Best Sink Repair in Irving TX

this is the letter i sent to Rogers Plumbing today, after my service call this morning.

I had a service call this morning with your company.  I found you online, with a google search for bathtub drain repair and my zip code.

My service call was to remove and replace a bathtub drain that was corroded, with the cross hairs missing, that I could not remove myself.

Your two gentlemen arrived and there was an older gentlemen and a younger helper.

The two gentlemen were clean cut, and looked nice, got to work, and apparently the drain was so corroded that it was not coming out.  The older gentlemen left to call for another tech to come by with their tool, while the younger helper stayed inside and kept trying.

Here is where it gets interesting!!!  

I was sitting in my bedroom right by the bathroom and just letting them do their thing.  The older gentlemen left, but the younger helper kept working.  He didn't know I was right in the next room listening while looking at emails.  He was working so hard.  Groaning.  Trying.... Resting for a second.... trying again with all his might over and over and over and over.  For about 15 minutes.  Or longer.  He stayed with it even though it seemed impossible, and he was apparently putting a great amount of effort and energy to it.

Takeaway...   this young man, with no one watching (he thought) could have not tried so hard.  He could have taken a break.  He could have given up.  He could have doddled.  HE DIDN'T!  He kept trying very hard, knowing no one was watching, and he finally got it loose.  (I was silently praying that he did, so he would feel good, and my drain would be fixed.)

I work with and help manage building engineers in high rise buildings in my job.  They rarely work this hard!
I want to give this young man the highest praise possible for what I witnessed this morning.
I hope everyone in your company, including the ownership can read my letter.
This is the kind of thing that is really inspiring to see, and I am certain this young man will be successful in whatever he does.

Thank you for listening,

I had a leak from upstairs bathroom into kitchen at my rental and I needed a plumber fast. Luckily Robert answered right away.
Honesty and integrity are very important to me in choosing craftsmen Advance Plumbing Solutions has this in spades! I would highly recommend them.

Great Service!! we had a problem with our main line, and they fixed the problem before their estimated time, very friendly people and efficient.

Absolutely the worst company I have ever dealt with. The 30 day warranty is not worth the paper it is printed on. Stay away from this company.

Amazing professional and punctual! Extremely happy to recommend Queen to all of our neighbours and friends!

Well I chose this plumber based on the 5-star reviews here. So they pulled a no show after scheduling me today. Love it when I rearrange my day to leave work and hang out for my 2-hour window only to call and find sorry, you are not in our schedule...really? I need a minus star here to rate them a huge thumbs down. I'll find another plumber but I am starting to think Yelp is rigged.

Michael came out so quickly and got the job done even in 100+ temps, working late into the evening. Very hard worker. I definitely recommend The Handyman's Daddy.

I wish I had more stars to give this company.  Their prices, service, communications, attentiveness, kindness, expertise - all of it was far beyond our expectations.   You will not be disappointed! Thank you guys so much!

Gavin came and did a thorough job. He arrived a little ahead of schedule. He trouble shot the system to identify the source of the problem. I appreciate his clear communications and one can tell he has the knowledge to do this work. I strongly recommend this company and specifically Mr. Gavin should you need some assistance in the HVAC area. Thank you again.

RUN. Don't ever use them. CROOKS!!!! Installer came through ceiling. A/C never
worked right. Had to come back a year later and redo entire attic work. Way
overpriced! Neighbor got same system at half the price. They pay for those big
ads in the paper by ripping off senior citizens.

This family runs an excellent business from start-to-finish! Extremely prompt, honest, and efficient. Matt even showed my 2.5 year old son his tools and let him help--he hasn't stopped talking about it since! Highly recommend!

During the Texas winter fiasco, we had a busted water pipe. I called several plumbers but all were already booked until the following week. Plumbing 101 of DFW answered my call, said they could come over the next day and give me an estimate. That day they identified the problem and fixed it. We are grateful they could come out as quickly as they did. They were very professional and courteous despite the volume of calls they were receiving and late evenings they were working. Thank you!

They were awesome,they came 20 minutes early & were very professional & quick call them for your all plumbing needs!

Requested a quote on Saturday night for a leaking water heater. Got a response on Sunday morning. That's understandable, it was kind of late on Saturday so I get it. They told me there would be someone out in about 4 hours. The time came and went and was told that it would be another 4 hours. Then I get a call and was told that a piece of equipment was down and that no plumbers could come out until the following day. Monday comes around, I'm told it would be 4 hours. My brother volunteers to take time off work and to wait at the house for these plumbers to come out. Come 4pm, I get a call and they tell me that no one can come out until Tuesday. I asked them about their same day service guarantee that's posted on their website. They said that they try to come out on the  same day but really can't guarantee it. Then why have a guarantee if you can't stand behind it and cannot offer a way to make it right? We talked about the problems I'm having with the water heater and get a rough estimate of $1500-$2000 to replace the water heater. That's all I had to hear, granted they never came out to do a full estimate, by this point I've had enough: a guarantee they cannon stand behind and a three day wait. My trust is completely gone at this point. I go online and request a quote from Home Depot for a replacement water heater. Five minutes later I get a call. $1000 estimate and have an appointment for the next day. They come out the next day and replace the water heater in about an hour and it's comes out to be just a little under the initial estimate. Thank you Home Depot.

Definitely did not disappoint! Denise offered me a great quote on Yelp and I called a few days later. Completely courteous and kind all around, and the guys were out to my house a few days later. Installed the pressure regulator I needed, and everything is great! My pipes don't wobble or make noise anymore and I can actually get the type of pressure I need at my sink and shower.

They offer a nice 10% off for new customers and the final price was hundreds less than others were quoting me. Will definitely do business with these guys again!

Thanks, My Local Plumber!

Had a floor furnace go out Cody and Son come out said i needed a pilot generator charged me 534 dollars part didn't fix the problem ,so for 3 hours of work and not fixing the problem, found a crack in one of the heat chambers they said i needed a new furnace , understanable it was like 40 years old the price they told me 6000 dollars found one with installation 2,400 dollars .nice people problem is they don't give you a break down on parts and labor they give you a total thats it,

Very unprofessional behavior - had initial service appointment, where they tried to charge $97 for a 10 minute visit, in addition to the $65 bucks for even getting to the house; determined that pump had to be exchanged so no real work took place initially. Agreement to provide cost estimate for pump and contacting me again for next appointment - never happened. I had 2 follow-up calls with them to NO effect. Company is only making money on the initial visit, never shows up a second time. That's a crooked business model.