Best Septic System Maintenance in Aurora CO
Plumbing Service
I am amazed by the customer service provided by Thomas. We had a plumbing emergency and Thomas fit us right in quickly fixing everything. He even came back later that same day to fix an unrelated issue. We could not be more pleased.
Aurora, CO
Plumbing Service
Elias was excellent! He immediately resolved my AC issue and I'm now cool! I highly recommend them.
Aurora, CO
Plumbing Service
We had a Thanksgiving Day sewer backup in our basement. First company tried without camera to navigate our strange sewer connection. That guy couldn't find a way to the main pipe to the alley, but referred us to a camera-equipped crew from Mile High Drain. Friday after Thanksgiving, Layne and Chris showed up, and they were professional, careful, persistent, solved the problem, and cleaned up well. We're surprised by bad reviews here: our service was excellent and the guys were nice.
Aurora, CO
Plumbing Service
OK so this morning I woke up and I have no hot water. The water heater in our house was replaced in 2013 under our home warranty and in 2014 the pilot tube assembly was clogged and had to be replaced. The water heater is a Bradford White with a Honeywell Gas Control valve.
I looked at the control valve and it was presenting an error for a weak pilot. I didn't have time or the desire to measure the output from the thermocouple etc so I called Patriot because they're local and I purchased the Yelp Coupon for $100 in services for $50. When I called I made sure to inform them of the later.
The technician is still here and he's leaving very soon, and I am still without hot water, although I was able to get him to fix a cross threaded pipe that was leaking.
Bottom line, I don't like getting ripped off and that's what they attempted. After spending about 15 mins on the phone with Bradford White's tech support he finally broke out a tool and checked the pilot tube. According to him that meant that the Honeywell Natural Gas Valve needed to be replaced. Please note that I have the manual and troubleshooting guides for this unit and the technician never once attempted to troubleshoot the system according to BW. Don't even know if he can use a multimeter. He called their tech support.
Well I had researched the part, note it's got a lovely part code and part number on the side and the part is available for anywhere from 120 to 200 bucks most typically it's something like $150. see http://bradfordwhiteparts.com/Bradford-White-ICON-Natural-Gas-Valve-2394746301-BWC-239-47463-01.htm
Well low and behold what does Patriot quote me to replace the valve? $1190 dollars discounted from $1,400 for about an hours work to replace the valve.
I declined to be taken by these thieves. He asked for his $69 service charge, 60 of which should have gone to Bradford Whites Tech support and then initially refused to take the $100 service coupon from Yelp. I protested so they graciously took my $100 services coupon in lieu of the $69 service call.
Do not under any circumstances call these people unless your insanely cavalier with your money or unless you enjoy being taken.
UPDATE: It turns out that the water heater is under warranty for parts, but Patriot never mentioned that. How the warranty works for Bradford White, this is ugly folks, the contractor gets the part from the supplier. Bradford White suggests you call their local sales reps and have them recommend a plumber. Since you have no hot water and don't know the process I doubt this is what usually happens.
Now getting a part replaced under warranty by Bradford White is a nightmare. You have to pay for the repair, the plumber has to return it to the distributor and the BW. After 30 days if they say it was bad, they remit the cost to the supplier, to the plumber than you.
I am certain Patriot noted that the water heater was under warranty. So the net is that Patriot would get a hundred or two in backend parts credits when they sent the bad part back through this Rube Goldberg warranty system.
Please Yelp is there some way to give less than 1 Star?
This update is to respond to the owner's pithy little excuse of a reply. Let me be blunt, your polished methodology serves only to enable you to brazenly maximise your revenue. I sincerely doubt that charges thousands to provide a part, one covered by a manufacturers warranty and 60 minutes of labor returns only a 15% profit. You must have reversed your numerators and denominators. No one called to measure the customer satisfaction. You are liers and pirates.
I looked at the control valve and it was presenting an error for a weak pilot. I didn't have time or the desire to measure the output from the thermocouple etc so I called Patriot because they're local and I purchased the Yelp Coupon for $100 in services for $50. When I called I made sure to inform them of the later.
The technician is still here and he's leaving very soon, and I am still without hot water, although I was able to get him to fix a cross threaded pipe that was leaking.
Bottom line, I don't like getting ripped off and that's what they attempted. After spending about 15 mins on the phone with Bradford White's tech support he finally broke out a tool and checked the pilot tube. According to him that meant that the Honeywell Natural Gas Valve needed to be replaced. Please note that I have the manual and troubleshooting guides for this unit and the technician never once attempted to troubleshoot the system according to BW. Don't even know if he can use a multimeter. He called their tech support.
Well I had researched the part, note it's got a lovely part code and part number on the side and the part is available for anywhere from 120 to 200 bucks most typically it's something like $150. see http://bradfordwhiteparts.com/Bradford-White-ICON-Natural-Gas-Valve-2394746301-BWC-239-47463-01.htm
Well low and behold what does Patriot quote me to replace the valve? $1190 dollars discounted from $1,400 for about an hours work to replace the valve.
I declined to be taken by these thieves. He asked for his $69 service charge, 60 of which should have gone to Bradford Whites Tech support and then initially refused to take the $100 service coupon from Yelp. I protested so they graciously took my $100 services coupon in lieu of the $69 service call.
Do not under any circumstances call these people unless your insanely cavalier with your money or unless you enjoy being taken.
UPDATE: It turns out that the water heater is under warranty for parts, but Patriot never mentioned that. How the warranty works for Bradford White, this is ugly folks, the contractor gets the part from the supplier. Bradford White suggests you call their local sales reps and have them recommend a plumber. Since you have no hot water and don't know the process I doubt this is what usually happens.
Now getting a part replaced under warranty by Bradford White is a nightmare. You have to pay for the repair, the plumber has to return it to the distributor and the BW. After 30 days if they say it was bad, they remit the cost to the supplier, to the plumber than you.
I am certain Patriot noted that the water heater was under warranty. So the net is that Patriot would get a hundred or two in backend parts credits when they sent the bad part back through this Rube Goldberg warranty system.
Please Yelp is there some way to give less than 1 Star?
This update is to respond to the owner's pithy little excuse of a reply. Let me be blunt, your polished methodology serves only to enable you to brazenly maximise your revenue. I sincerely doubt that charges thousands to provide a part, one covered by a manufacturers warranty and 60 minutes of labor returns only a 15% profit. You must have reversed your numerators and denominators. No one called to measure the customer satisfaction. You are liers and pirates.
701 Park St, Ste A, Castle Rock, CO 80109
Plumbing Service