Best Solar Water Heater Installation in Irving TX
Horrible experience. After two days could never get a plumber to my house. They couldn't tell me when and said they dispatch plumbers based on your proximity to their current job. Of course they never told me this when they gave me courtesy calls saying they were really busy but would get to me soon. If you want help, call another company.
Update:
And here is the company's response via BBB. Yes plumbing issues are frustrating. Wasting two days on a company that gives false hope they will help is worse. But hey glad you have an efficient manner to operate your business. Kudos for the honesty and response I suppose.
Thank you for giving us an opportunity. We sincerely strive to provide timely service. We have our company organized in service zones. This is unquestionably the most efficient manner to operate. Your review confirms that we effectively communicated that we were trying to get a plumber to you. By your own admission, we stayed in touch with you numerous times letting you know that we were still delayed. Because we never know how long any job may take, it makes it impossible to accurately predict our subsequent service response. Unfortunately, with the last hard freeze, there are not enough plumbers industry wide in the DFW metroplex to have kept up with the demand. We added your service request to our queue and communicated that we would try to get you a plumber as quickly as possible and that we would stay in communication. I sincerely wish that we could have responded sooner. We truly understand the frustration that plumbing problems cause. Thanks again for the opportunity and we are sorry we were unable to help.
***
Best of luck? I didn't need luck, just a company that would actually help. You aren't it. How would you know what the work was when you never sent or planned to send anyone to our house?
Hoping one person sees this and decides to choose another company given how you operate. Consumers deserve to know when a company fails. If that is smearing so be it.
Update:
And here is the company's response via BBB. Yes plumbing issues are frustrating. Wasting two days on a company that gives false hope they will help is worse. But hey glad you have an efficient manner to operate your business. Kudos for the honesty and response I suppose.
Thank you for giving us an opportunity. We sincerely strive to provide timely service. We have our company organized in service zones. This is unquestionably the most efficient manner to operate. Your review confirms that we effectively communicated that we were trying to get a plumber to you. By your own admission, we stayed in touch with you numerous times letting you know that we were still delayed. Because we never know how long any job may take, it makes it impossible to accurately predict our subsequent service response. Unfortunately, with the last hard freeze, there are not enough plumbers industry wide in the DFW metroplex to have kept up with the demand. We added your service request to our queue and communicated that we would try to get you a plumber as quickly as possible and that we would stay in communication. I sincerely wish that we could have responded sooner. We truly understand the frustration that plumbing problems cause. Thanks again for the opportunity and we are sorry we were unable to help.
***
Best of luck? I didn't need luck, just a company that would actually help. You aren't it. How would you know what the work was when you never sent or planned to send anyone to our house?
Hoping one person sees this and decides to choose another company given how you operate. Consumers deserve to know when a company fails. If that is smearing so be it.
Irving, TX
Exceptional service! Prompt, professional and HONEST!!
I will not go anywhere else for any Elecetrical need from here on out!! Give them a shot and I bet you say the same!!! Thanks Brandon, Jim, and Dusty!
A+++ I'd rate 6 stars if I could!! They deserve it!
I will not go anywhere else for any Elecetrical need from here on out!! Give them a shot and I bet you say the same!!! Thanks Brandon, Jim, and Dusty!
A+++ I'd rate 6 stars if I could!! They deserve it!
11835 Hilltop Rd, Argyle, TX 76226
A big thanks to Stanley Chubbuck, very professional and did a great job replacing the spigot. Would highly recommend this company.
Irving, TX
Yes, everything sounds great on what you said but none of it is real. It's not the sales team which you tell customers are engineers... lol. There's no engineers working there, they are straight up commission sales people hungry to lie to get you up sold. The techs you send to the residential homes are ALL 100% COMMISSION as well. It is Comfort Experts policy to lie to the customer and sell them anything possible on EVERY call, not fix the problem but to get 3-5-6 items totaling as much as possible on every call. Listen home owners, this company Comfort Experts is a PEACE RATE ONLY POLICY!!! The techs can't make any money showing up to your home and finding a loose terminal on a control board they must sell you major parts because they are not paid hourly or salary. When you need service call 3 companies before you state what you need and ask them what they think of Comfort Experts, you will thank me later. Every company needs to make money but when you go about it with zero integrity it's simply a shame to say the least.
3812 Eden Rd S, Kennedale, TX 76060
Erosmo was thorough, knowledgeable and professional. He also identified potential issues that others have overlooked for years.
4255 Bryant Irvin Rd, Ste 211, Fort Worth, TX 76109