a company that knows what it is doing but unfortunately that is NOT the case.

Update: I spoke to the owner and he confirmed that their 69$ charge is for doing nothing. He said- If the electrician has to take out his equipment, that is an additional charge that we cannot predict in advance- in our case that was 253$. For that charge, I had to insist on him at least doing a thorough job- check the outlets in addition to the breaker and make sure everything was safe. On his own after charging 253$- he only said the breaker was fine.

The first time I called this company, I spent 69$ and 2 hours to be told that it was not his job. Either they do this on purpose or their schedulers are poorly trained and do not know that their technicians do not do anything for the dispatch fee of 69$.  

Only call them if you are in the mood to see their technician's face and shake their hand for 69$. If you are hoping to get a professional assessment or advice or to get any work done, call someone else.

He showed up during the time frame we selected. However, the toilet ended up getting clogged again a few days after and haven't heard back from the review that I left on/through google. It was $214 just for them to unclog our master bath toilet and it was more of a temporary fix apparently.

I have never encountered a company this unprofessional or disrespectful. The 1 star I gave them is considered a compliment and only because it's the only way to write a review. From the moment this man walked into my house he was disrespectful and rude. I've never encountered someone representing a company in his manner. He first began with his attitude and acted as though him doing his job was a bother and an inconvenience to him. Then because our landlord didn't answer her phone on the first attempt he came in and said that he was not going to perform the job, wouldn't be coming back and he would be considering this as a missed appointment. She answered the phone as soon as I called her. He proceeded to argue with my husband about his time being wasted. If it was up to me I would have told him to leave at that point. He then stomped around my house troubleshooting the problem. Once the problem was found he quoted an insane to replace a $6.00 piece. He was then informed by my landlord we would not be proceeding at that rate so pulls my front door open, stomped up to my bathroom to grab his tools and on the way out of the house he told my husband to fix it himself and left. I was glad because I wouldn't want anyone with such unprofessionalism to perform any job. This was my first experience with Michael & Sons and will be my last. I am going to post this review anywhere I can because that man should be fired. I would never have people like him representing my business to go inside people's homes to argue with them and then run out the front door telling the customer to fix it himself. H

Dustin is awesome.  I love this company and their staff is always fantastic!

the technician arrived promptly and declared that our furnace had a cracked heat exchanger, requiring that the furnace be replaced. He didn't red tag the furnace, which I'm told a licensed HVAC person should do if it is truly unsafe. He just turned it off at the thermostat. He did clean up the flame detector so that furnace would come on. Wanted to charge $89 for diagnostic work and $69 for precision cleaning. When the landlord asked for a better breakdown of costs, he balked. I called the home warranty company, they sent another firm out. They flame-tested the heat exchanger and examined the furnace, found NOTHING wrong with it. When I called Michael & Son to complain all I got was lip service with canned responses.

Our heat pump purchased from Michael and Sons 5 years ago and came with a 10 year warranty. Service technician came on Thursday and recharged the system because it was out of refrigerant. Saturday the unit was not working again. A different service technician arrived on time Monday and found the leak; however he didn't have a torch or recovery bottle to make the repair(standard tools of the trade). He said he would have a technician at my house between 8-10 the following morning. Nope they didn't schedule me. Scheduled another visit for 12-2 on Wednesday and the technician called me at 430 and said it was too late in the day to make my repair and he would be out 10-12 the following day. It is 1:30 and nothing. I have taken 5 days off of work and haven't accomplished anything, except a $275.10 service charge.

AVOID MICHAEL AND SONS, THEY DON'T CARE.

A few weeks ago my pipes burst. After calling around to a few plumbing companies Michael and Son's was the first to show up. The plumber was very professional and knowledgeable. He told me what the problem was and what I could have the contractor to do to prevent further problems in the future. He also told me he was a veteran so Michael and Son's gets extra stars for hiring veteran Joseph Dukes. Thanks for an awesome experience.

Spoke to a representative of the company.  Did nothing to refund the $1200 charge against my card and reminded me they are not responsible for poor work result.  Really!!!

*  *  Description of Complaint: Michael and Son services came to my home approximately 2 years ago to fix a dripping faucet on the tub upper level bathroom tub. I had recently bought my home. A Service Technician came to my home for the repair and suggested that I get the bathroom remodeled saying it was outdated. I was approved for a Michael and Son credit card. As a new homeowner I was very excited. I have 2 bathrooms, upper and lower. I bought a jet tub, shower head, sink with a vanity and a toilet for the upper level bathroom and was told that I should get the lower level bathroom done too (shower installation, sink, vanity and toilet, since I had the money on the M&S card. One of the technicians that was doing the installations had serious issues as in RUDE. DISRESPECTED AND ARGUED WITH RELATIVE WHILE TRACKING SAWDUST AND CAULKING THROUGHOUT MY HOME.(there are many other things that went/are Wrong. Upper Level-a hole was drilled in my vanity (ruined it) without asking, to place a toilet paper holder,shower head is so high that you have to stand on your toes to reach,caulking around tub is peeling off,and WHEN I USE THE TUB TO SHOWER OR BATHE OR CLEAN THE TUB,WATER THAT SUPPOSE TO GO IN THE OVERFLOW DRAIN in the tub GOES IN THE WALL AND DRIPS DOWN A VENT IN FAMILY ROOM DOWNSTAIRS WHICH HAS CAUSED A PUNGENT MILDEW ODOR THAT REEKS FROM DOWNSTAIRS TO UPSTAIRS. The ceiling has cracked. Rust and water stains are visible.I HAVE VIDEOS AND WITNESSES FOR VERIFICATION. Moving forward this is JUST TO MUCH. I AM TOTALLY BURNT OUT. It is an effort to write this complaint. M&S sent 2 Techs sense 1/19. Both stated were going to make a report to the manager because they didn't know how to fix this problem. I make monthly payments on time.I have not mentioned anyone's name because this doesn't feel good. BUT I NEED HELP NOW! I've realized the importance of reading reviews before getting major jobs done. I do not need phone calls playing tag from M&S. I need CORRECTIONS DONE NOW.
1. *  Desired Settlement: Billing Adjustment
2. Desired Outcome Description: Although I selected a billing adjustment which would be FAIR, the corrections MUST be made. I have strong concerns of mold growing in the downstairs ceiling from the upper level bathroom tub. I am reaching out to the Better Business Bureau in hopes of getting these wrongs made right. I sent an e-mail to M&S stating that I would like for the owner of M&S to contact me immediately. I make my monthly payments on time. I feel that I have paid for this job in full. Bathing is a necessity. Thank you.

This  review is broken into two parts: First the technician- Sherman was top notch, friendly and professional guy. He showed up at 5:30 pm and left at 7:00ish. Thank you Sherman for making sure our drain is now in good working order.A large part of any service is the person who is helping you. Sherman gets 5 stars for being on time, being very clean, and being a pleasure to talk to. He has a very pleasant demeanor.

Part Two- Michael and Sons- we hired them because they had a 99$ special for cleaning one drain. They said they would be here between 12-4 and called at 2:30 to say they couldn't show up until after 4. My husband left work early and it is unfortunate they were late. At least they let us know . We asked if someone could show up at 530 because we needed to pick up kids. Sherman was right on time.  The company gets 3 stars for being late with first ever service. All in all it was Sherman who made this appointment a good one.

I called for a plumbing problem with my bathroom sink. A plumber came and try to clean it with his electrical snake. He stated he could only go down to 15 feet and it was a blockage. The charge was $685.00. I had tried it before he came and could get down about four feet. He called his supervisor to have a work order for the next day for 2 other plumbers to come and correct the problem. They found the blockage in the wall about four feet away from the sink and replaced it with a new pipe. So I wondering how did the first plumber get down to 15 feet and the blockage was only four feet away. They had to cut out my wall to get to the pipe and they do not replace the sheet rock. I have to get another contractor to replace the sheet rock. The cost another $250.00. Well the total bill from Michael & Son was $2,400.00 put $250.00 from the contractor. Now I have still get it painted. Michael & Son have lost a customer for life. The sad part is I have used them for about 4-5 different cases.

I waited a couple days before writing this because I wanted to make sure I had time to let my frustration settle - I wanted to give as fair a review as I could. Apologies for the long form review, but I want to be as detailed as possible.  

tldr; I was incredibly disappointed with my experience, the company cost me multiple vacation days, and the customer service was abysmal.  

I contacted Michael & Sons to run a 220 line and GFCI box from my main breaker box to a new hot tub we had delivered. Scheduling was easy and the tech arrived on time to give an estimate. I knew it would be higher, but I also figured it was worth it for the quality work and guarantees. The estimate was $2,600. I agreed to it (though an electrician friend of mine said even with high-end time and materials, the average electrician would have cost HALF that). Again: I wanted quality.  

The tech was scheduled to show up on a Monday between 8 and 5 - it was supposed to be a 6-hour job so I figured they'd be there at least by 11 or so. I took off work to make sure I was there all day.  At noon, I hadn't heard from anyone so I texted the tech. He told me they had bumped me to send him to an appointment first thing in the morning. As a result, he arrived at 2:30. He completed 1/3 of the job and left for the day, but said they had me on the schedule for first thing Wednesday. I was annoyed, but understood.  

I took another day off work. Wednesday morning came and went. When I texted him at noon, he said that they didn't have me on the schedule. Also, that he'd been injured. So he wasn't sure when he'd be by again. I called customer service, was passed around for 20 minutes before a manager said they'd have the tech out to me that afternoon. I told her that he said he was injured, and they said he was ok to do the job.  He called me to say that he wasn't going to do it, and that he was going to have to get a doctor's note to come back to work. He said he might be able to come by Friday.  I got a confirmation saying from dispatch saying he'd be there Friday.

I took off work again. Friday morning came, I texted him again, and he told me he wasn't allowed to return to work because of his doctor's note. No one from M&S reached out besides the tech. He said he'd come over the next day - on his day off - to finish the job.  Obviously, I was pissed by this point. The company had put all the onus for communication and scheduling on a tech who was injured.

Saturday morning he arrived, not happy about working Saturday understandably, but completed the job. The work was good. The tub is running. All ended well.  

But the fact that I paid a significant amount more than I would for a local one-person shop left me feeling tremendous frustration. No one from the company ever called to check up, or to offer any kind of compensation - hey, 10% off, a free outlet - something to make up for the 2 1/2  vacation days I had to take from work.  This experience was beyond disappointing. It was frustrating. And I felt like I had received far less than I had paid for when it came down to customer experience.  

To conclude, you all missed a huge opportunity to make things right - multiple times. That's what a quality, high-end electrician does. I can't see paying more for your services anymore, because the value that comes with it simply isn't there. What a shame.

I wouldn't give them even one star but I had to in order to write the review.  So I had a few small plumbing items I needed taken care of in the house and unfortunately called Michael & Son.   When I say small plumbing needs I say that truthfully.  I needed the faucet spout on the tub changed out it was dripping water to the tub when the shower was running.  $190 later my new spout put on by Michael and son that looked similar to the one that was removed (Home Depot) was still leaking.  Now at $190 this thing should have been made of gold!  So I called them back to come and replace it with brand that actually works.  I have made 2 appointments and each time they have canceled on me.  The kitchen sink that they replaced is a Moen discontinued model that they charged me $537.  They are ripoff artists to say the least.  Overpriced and incompetent plumbers.  I will never use them again and pray that they go out of business so that don't continue to rip people.  
10/4 Have called them several times   I have spoken to Maurice and he said he would call me right back.  I am still waiting!

Hello my husband and I want to thank Hank William Skipper for fixing our electrical issue. He was very pleasant and did a thorough job.  He customer service skills were excellent and we would definitely recommend your company to others!

Sincerely, Jasper and Christine Holland

ABSOLUTELy useless scammers. They came out to fix the AC, said they would have to come back the next day to complete the work. NEVER SHOWED UP AGAIN!! Did not return calls! SCAMMERS!!!

Scheduled an appointment in their 8am-10am window for them to come out to provide a quote on a new hot water heater. The tech was a no-show. I tried calling the office after 10am, and was greeted by someone that seemed like I woke up and did not want to work. They put me on hold for 10 minutes and never came back, so I hung up. I finally received a call around 11am to say they double booked and that they'd be out soon. No word from them yet, but just received a call from someone there asking what I needed so I'm pretty confused right now where this hole experience stands, other than they will not be getting my business if this is how they treat people.

On June 9th I called Michael & Sons and scheduled an appointment to have my hot and cold faucet handles replaced. I explained to the customer service rep that I would like to replace the faucet handles in my standalone shower and tub. On June 10th   a plumber from Michael & Sons arrived at my home, out of breath and smelling awful.  The plumber took no more than four minutes to look in both my bathrooms and tell me he has to cut large holes in both of my walls and that it would be my responsibility to get my walls repaired after the job is finished. I ask why he would have to destroy my walls to replace the faucet handles, he responded that it was standard for Michael & Sons and that is how the job would be done. I was so upset, after all I called to get faucet handles replaced not to pick up another issue of finding someone to then repair my walls. My problem was if this is truly was a company standard then why wasn't I told that when I made the appointment? As a consumer, if this was a Michael & Sons standard, then my right to make an informed decision was taken away from me by that information not being disclosed while I was setting up the appointment. I paid your plumber $69 for exactly four minutes of his time. This was not right and shame on you Michael & Sons for taking advantage of people during this pandemic. I called the office while the plumber was still at my home and got the run around and a promise of a return call from the plumber manager, of course that call never happened. My advice to future customers is to shop around and try to find a company that is more consumer friendly during this pandemic. Unlike that average person working or who has lost their job during this pandemic, Michael & Sons has not lost anything, if anything, with everyone being home for months, business has boomed for this company, there should be no need to take advantage of consumers. I believe right now everyone has to be on the lookout for price gouging and shady business practices.  Shame on you Michael & Sons.

For 1. Completely overpriced. 85 for the visit & 135 to re-light the pilot light lol.

The guy started to look at the furnace & than noticed the pilot light was out. He then requested matches & proceeded to light the pilot light. Later during the cashing out period. He then stated that lighting the pilot light was an additional price. He never once stated that prior to acting on the light. We weren't given an assessment about the rest of the furnace. We were told Yea it's old, it will need to be replaced sooner than later the receipt states full assessment & to test for consistency which neither happened.

2. 50 mins late. 2pm-4pm was the window. Guy arrived at 4:50 pm. No apology or acknowledgment of being late

Not happy with how the service went. Definitely will not be calling or referring them. & to be honest I would like a 135 dollar refund.

Overall experience was bad.

I explained my a/c was not cooling efficiently and a tech. came to diagnose my a/c at the new house.

 I shadowed him around as he tried to diagnose the system. Guy said, my ac was overcharged and I had a pound of extra gas in the system. However, the discrepancy is that in order to know how much extra gas is in the system ,it was to be measured on a scale. One would have to get an empty canister, weight dry weight, add the extra gas and remeasure the canister - this is the only way to weight how much extra fluid was in the system.

He did not do that. He hooked up a canister to my A/c and than let it bleed - for a few seconds might I add. Then he let the gas bleed into the atmosphere for a few more seconds and told me that was a pound - which just isn't true. As he did not weigh before and after.

I contested and he told me ok, I'll waive the extra $150 fee for fixing the over charged a/c. And charged the diagnostic fee. My a/c still behaves the same way and is still not cooling efficiently. My a/c was never overcharged to begin with, now I am sure it is undercharged because he bled some of the gas out.

Joseph came out to repair a broken drain pipe this afternoon. Can't say enough about how great he was to work with. He was thorough in diagnosing the problem, explained everything to me before doing the work, did all of the repairs necessary and kept the work site clean. All that with a great attitude and friendly manner. Will definitely use Michale and Son and Joseph in the future.

After several phone calls over the past month, I was able to get a refund for the part I thought was replaced without need. I appreciate that Michael & Son has a team that reviews posts online and follows up with them. Thank you for making things right!

I wanted to update this company from my last review.  Even though I have has some bad services, there have been a number of really good ones.  I only think it is fair to say that lately they have been pretty good and fair with pricing.

We had a gas line emergency in the line leading to our stove; we woke up to an intense smell of gas throughout our entire downstairs. We had just had the gas flex line repaired last week by a family member (HVAC certified), but we stilled smelled gas afterward after a friend moved our stove from the wall to get a stick or something that was wedged under it during the repair.  We had our family member re-test the line and found out that the break was in the wall gas line instead of the connection or the flex hose.  He turned off the gas to the stove, but we still smelled it afterward.  We called Michael and Son's on a Monday before 8:00 in the morning and explained our problem.  The customer service rep was professional and thorough answering all of our questions.  We were told that it would cost $59 for a tech to come out and test the line to find the gas leak and then that would roll over into the cost of the job.  We were scheduled for the tech to arrive between 2-4 p.m., but he called and said he could come earlier.  He arrived around 12:15 and was pleasant and friendly.  He explained what he was going to do and got to work.  He found the source of the leak which was exactly where we suspected and he called my husband to speak with him since he was the point of contact for the technical stuff.  He told him the cost of the job and that it would probably take him about an hour to complete the work.  Well, he was done in about 20 minutes!  He told me to leave the window open to get the gas residue out of the house and he even tested all of the burners and gave me recommendations on getting our center burner unclogged (he didn't do any HVAC work so he couldn't fix that for us). When it came time to pay I couldn't pull up the coupon that I had on my phone and he was cool enough to give me the discount anyway.  All in all the experience was professional and pleasant.  The only thing I was a little upset about was the $500 cost, but since it was a gas emergency I'm not too upset & I believe that they charge by the job which is a pre-set price.  The experience was great enough for us to use them again!

They charge a $69 fee to come out and provide an estimate. Then you can't get ahold of anyone to schedule the actual service. I tried email and phone multiple times each. It's a scam.

I notified the BBB. The company is supposed to have reimbursed the money, but they haven't. I have emailed Maurice multiple times without a response.

I feel robbed and taken advantage of.

I was charged almost twice what my service should cost for a basic repair. The problem is that as you have an inch of water in your basement even if you know you are being ripped off it's hard to not just move forward. That's why you hope to deal with honest people that quote you an honest price. That's actually on their website but when I called them on it, their manager tried to liken their work to a doctor's office and then when I told him that was an insane comparison he went on to tell me but we have to come to your house. Actually, all plumbers have to do that so everyone's prices reflect needing to come come to a customer's house.

The bottom line is a repair that should have cost about $350 TO $425 and if you google has a top end of 533, they charge 60% above that PLUS the cost for the emergency call. In other words, according to their management since they charge the emergency price they actually charge that normally.

When you are in a vulnerable position where you need something fixed, people can take advantage of you. This company did, I complained and the manager who finally called me back ultimately hung up on me when his silly explanations were not accepted.

DO NOT USE THIS COMPANY. THEY WILL RIP YOU OFF AND CONTRARY TO THEIR WEBSITE THEY ARE NOT JUST EXPENSIVE BUT DO NOT OFFER ANYTHING RESEMBLING A FAIR PRICE.

I recently had a water-main pipe burst at my residence. Micheal and Sons was the third estimate I received for the job. After meeting with Curtis, I was certain that this was the company for the job. He answered all my questions and listened to my concerns. Five stars across the board!! Excellent customer service!!!!

I am disgusted by Michael & Son's poor service as well as inattentiveness to resolving our concern.  We scheduled an appointment for last Saturday with a morning time window.  I was called in the morning stating that they were short-staffed and the plumber may not be out until the early afternoon.  We complied and waited inside all day long on a very nice Saturday.  Around 4:30pm I received a call stating that no one would be showing up and I could call back on Monday to reschedule if I wanted.  No apology, no remorse whatsoever.  I then called on Tuesday to see if I could speak with a manager.  At this point I did not feel I should have to pay for a simple service (slow kitchen drain) due to them having completely missed an appointment and the inconvenience of waiting for them all day.  I was transferred to a manager in their Virginia Beach office that stated he would call the Maryland office and get right back with me later that afternoon.  No one ever called me back as promised.  I then called again today (Friday) and spoke with Rob who stated he was the manager for the Maryland office.  Rob showed no remorse for the situation and even argued with me about my disappointment in their lack of willingness to make it right.  I requested them to come out and clear my drain at no cost which after all the failures on their part, does not seem like an unreasonable request.  He barked at me stating how they're not in the business of giving away free services and also gave me a whole song and dance about how if he didn't like his steak at a restaurant he wouldn't expect it for free.  Not sure how any of this is relevant.  It's a shame that in this day and age, a supposedly reputable company would be so disrespectful and unwilling to make right several serious errors on their part.  Plumbers are a dime a dozen and I'd recommend anyone else you can find over Michael & Son.  I am sure Mr. Mansour would be rolling in his grave if he knew how the company he founded is treating customers.

I have called Michael & Son a couple of times now for plumbing or HVAC help and both experiences were superlative. All the staff I've met or spoken with have been friendly, knowledgeable, and professional. I wouldn't hesitate to call them again or to recommend them to anyone i know. Just a great organization.

RIP off - my wife in a senior community had our water heater replaced. She wanted to take care of it while I was at work.  $2,200 is what they charged, when I questioned this charge which is $1200 more than my neighbors - I was told by a person who says he sets the price that this was right.  BS . There was nothing in this closet except the water heater (50 gallon)  - the job could not be easier. You do not have to get an estimate $2,200 is there good price.  Do not let them give you that sales pitch that their estimate goes into their price  -  most companies count on you falling for this.  GO TO A OTHER COMPANY - hey Len the plumber might be be more honest.

DO NOT HIRE THEM!! The tech was more than two hours late after the END of the window they provided us. We were quoted 10-12, and he showed up at 2:30 -- after we had to call 4 times to find out what was going on. They made nothing but excuses and refused to do anything to remedy the situation. The tech didn't apologize -- he said he was on an important business call that ran over, and that was why he was late. Super unprofessional

Very nice man. He came in the house to cap two small pipes. He charged $335 and was there less than 10 minutes.

'CRAZY!

Highly NOT recommending! We have requested for a consult. The person came out and took about an hour to just take a look at our HVAC. They wanted to charge us 600$+ for just looking at our HVAC. This is the price without any actual service done. 600$ per hour for just a consult? We had to negotiate down to 200$+. Again, no service was done. The negotiated 200$+ was only for a consult. We even called and made sure that the person that came didn't try to pull anything funny on us. Nope! This place reassured us that IT IS their price. We paid since it is our fault for not confirming the price before letting that person into our house. It might be cheaper to get a neurosurgeon to take a look at our HVAC and get the same result as these guys. Such a scam.

We had a small amount of water leaking out of the condensate line of our air handler. Called Michael & Son and they offered us an appointment as soon as the next day. Someone came to home right on time and fixed the leak within 10 minutes. Offered us some additional cleaning services for our 18 year old system that we declined and we were only changed $89 for the whole visit. He was not pushy and didn't try to tell us that the whole system needed immediate replacement (we know its old, but its still working)! Really appreciated the level of professionalism from this business. Would definitely use again for any HVAC issues that arise!

This company writes their own reviews. They practice over pricing...lie about your service problem and sells service warrantys that do not cover up to 90 percent of items they tell you it does when you purchase. You don't find that out until you try to use it.
Run from this company...

DO NOT HIRE THIS COMPANY IF YOU LIVE IN BALTIMORE COUNTY: I hired this company to run a simple line from upstairs to the basement. The technician came into my house and proceeded to leave 19 holes in my ceiling and my walls. He put holes in walls that didn't even lead to where the wire would go in the basement and rooms no one uses. As he left he said I would be contacted by someone else to finish the job. After not hearing from anyone for 3 weeks I called them. They told me that they would send out the technician to finish the job. I requested a new technician because this one put 19 holes in my walls, they said they would send out a more experienced technician. The same technician came to my house extremely angry and rude as he told me they do not fix the walls after they put holes in them, a fact he neglected to tell me before he started the job. I called and spoke to the manager who explained that they do this type of work in other locations, just not in Baltimore. I explained this was not disclosed before they started the work and she said yes that was unfortunate but nothing they can do. I spent $3600 and it will cost $1600 or more to fix the walls. I'm not sure why this technician needed to make 19 holes to run a simple wire, but he obviously was not skilled in the type of work they sent him to do in my home. To be told they would send out a more experienced technician was an insult. Why didn't I warrant the more experienced technician the first time out, instead of the butcher they sent, is it because I live in Baltimore County? I cannot answer this question, but if you are wonder what company puts holes in a wall and does not take responsibility for the damage they inflict, apparently Michael and Sons Services does!!!

I was told the fee for a technician to come out to my house was $70 and it would be waived if I had work done. This was misleading. When the tech showed up, he said the fee to diagnosis (not fix) the problem would be $200 before any work was done. True, I was not charged $70. Rather, I was charged $200 merely for an evaluation of the problem. So the scheduling  person's comment about a $70 fee was a bogus lure because the real fee was $200.  $70 gets you nothing.

I called customer service to set up free estimate HVAC replacement on a rental property. First agent was nice and helpful. Set up an appointment for me following day. Asked for a back up phone number, my tenants which I couldn't provide that moment since I was calling from my mobile phone. Agent instructed me to call back with the info which I did, spoke to a different agent named Tatiana. She told me I need to give a card number since it's company's policy dealing with a tenant when I was going to provide her a back up phone number with my tenants permission as instructed by first agent. I stated I am responsible for transaction as a landlord. it didn't make sense to me. I refused to give a card number and she said I have to cancel your appointment . I called later out of curiosity , a different agent told me as documented by Tatiana appointment was cancelled  due to conflict of schedule. Per my request agent rescheduled it back without asking for a credit card number. I cancelled it same day after contemplating dealing with custOmer agent Tatiana was a red flag for me. Granted the 2 other agents were nice. First impression wasn't good @ all and for me long lasting. I called different companies and set up appointments for same service not one asked for a credit card number. I opted and chose a smaller business HVAC company to do the job. I later read business bureau complaints of MS and my neighbors complaint  wasn't even one of them.

I was in a bind when we woke to no heat. With a blizzard on the way and a 17 month old we were nervous. I called a few places but no one called back or couldn't come out until after the storm except Michael and Sons. Our electrician Todd Krems was on time, helpful and nice. He wore gloves and booties while in my house to assure he didn't stand anything in. Bonus points in my book. He fixed our issue immediately and gave us advice. We will absolutely use Michael and Sons again.

Years ago in 2014, Michael and Sons installed a surge protector on our air conditioning unit.  This year, we had another company come and do our annual check up and they told us that we have a surge protector that was recalled years ago.  Well, Michael and Sons never told us about the recall and when we called, they blew us off, never returned the three calls and my husband finally found a General Manager who told us that he could remove it if we paid $89 for another checkup.  It is our understanding that the recall on the surge protector is because it could explode.  Michael and Sons work daily with electricity so they should understand the concern and danger.  Michael and Sons annual checkup is not nearly as in-depth as the one received from H.R.Furr.  You have been warned, find a more reliable company.

No show for appointment, eventually they called saying they would be late, but didn't even say a time. Ended up just cancelling.

Updating my original review.

The work they did on the day of installation was great. But about a week later, the patch in the driveway from where they'd dug down to fix the line started sinking.

I had to make15 phone calls over two weeks (I know that's the number because I wrote down when I called and who I spoke with each call) to get a crew to come out and fix it. I called every single day, and each day was told they'd call me back within 24hrs to schedule the crew. In two weeks, I had zero returned calls.

THEN, we realized they missed that our kitchen had a separate drainage system that comes down through the garage and that it needed to be attached to the new sewer line. The kitchen sink/dishwasher backed up, and still another crew had to come out and attach our kitchen plumbing to the new drain line.

Can't recommend them.

Was surprised with a $70 charge to have a man walk down to my basement and listen for 30 seconds to what I had already told the woman who scheduled him to come out, and then wait 5 minutes for him to ring me up on his iPad after I told him the quote was too high to consider. I suspect they make their money on these inspection visits as opposed to any real plumbing since the estimate he gave me was so much higher than the others I was quoted.

We used Michael and Sons to install a number of things, hot water heater, electric box, wall heater/ac.  Spent close to $20,000.   We have had issues since day 1 with our hot water heater.

We now are on month 7 of continuous problems.   I have met with techs at least 2x a month in those 7 months.  We have lost hot water, heat 3x (we have baseboard heating), and still no resolution.  I was told I would hear from the installation manager, Derek, on this past Monday with a resolution- I have not heard from him.   Each time they come out it is another reason why things are happening.  We are beyond frustrated with the lack of response.

Update 3/7-  emailed the email below, whom I actually talked to two weeks before but he never got back to me.  Was told today I would hear from someone, still no call.

Overpriced and deceptive!
We were told when making the appointment they would not quote an hourly rate (red flag), the plumber would give us a price when he looked at it, and if we chose not to have him do the work there would be no charge. His estimate was $1,050 which we declined, knowing how high that was. He then said there would be $89 service call. When we protested, he just said ok. Hmmm... we contacted First Choice Plumbing who did the work, plus additional work that  Michael's did not quote on, for less than $500.

I needed a new HVAC system and bought a top of the line system, with accompanying warranty from Michael & Son.  Nearly every year the system breaks down and needs a new control panel.  At the moment, I have no A/C, and the earliest emergency appointment Michael & Son is offering is 10 days from now.  I would NEVER purchase a system from Michael & Son ever again.  It's the worst purchase I've ever made.

Horrible experience. I contacted Michael and Son to come out for my annual check on my HVAC system.  Never had any issues with my unit.  The unit is older and I know I will need to update soon.  When the tech was done he told me we had to immediately turn the system off because of a cracked gas valve.  He freaked me out telling me the house will blow up if not fixed immediately.  The cost to do this was over $2K.  I would just update and a get a new unit for 2K more before doing that.  The whole thing felt sleazy to me.  I called in a second opinion and they called BS.  I was told my system was fine.  The only truth they did tell me was my coolant was low and I will need that. Never again will I use or recommend this company!!!

Update to my review.  Now the Operations manager keeps emailing me and harassing me for my comments. I'm not responding anymore to him.

We have an Annual HVAC maintenance contract. Bawi is the the representative that provides the included 2x annual inspection and maintenance call. He is on time, leaves my home as clean as he found it and most importantly has my equipment in tip top shape. He is a top flight HVAC     Service Representative.

DO NOT USE MICHAEL & SON; unless you're desperate!!
I called Michael & Son to come out to the house to give an estimate to fix a very small leak in my foundation around the water pipes, which only happens when it rained heavily.  They charged me $69 for the estimate- which came back at $1800.  
When the cigarette-reeked condescending workers arrived to do the work, they looked at it an said ...there's no way I'm doing this for $1800; this is more like $3600-$4200....  I sent them away.  
I then called the Michael & Son office to speak with someone about the fact that I paid $69 for an estimate that was not honored by their own company and to state that I demand a refund of my $69.  They said that a manager would call me back.  No phone call!  Never again.  Untrustworthy. Condescending. Dismissive.

Not only on late few visits did they put attic insulation into my heating system that blew throughout the house that didn't irritate me as much as a fact that they broke the access panel to my attic close it didn't say anything I just happened to look up there and see the break

Update to the issue we had with flooding on the main floor from the plumber not shutting the master water valve conpletely off.  It took 2 days before Michael and sons came to resolve the flooding in the house,  luckily I knew someone with a wet Vacuum because I had to get the water off the floor way from the outlets.  Below are fans Michael and sons brought in.  Then they had the insurance guy come in and said they weren't going to do anything with the floors because some of the tiles had previously been damagaed

My technician was Alex B. He was one of the best contractors i have ever had the pleasure of meeting.  He diagnosed the issue with our furnace immediately and finished the repair quickly. He went above and beyond to fix our problem, even fixing other issues he didn't have to fix.  Any question I had he took the time to answer so I could better understand the problem.  He was very professional and personable. If I ever have furnace issues I will definitely request him.

Did not complete an electrical job. Charged me for the whole job and then was going to charge me additional hundreds of dollars to come back and do the work that was going to be included in the original quote. Spoke with a manager who said he didn't see this in the quote, when I said again this is what I was told he just replied I don't see it. Would NOT recommend them.

My Dad needed a simple toilet replacement, since he was upgrading his toilet to a new chair-height model.  We didn't have much time to shop around, so Dad told me to just hire Michael & Sons.  When I called them, they wouldn't give any sort of estimate over the phone - not even a ballpark range, but they warned that if they came out to the house and then we declined their on-the-spot estimate, they would charge a $69.00 fee!  This was a big red flag, but since we were short on time, we hired them anyway.  On the day of our appointment, our technician (not a licensed plumber) was extremely late!  He didn't arrive until 2 1/2 hours after the end of our appointment window.  When he finally arrived, he showed me a list of fixed prices in his phone that he was required to charge for each type of service!  To be clear, Michael & Sons has a fixed price for replacing an owner-supplied toilet that all their technicians are required to charge, so there was absolutely no excuse for them refusing to disclose that to me over the phone when I asked!  And by the way, their prices are nearly double the going rate, which is why they don't want to tell you any pricing over the phone.  They want to get the technician out to your house before you find out how much of a ripoff they are, so they can at least try to stick you with a $69.00 fee when you turn down their outrageous prices!

Fantastic service same day service . Michael & Son promptly troubleshooted my AC unit and provided quick install of a new water heater. Very satisfied with the service and quick response to my needs.

They are horrendously expensive. I got a quote for some electrical work at $4500. Called another company and they told me $902!!! Hell of a difference.

I had to ask Maurice Noori to stop responding to me and contacting me with messages telling me they would fix my sidewalk for an additional cost. I also had to contact City Council in my district regarding my experience. An investigation was initiated by the Baltimore City Office of Demolition and Construction. Michael & Son did not obtain all of the proper permits necessary for the project. This speaks to their lack of professionalism.

They're are now required by the City to remediate the damage. Their blatant obstinance regarding this matter is troubling. It's a shame local government needs to get involved to make a company do what they should have done in the first place.

We called Michael & Son Services to have them come out and repair a leaky water main. They said they would come out and fix the pipe and come by the following day without a service charge. We would of course need to pay for the repair. We agreed - however, they didn't even send a technician out. We found out when we called them hours later when that they wouldn't do the work because the hole was already dug - a fact we explained to them several times when we made the appointment and that they led us to believe wouldn't be a problem.

We took time off work to be here for this appointment, and we still have water spilling into our yard. It's a waste of water, and it's impacting our water bill. We could've had a different company come out and fix it by now if they had just been up front with us from the start.  

This company left a disabled veteran out to dry, committed to work they couldn't actually do, then bailed on it without communicating properly or even showing up for the work. This cost me hundreds of dollars personally in both time and water, and now we are stuck scrambling to find someone who can come by at almost 5pm on a weeknight. This company is beyond unprofessional and they do not care about you or your home. Go do business literally with anyone else you can find in your area.

No show for appointment time 3:30-6 to troubleshoot no running water in the house from the well.  Dispatch called at 5pm for a courtesy call to notify me the tech was running late however didn't know new estimated time of arrival and assured me tech was still coming out to house and was not going to cancel appt. Around 6: 30 I called and spoke with Dispatch asking about arrival time. Dispatch placed me on hold while attempting to get in touch with the tech and manager without success, and said she would call be back after getting in touch with someone for a status update.  Dispatch called back within 15 minutes to let me know appointment had been cancelled and someone was suppose to call me to let me know.  Still no running water.

I called this company to replace the drain under my bathroom sink and maybe unclog the pipe. He gave me a price of $357 for drain clearing and another $320 for replacing the P trap under the sink. I told him to leave and I'm not paying him the $69 for showing up to give me a ridiculously high price for an hour of work and $15 in materials. He said See you in court and as he was leaving he said You can put that $69 toward your retirement in a nasty tone. This is unacceptable!!  There are plenty of good plumbers out there that won't rip you off. I wouldn't use this company for anything and neither should you.

Hey Maurice, still waiting for your call. I ORDERED AND INSTALLED TGE PROPER FUSE MYSELF. You know the one your tech blew up

Craig Schamburg

Be nice if you would call man to man instead of hiding behind email. You have yet to address the incompetent tech and the $439 he ripped me off for.

Installed a new gas hot water heater and vented it into the existing venting system which did not meet code so it didn't pass the inspection and left me with the problem to finish up the job. I would not recommend.

Avoid this company at all costs. You'll save yourself headaches, time, and money. Our heat pump was broken (no a/c)  so we called Michael & Sons.  The tech they sent out began by trashing his own company. He said that Frederick County where we live was dead to them. How nice, right? During our get acquainted chat he also said Michael & Sons was expensive. That sure turned out to be true.

Right away, he then shoved his tablet in my face where I was asked to sign a multipage form full of legalese--and this was just for their $89 diagnostic fee. Like a boob I did.

This nightmare of a tech then misdiagnosed our issue (as I later found out). When I called Michael & Sons to tell them about this wonderful experience, they said they would send out their best tech the next day. This new guy was even worse because he wound up costing us $400, and of course, didn't fix our heat pump. In fact, he apparently burned out our transformer. (It was working fine before he came.)  He left by saying Michael & Sons doesn't service equipment that they didn't install. How crazy is that? Of course, Michael & Sons would accept no responsibility for the burned-out transformer. The next day I called Metro Services HVAC in Silver Spring. As I'll detail in a different review they were as fantastic as Michael & Sons was horrible. I have no connection to either company, so please believe me when I say Michael & Sons is your worst nightmare, whereas Metro provided the service you pray you will get when you call a contractor.

They r horrible how they pay their Hvac workers slave wages from Jim Crow Era of a by gone Era. They get paid less than kids working @ McDonald's
30 hvac tech out of baltimore region quit in the last 2 months

Based on the feedback, the company has now improved greatly. I am taking this from a negative 5 to positive 3. There are still improvements to be made in terms of scheduling, but it is nice to see the company improve the services quickly. Previously, they may schedule an appointment one day and never show up for work. Now, they manage to call you to update if they are running late or if the appointment needs to be rescheduled. You do not need to call them multiple times anymore after the appointment time to check the status of your appointment. Hopefully, they will continue to improve their services.

These guys did a great job explaining the procedures for the services, very professional,friendly, and respectful with our property and 4 cats. They also made sure everything was cleaned up and ready to go. Will continue to use their services!

My technician Nyle came on time and was very professional. After my fan died in my second zone he was able to replace it at no cost under my service contract. Saved me $600+ so its definitely worth signing up for.

Moved into a new house and my electric was off.

The tech came out and resolved the matter in 10 minutes

We called to have furnace repaired, and the person they sent did not seem to have a clue about what to do.  He told us to get a new furnace.  We called another company and they came out and fixed the minor problem in about 30 minutes.  I cannot believe that this company would sent out such an unqualified person.  I would not recommend this company.

I had read mixed reviews about Michael & Son but I had a coupon so I tried them anyway. I called on Monday and got an appointment for Tuesday morning. There is a $29 dispatch fee whether you get work done or not. I was given a time frame of 8-12. The plumber called around 8 to tell me he would be there in 45 minutes. When he arrived, not only did he wear boot covers, he brought his own Michael & Son doormat to place outside of the door to stand on while he put the boot covers on. I love this!

The plumber was very knowledgeable and he offered additional home maintenance suggestions without being pushy or overbearing. He fixed my leaky pipe very quickly and the price wasn't too painful ($219 total for parts, labor and dispatch fee). Someone from the company called shortly after the plumber left to make sure that I was satisfied. I would use them again.

I have had the worst experience with your Michael and Son today.  I called in a request and was given a time frame of 10-2.  I had to call them back at 1:30 as I did not get a call from a Technician.  I was told that I was next and the technician would call me to let me know when he was on his way. I called again at 6:18 pm and was told that the technician was still in Potomac  Md.  I am human and I realize that schedules may need to be pushed back or altered however, It is totally unacceptable that no one from your company called, texted or  emailed me to let me know that the technician would be late or not come at all.  To make sure that I would be able to be home and the technician would have peace I took my son to the babysitters house. I now have to pay the babysitter overtime because your company has poor business practice of setting times and not honoring them.  You all have lost me as a customer.    With your future customers I pray that you train your technicians better.  Part of customer service is communication.   Today You All FAILED.

My BBB

Menu

Find local businesses

Info

 

Account

 

Reviews 1

 

Subscriptions

 

Log Out

My Reviews

1 TOTAL REVIEWS

Below are the Customer Review(s) you submitted through bbb.org. BBB will post your Customer Review(s) for 36 months from date posted. Within this time you may add any additional comments, if you have any, to your Customer Review(s). You may also retract your Customer Review(s) if any of them no longer apply to your experience with the business.

Any questions about Customer Reviews can be directed to BBB at dc.bbb.org/get-to-know-u….

Posted: 5/18/2022 12:00:00 AM about Michael & Son Services Inc

We purchased a $20000 AC/Heat pump system 2 years ago. They've been out atleast 4 times already because the system can't keep up. This year(thursday 5-12-22) the system completely stopped working. Still under warranty, I placed an emergency call, as I have young kids and pets and need this fixed. We've been getting the run around for 4 days now with 90° temps on the way. They have the part but won't install it until next monday(5 days away) Absolutely HORRIBLE customer service. If you don't have to do business with them.....DON'T. I WILL NEVER purchase anther product or service from them. Using this company was a huge mistake.

I will tell everyone I know to never call Michael and Sons. I called because the toilet wouldn't flush. They came out and snaked it for $165 and left. It worked for maybe three flushes before it wouldn't flush. Clearly something was still clogged. I called back the next day and someone else came out and offered to snake it again but would charge me again. They told me I needed a new toilet and that it would be about $900. I knew that was ridiculous so I told them I wanted them to leave it alone and I called someone else. They came out and snaked it and was able to find what was clogging it. It took about 5 mins and they charged me half the price of michael and sons snaking price. What a scam. I will make sure to always tell people to never trust this terrible company. I mean I get it's commission based but really? Never again.

horrible. poor work.  terrible attitudes except fo rthe phone service!

The administration here in Baltimore City sucks! It took them more than a month to return about $1500 because they double charged me. This was after the technician spent 30 mins on the phone (the estimate fee of $69 need to be deducted from the final cost of service) and I visited the company to make sure I wouldn't be double charge the same day. They didn't even apologize instead the administration made excuses for the incompetence. This company is not worth the hassle!

I made an appointment for an HVAC tech to diagnose a problem with our A/C system with an arrival time between 12 and 2pm. 2pm came with no text, call or notification of lateness. I called customer service and was put on an excessively long hold twice. When I finally got someone on the line to tell me that my technician was running late, I asked them what time they'd arrive. They said 3pm, which came and went with - again - no call or text to notify me.

I won't reschedule. I understand things are a bit crazy in the world right now and I would have been  100% understanding if they were late. But they need to INFORM the customer if that's going to happen. And there was no followup either - no effort to find out if they showed up or if I wanted to reschedule with a discount. This is a breakdown of customer service in the worst way.

I reached out to this company despite recent negative reviews and because my neighbors have used them. I had a flooding under my kitchen sink that leaked down to the lower level into the laundry room. Not a drip, but pouring water. I requested someone come and out and find the reason this was happening.
They sent a contractor out who was very nice but past his time in this business. He initially was going to charge me $350 to replace the faucet. Well because we knew the faucet may need to be replaced, we had already bought one and asked if he could install that one to cut the cost. He did but the water was still pouring out of the line.  This is the reason we had the main water line turned off. I had told him before that even when my husband turned the water off under the sink, water still was pouring out when my washing machine was running.. I ASKED HIM REPEATEDLY  was there anything else that could be the problem, he said no the part on the new faucet was faulty just like the same part on my old faucet (mind you that we had for 5 years) . He insisted that the one he had in his truck was much better,  my husband asked what if the water still leaks after you install it? He said I will not charge you. Well low and behold he installed the one he had and the water was no longer leaking. I AGAIN asked him was that the only thing wrong, was he sure? I took him to my main water line and showed him the pressure gauge which is currently reading at 150+psi. He told me that was normal because I have sprinklers inside my home. I said that doesn't seem right-but hey I'm no plumber.  Then, me and my husband both complained that the water faucet was not stable to the sink. It moved everytime you tried to turn on the faucet. He insisted that it was my sink, but he said you have a lifetime warranty you can always call the company to send someone out.  Seemingly everything was working and being tired because he arrived at 4:50pm and was leaving at about 8:45pm, we relented and resorted to paying the bill. He charged $325 for the removal of old faucet/installation of mine then removal...then $655 of the new faucet w/lifetime warranty...$980!!  I called the company the next day to complain about what I felt was an overcharge and requested a detailed bill for my insurance company showing labor, materials etc. I also asked for a DIFFERENT  tech to come out and  resolve the loose faucet. New plumber arrived and IMMEDIATELY  noticed that when he tried to turn the water off under the sink to fix the faucet that water was still leaking. Our shut off valves had failed, not only that, my garbage disposal was also leaking as well. I then asked him about the psi reading on my water pressure gauge and he agreed it seemed high ( by this time, I had asked my neighbors what their reading was and they were at least 30 psi less than mine. He said he would check using his meter on the outside faucet but when he tried the water was coming out so forceful it wouldn't register. He was on a warranty call for the faucet so I did not authorize him to do any work until I could talk to someone about adjusting the price that I was previously charged the day before. I called customer service while he was there and was told to have him call the office to explain the issue. He called and I heard someone say he had to call someone else because they were not authorized to give refunds he called the manager Rashid , who refused to refund at that time. So he told me to call after the weekend.  I have been calling ever since and was told he would call me back but to my knowledge he has not tried to return my call. This company has customer service reps who are used to block anyone seeking to resolve financial transactions.  Im not trying to get a full refund, but I believe the $655 should be refunded because Shaw, the first plumber, did not full do his job and just sold me a faucet that it took him almost four hours to install. He didn't fuly assess the issue or check for any other problems . My two stars are for the plumber who came to tighten the faucet and the water mitigation techs who came out. Trust I will be reporting this incident to BBB and disputing the charge on my credit card.

Too many departments and silos.  Had water heaters installed and start leaking day 1, things installed incorrectly and after multiple follow ups.. still trying to recover.

Received a call from your company in VA several hours later after explaining the poor service I received.  The lady explained that they seemed to be busy that day and Corey could've been overwhelmed, but then followed up with how unacceptable that still was.  She asked if I would allow them to send someone else.  At first, I wanted nothing to deal with Michael and Sons, but the lady seemed to want to rectify the situation and so I agreed until I was told the next available appt. wouldn't be until mid June.  This aapt. would be twice as long than my initial appt., so at that point I politely declined.  I thought it would be days not weeks.
Although the person I spoke to was polite this time,  I felt as though Michael and Sons wasn't making it a priority to rectify their mistake even though I explained the time sensitive nature I needed the estimate.

Overpriced and did not see the job through to completion.

I called Michael & Son because of a burst pipe and water damage in my basement.   They said they would take care of the job.  Here's what happened:

Two guys (very professional and courteous) came over, tore out the carpet padding and baseboards, set up a big dehumidifier and fans, did mold and mildew treatment, and left.  This was only in a 6ft by 8 ft area.

They came back a day early and picked up the equipment.  --  $2,200.  I should have went to an equipment rental place and done it myself.  Lesson learned.  The basement still smells like mildew.

When I called back about scheduling to get the carpet padding and baseboards installed, and to get the drywall fixed, they said that I was not in the service area for those jobs.  I live in the middle of Baltimore.  If they can send techs out to do the first 1/3rd of a job, why can't they send out people to see it through to the end?

So, my basement is in disarray -- carpet has no pad, baseboards are gone, furniture out of place, holes in drywall, and it still smells.  They will not send anyone out to finish it.  So, for about an hour and a half of labor and an incomplete job -- $2,200.

Use someone else.

Don't waste your time. They won't waste theirs to get the $70 service fee. Didn't even look at anything just told me it needed to be replaced. Five minutes with youtube and a garden hose and I fixed the problem. It was dirty ... not broken.

I have to give this company one star out of five. We called the company because our air conditioning system did not start this spring. The technician arrived timely, however upon his initial inspection of the unit, he immediately saw dollar signs and began to comment that the unit is older and that we should not waste money fixing it. After his inspection he stated that the electronic board needed to be replaced and two pounds of expensive Freon. The cost of repairs was provided at over $1,200.00 and possibly higher if that fix did not completely got the unit to work. We were also provided with estimates for new heat pump units that they sell, ranging from around $7,000 to around $15,000 some including almost $1,000 thermostat controls in addition to the cost of the heat pump units. Their warranty also required that customers have the same company return annually for an inspection for a specific price, essentially monopolizing the home service for the life of the unit. We called another company, environmental systems associates. This other company technician quickly reset the electronic board and the unit worked just fine. He said a part may need replacement in the future which is causing the board to trigger but that unless the problem reoccurs during use, for now we do not need to spend the money to replace it. In addition, the technician cleaned the outside of the unit with special chemicals and water pressure, something that Michael and Son did not do. Based on my personal experience, I would never consider Michael and Son again and do not recommend them for servicing your heat pump unit.

I would give 0 stars if it were an option. Horrible scheduling process. We waited all day for an appointment that they told us would be first. It wasn't until 3:45 when they called to say the tech working the area couldn't take a call for gas services. They didn't know that the day before? Or when we waited all day for nothing?

UPDATE 8/2
I talked to a supervisor, Mr Hammock, yesterday. He checked out my pictures and got a technician out next day. The tech arrived early in the morning and got the fan cleaned out. He did a check of the unit to make sure nothing else was wrong. Im happy with the service I received after getting in touch with a supervisor. He called to make sure I was happy with the service before the tech left.

got sold the Gold care program. You're supposed to get priority care with it. You do not. It will still take at least a week for them to come out.

Had a tech come to my house last Friday because there is very low air flow coming from my ducts.  Tech came out and said the problem was an overrated filter. He removed the filter and told me to let the system run without it. I asked if it could be the blower. He told me no. It's fine. So the problem did not resolve. I opened my unit up and there is something stuck the blower. This means the tech did not even bother to check it. I was told a supervisor would call me back same day. They have not. I called again today and was told it would take 24 hours for a supervisor to call. It's been 24 hours and still no call. They will not send another tech out for another week. It seems like they WANT your equipment to break so they can charge more.

I'm upset I paid all this money for a service plan that is useless!

I was extremely pleased with BJ Leak and Josh Togovsky. BJ came out Friday night to troubleshoot my wi-go thermostat. He walked into my home while I was dealing with a daughter with a flat tire. He waited patiently and after I told him my dilemma, he was friendly and kind and gave me some ideas to help my daughter out. He proceeded to find that my wi-fi thermostat was defective. He made the suggestion I go with his company's wi-fi thermostat and quickly installed it. I also got the $69 service done. BJ was professional, explained everything to me so I could understand it, and was neat. I love how Michael & Sons lay a carpet at your front door to wipe their feet. Nice touch!  
So BJ upsold me the service contract for my HVAC and the first service was done today by Josh. Again he was very professional, explained what he was here to do, made recommendations and clued me in on what else they do.
Both BJ and Josh left me their names and numbers to call if I had any more questions.
Very impressed!

Extremely unprofessional. Repeatedly missed our appointments with no follow ups from the company explaining why they didn't show and to reschedule. We finally got to the root of the problem - they prioritize insurance claims over everything else as it is a guaranteed, larger payment. Sleazy, rude and unprofessional. Don't waste your time and energy. Would recommend a different company for restoration services (EcoPro).

I went through the entire training program. I can shine some light on the subpar quality y'all are receiving, and hopefully deter any hopeful prospective plumbers.

You know how PetSmart has a training repayment agreement provision? So do these guys. Before you start training, they make you sign a 2-year contract that makes you legally responsible for paying 14,000$ in if you leave, quit, or get fired.

Your pay is commission-based - which you're told during the interview - but your pay is also garnished to pay for the tools, truck, uniforms, mats, and other supplies/replacements you're given. You realistically make almost nothing until you're out of your contract.

They encourage you to go to night school to complete your plumbing license but offer no employer endorsement (this could have changed, I would check) to help your further. You're also purposefully overbooked, and it's encouraged you work 6-7 days a week.

The strongest part of the training are the ride-alongs and the labs, where you get actual, hands-on work.
BUT, before you even get to that, you have to sit through a few weeks of studying, meaning you sit and read Plumbing 101 going over the very basics. It's encouraged you read, as the teacher doesn't really do anything, honestly.

They then sit you down and make you watch videos from the early 2000s on how to upsell their products (but you aren't salesman, don't worry!) to fill in the rest of the time. They tell us in detail to emphasize selling our plans, water heaters, etc.

Only after that are you able to finally get some hands-on learning done. You shadow a senior technician on jobs at your own branch for awhile, and are finally able to start on 'labs' when you come back. This part of the learning process is strong, but not strong enough for 90% of their techs to feel prepared enough to do their own jobs. From then on, you're basically done.

You think the techs have no idea what they're doing and are only there for your money? You'd be right. We're literally trained that way.

I just had my ducts clean, The technicians who came out was Kevin  .He and another associate they did awesome job. They also leave my home very clean .I recommend them to anyone who looking to get there ducts clean . Michael And Son is the best  .

I had several plumbing issues, so called Michael & Son, as they had done an excellent job two years before cleaning the ducts and installing a new media filter for my HVAC. I was told by the person who answered the phone that they would send two plumbers, one for the clogged drain upstairs and another for the other issues: loose kitchen faucet, downstairs toilet not flushing completely, and a leak in the laundry room.

The first one arrived on time and I sent him upstairs to deal with the clogged drain. 20 minutes and $325 later, he asked if there was anything else and I said there was but another technician was supposed to be coming to handle that. He left.

Finally, an hour past the four hour window I had been given to wait, I called to ask if the guy is on the way or if I should reschedule. I was told that the second plumber was unnecessary and had been canceled... without notifying or getting any input from me, the customer. I asked if the $69 fee for the second visit could be waved for the inconvenience of having to stay home and wait a second day due to error and lack of communication on their part. I was put on hold for a few minutes and then told no it cannot be waved. I said, ok I'll take my business elsewhere and they said have a nice day. Not giving any more of my money to such an inconsiderate and disorganized company.

We knew more about our water heater & diagnosed  the problem rather than the technician. The technician walked in without even diagnosing told us we need a new water heater just to rack up business ugh. it ended up being a valve which costs us only $20 rather than a $6000 new water heater. Honesty is vital. Will never use this company again.

But Basim, your customers DO compare your pricing with other plumbers and companies. You would make more money if you had a similar price.

Had 2 appointments scheduled and they didn't show up both times and failed to call me - I had to call them just to find out they weren't going to come.  Very unprofessional, and now my basement is probably going to flood again.  So disappointed.

I was looking to renovate my 12 by12 kitchen. Mr. Ali came. He asks me what did I want to be done. I explain I wanted a wall knocked down to open the dining room and kitchen. He told me it couldn't be done because of the support. Why don't you just leave it like it is and update everything he asks? What is your budget and I said I don't have a set budget? It will cost you $30,000, We can finance you. For my little kitchen, I said and he stated kitchens are expensive. Well, not for $30,000. No pictures were taken, no measurement, and no explanation of what was included in the $30,000.  No other suggestions or helpful hints of what else could be done. That total seems to have come off the top of his head. I felt Mr. Ali was standoffish and his demeanor was too friendly and appeared to me that he didn't want to be there like his time was being wasted.  I didn't know no matter how long you been in the business you can just walk in look and give a price without talking cabinets, countertop floors, etc., and not asking what type or kind. Is this how people do business nowadays? I must really be outdated.

Scheduled an appointment on a Wednesday for Friday.  Was given a window of 2-6 pm, and was told that the technician would call ahead of arrival.  At 5:50, with no call and no technician, I called them back.  I was shuffled on hold for a few minutes and told that the sales representative wasn't answering their phone.  They offered to send someone else, that should arrive in about thirty minutes.  After already waiting four hours, I had no interest in waiting longer.  I was a bit surprised that they made no offers to try and keep my business.

The first plumber who came out was to analyze an in process plumbing renovation- that gave us good security and completed the pipes performance -these are the most responsible on time and efficient guys. This follow up app today was accomplished by Joseph Dukes - also on time - nice, highly competent and you feel like you are getting honest information- which is  everything. Best plumbing experience. Highly recommended!

I sent this out on Yelp:

BGE just installed my gas meter and it's approximately 12 away from the house line connection point.
1) I need a quote to extend and connect to the meter

Here is Maurice N. -Manager's reply:
Need more information We will be glad to take care of you please call us 800-948-6453

12 INCHES, not feet or yards (??) A quote in 20 minutes can not even be done for this simple request?

Make sure you have a deep pocket if you use the services from this company. I had a M&S tech came to replace a inducer motor and I was charged than $1,200 last Dec. I found out the motor's retail cost only about $230 or less later. The tech kept talking about the furnace unit needs to be replaced and want to have their sales come estimating for a replacement. I will not use their services in the future.

My husband and I contacted Michael and Sons in the past to work on items in our home.  We have not had any issue before, so we contact them to do work on a toilet.  We contacted Michael and Sons for a replacement of a toilet in our home.  The plumber came out and quoted a price of $560.00 to replace the toilet.  This seemed high to us, but the plumber was already there.  The plumber told us that he only had one toilet on his truck. (The most expensive toilet Kohler makes.)  We had no choice.  He then proceeded to install the toilet.  After he finished the toilet we asked him to replace some of the items in another toilet.  He told us that it would be  small fee.  When the plumber finished he told us that the bill was $1028.00 and some change.  He charged us over $863.00 less 10% for a new toilet.  The cost of the toilet is $250.00 at Lowe's.  He also told us that he could cut the plastic tubing and that would take care of the situation.  He proceeded to  replaced the parts of the toilet.  We have tried to contact Michael and Son's and they will not try to resolve this issue. My advice to anyone needing plumbing service is to NOT CONTACT MICHAEL AND SON'S  They use bait and switch and unscrupulous business practices.  Horrible customer service.  They are not honest and will not try to resolve the situation.

This company is horrible. Don't use them. There are plenty of reputable plumbers in Baltimore. After a routine check up that I got because I purchased a maintenance plan, the plumber suggested that we replace a piece of pipe under our bathroom sink. We also got a completely over priced toilet too. The whole day cost $850. In the morning after the new pipe was installed, the sink dripped. Then by the evening it ran hot water constantly even after making sure that everything was turned off. I called to have another plumber come out the next day but I had to wait another day because of the snow. I canceled my appointments & left work early because the representative said that my service call was on the priority list & there were 3 calls ahead of mine when I called at 1:30. After 3 more calls @ 5pm, 7pm, & 9pm, no one repaired my sink!!!!!

David Linkous was my installer and he was great. Polite, friendly and helpful. I have a really old house with knob and tube wiring, but he wasn't scared. Some people won't even touch it.