Best Plumbing Installation Or Replacement in Kansas City MO

I had an electrical panel start melting breakers in my not so old of a home, about 19 years old.  I called MVP because they were rated high on Yelp and they did not disappoint.  The electrician got over right away based on the seriousness of the issue.  We are going to have to put in a whole new panel.  The the ladies that work in the office scheduling are fantastic. There is definite continuity of service.  They remember you, remember your issues, work around your schedule and they actually really care.  They also will email you if that is what you prefer, rather than calling back and forth.  We are having a baby very soon and they moved things around and are getting things taken care of extremely fast, so we do not have to deal with this after having a newborn.  I'm very, very happy with their service.

I am giving 1 star due to exorbitant billing and lack of professionalism. I have hired this company before and was pleased. I believe there must have been a change in ownership or management since that time. They were hired to install 4 bathroom sink faucets which we purchased. They showed up only slightly late and the one who seemed to be in charge immediately told me about guy should be coming to relieve him during the job. In the meantime, the one who seemed to be in training (spent a lot of time asking questions) was left alone while the other left to get parts they did not come equipped with.  They were in my home for 3hrs 45min and charged $660 for the work of 2 guys. The invoice was left on the counter due to me having to go into a web meeting since the install of 4 faucets took much longer than I expected. We found a leak on one faucet that night.  My husband called the next day to report the leak and discuss the bill.  He was told they could pick up the charger they left immediately but couldn't fix the leak until Monday (this was Thursday). The man he talked to told him we were lucky because he could have charged us for 3 guys. I couldn't believe that was his response since there were NEVER 3 guys working at any given time. There was hardly 2 guys working at a time due to the one needing guidance every step of the way (I don't mind this until I get charged by the hour for it). This company does not offer veteran discounts, but that's to be expected considering their other practices. They did return on Monday to fix leak and harass my husband for payment. We opted to file BBB complaint which they had not responded to for 3 weeks at time of this review. We further opted to hold payment for 30 days as indicated allowed on invoice. We decided to give them the opportunity to make this right and not review them until the time they didn't respond and payment was due. They haven't responded and we are mailing payment today.