Best in Lincoln NE

I called Bethany Repair in the evening after normal working hours when I discovered water backing up through my basement floor drain.  I talked directly with the owner of the company who answered his phone (rather than switching over to an answering service or machine as many contractors do after hours).  The quote for drain clearing was a bit more than other sewer cleaning contractors I'd worked with in the past, but it was worth every penny, and in the end it saved me money.  While discussing my problem on the phone, he checked out the municipal water system's records online and diagnosed what he suspected my problem was before we hung up.  He was at my home within twenty minutes of me calling (keep in mind it was after hours).  He not only cleared my line with a sewer snake / cable, but he also scoped it all the way to the street with a camera to ensure it was clear.  And then he re-snaked the line to loosen some remaining residue that we wouldn't have been aware of if we hadn't run a camera through.  The work required removing a toilet to get to the clog in the buried sewer line, but he left me the parts to reset it myself and save some $$$.  Not only did he provide excellent customer service, but his vehicle, tools, and equipment were extremely clean.

When our AC went out, i did a little troubleshooting and found that the start capacitor had blown.  Wanting to get a new one ASAP, several HVAC places here in town wouldn't sell me the part, but instead wanted to send a tech (to tell me what i already knew was broken).  Biggerstaff not only had the part in stock, but sold it at a very reasonable price (i researched the price online), and i had my AC back up and running in less than 1 hr.

I have had both Troy and Don do work at my home and rental properties they do a great job and I highly recommend them. Just the other day I was trying to fix a faucet that had froze and cracked over the winter after many hours and a couple trips to the hardware store I realized I was over my head I called Troy and he came right over and fixed me up right away. Thanks again

Okay, so we have a 'extra' new homeowner's insurance policy that we purchased with our new home that covers almost everything that can go wrong in the first year. We filed a service order with American Home Shield, because our water heater was leaking, and Aqua Plumbing and Heating was the vendor assigned to the issue. After 1 week, I heard NOTHING, as they were supposed to contact us, not the way around, so I contacted them. The receptionist promised me that things would be taken care of shortly, and 4 days later, still nothing. Now, it's been almost two weeks, so I call them again, they tell me they received nothing....even though I know they did, as they had all of our contact information in order to call us several times once we cancelled our service call with them.... I made sure American Home Shield was aware of this, and I hope that they do not assign them to ANYONE else. A leaking water heater can cause flooding for goodness sakes! I think that this company is lazy and has horrible customer service.

My kitchen sink was clogged on Christmas Day 2019, and the day after I contacted Mark's Plumbing. The plumber arrived in good time and was very pleasant. However, when he left, after snaking the pipes, the water only trickled and took overnight to drain away. The plumber stated they would deliver a solution to open up the pipes for complete drainage. My daughter was diagnosed with flu, and we were in quarantine. So, I offered for them to leave the bottle on our front porch. We checked every hour, as I was desperate to have a working sink. I called back that day, since the solution was not there. The next day, the same thing - I checked constantly and made repeated calls. On the third day, I spoke with the main plumber, who assured me that he had delivered the solution, but I informed him it was never delivered. He said they were just too busy and would not be able to return for several days. I was billed $215, and the work order stated the sink was mostly draining and a solution treatment was completed. None of this is true. I will pay the amount, because small claims court takes too much time. But, NEVER use Mark's Plumbing.

Apparently the owner, James, makes a habit out of setting up service for himself using his company's name and then bailing when it comes time to pay. Sounds like an almost identical situation to the other review left here. He dropped an item off for service, then had multiple excuses for the delay in picking up and paying for the item when it was ready. He would eventually ignore all attempts of contact and abandon the work without paying. I'm sure he wouldn't appreciate the same actions towards his small business, yet it appears that is how he often conducts himself at others'. Pretty slimy behavior, I would never recommend using his services based on his character alone, regardless of the quality of work produced.