Best Septic System Repair in Lexington KY
Plumbing Service
I called on Monday, 1/9/17 for an appointment for the following Saturday, 1/14/17, to have my sink and faucet connected after having new countertops installed. The person I spoke with over the phone was very courteous, made note of what I needed, and scheduled me for 1/14/17 between 12-5 p.m.
That's where the professionalism stopped. I received a call from Chris the following Saturday who made it clear over the phone that he had no interest in coming to my home to look at the job. He questioned me about the fact that I had scheduled the appointment in advance and said there were more pressing plumbing issues he needed to attend to, and said he would likely be unable to get the job done even if he did come take a look at it. After making it clear that I had indeed scheduled in advance and would like him to take a look, he begrudgingly came by. He was even more rude in person, talked down to me, and questioned me about why I had my countertops installed on a Friday, which was totally irrelevant to the issue at hand. After dealing with his rude and condescending tone and once it became abundantly clear that he had no intention of getting the job done, I politely said I would call someone else. He said okay and walked out.
Of course, I was left without plumbing or running water in my kitchen. If I had known I would be left hanging by Dauenhauer Plumbing after scheduling several days in advance, I certainly would have called someone else. Incredibly disappointing and I will be sure to share my experience with others.
That's where the professionalism stopped. I received a call from Chris the following Saturday who made it clear over the phone that he had no interest in coming to my home to look at the job. He questioned me about the fact that I had scheduled the appointment in advance and said there were more pressing plumbing issues he needed to attend to, and said he would likely be unable to get the job done even if he did come take a look at it. After making it clear that I had indeed scheduled in advance and would like him to take a look, he begrudgingly came by. He was even more rude in person, talked down to me, and questioned me about why I had my countertops installed on a Friday, which was totally irrelevant to the issue at hand. After dealing with his rude and condescending tone and once it became abundantly clear that he had no intention of getting the job done, I politely said I would call someone else. He said okay and walked out.
Of course, I was left without plumbing or running water in my kitchen. If I had known I would be left hanging by Dauenhauer Plumbing after scheduling several days in advance, I certainly would have called someone else. Incredibly disappointing and I will be sure to share my experience with others.
426 Chair Ave, Lexington, KY 40508
Plumbing Service
We were in a real jam. Our air conditioner went out yesterday and we were supposed to watch our 3 month old grandson. We couldn't do that in 90 degree temperatures outside and even hotter inside. Our warranty company set All in One to help us, and I'm so glad they did. Melvin diagnosed the problem and Rob gave us a great deal. Melvin and his son put the new unit in today in less than 4 hours!! So tonight, our grandson is sleeping comfortably in his bed and so are we. Thanks All in One for a great job!! Susan Sparks
Lexington, KY
Plumbing Service
Plumbing Service