Best Drain Installation in Irving TX

this is the letter i sent to Rogers Plumbing today, after my service call this morning.

I had a service call this morning with your company.  I found you online, with a google search for bathtub drain repair and my zip code.

My service call was to remove and replace a bathtub drain that was corroded, with the cross hairs missing, that I could not remove myself.

Your two gentlemen arrived and there was an older gentlemen and a younger helper.

The two gentlemen were clean cut, and looked nice, got to work, and apparently the drain was so corroded that it was not coming out.  The older gentlemen left to call for another tech to come by with their tool, while the younger helper stayed inside and kept trying.

Here is where it gets interesting!!!  

I was sitting in my bedroom right by the bathroom and just letting them do their thing.  The older gentlemen left, but the younger helper kept working.  He didn't know I was right in the next room listening while looking at emails.  He was working so hard.  Groaning.  Trying.... Resting for a second.... trying again with all his might over and over and over and over.  For about 15 minutes.  Or longer.  He stayed with it even though it seemed impossible, and he was apparently putting a great amount of effort and energy to it.

Takeaway...   this young man, with no one watching (he thought) could have not tried so hard.  He could have taken a break.  He could have given up.  He could have doddled.  HE DIDN'T!  He kept trying very hard, knowing no one was watching, and he finally got it loose.  (I was silently praying that he did, so he would feel good, and my drain would be fixed.)

I work with and help manage building engineers in high rise buildings in my job.  They rarely work this hard!
I want to give this young man the highest praise possible for what I witnessed this morning.
I hope everyone in your company, including the ownership can read my letter.
This is the kind of thing that is really inspiring to see, and I am certain this young man will be successful in whatever he does.

Thank you for listening,

Darrel came out & repaired my underground water leak( which I dug up)& did an excellent job. The price however was very expensive $429 for 1 hour of work. I requested a quote on another item and it was 3  times what I thought it should be. Buyer beware!

I've used their services twice, so far and they do an excellent job.  They are knowledgeable, professional, thorough and very competent.  I trust them to handle all of my plumbing services.

I've used Direct Source twice and both times Wes has been courteous, solved the problem quickly, answered my questions thoroughly and I honestly feel the price has been fair.  
My ONLY point of unease is that, both times, it's suggested I do or buy something else that would ensure immediate future business. I know every business has to make money but I never know what REALLY has to be done and what is superficial.
Regardless, it was a good overall experience both times.

Pablo is a great man!  First off he was working on a Saturday and answered his phone while finishing another job.  I told him I live in Frisco and he quickly told me he would be here in an hour.  Not a minute late my doorbell rang exactly one hour later.  He presented me his card, shook my hand and covered his shoes with booties before entering my house.  He made quick work of the thermocouple replacement and was able to use a universal unit he had on his truck.  In the end he showed me his price list to assure me he didn't up-charge for being in a nice neighborhood and there wan't a service charge for working on Saturday.  Without a doubt he will be my first call anytime I have a plumbing need.  Even though I have the tools and knowledge to do most of my own plumbing projects, I will call Pablo first.  His pricing is fair, the man is honest and lets face it, it is always better to call a pro for quality work.

Amazing professional and punctual! Extremely happy to recommend Queen to all of our neighbours and friends!

My water main recently broke and after calling a few places for estimates I decided to use Professor Plumb.

It was immediately apparent that they really know about pipes and plumbing which was what set them apart and swayed me to choose them.

They are easy to reach, arrive on time and their work is very well done and completed on time. They even made sure I wouldn't be without water during the repairs. Professional on all levels.

I'll be using them for all my plumbing needs in the future and will highly recommend them to anyone seeking a reliable and keep knowledgeable plumbing company.

Michael came out so quickly and got the job done even in 100+ temps, working late into the evening. Very hard worker. I definitely recommend The Handyman's Daddy.

We the service tech showed up to my home as scheduled. He troubleshot my tanlkess water heater and said it was shot. It would have to be replaced. The cost was $8400 for your unit. The warranty company was not going to pay for it. The tech did say they had financing if I wanted to get it fixed. So I waited and called another company the tech came out and said their unit was 1200.00! But he troubleshot and found two valves leaking. He replaced them in an hour and we havent had any issues. The problem that I have now with your company is that your business practices are unethical and suspect! During these times you decided to price gouge at this opportunity to help the community. I don't understand why it was such a huge difference in the work being done! I will be reporting you to the BBB and the state attorneys office. Thank you and have a great day!!

I hired this contractor to serve some rental properties.  From the beginning it was a disaster.  Over the course of a year, they performed several jobs for me:

1.  Install an interior air handler.  They overbid it by $1,200 and then installed it incorrectly and just left.  They knew the job wasn't finished but after three days of nobody coming to finish the job and I had to call them several times and threaten to sue them before they finally came back out.  Then it still didn't work, and the tech told me the thermostat should have been replaced at the same time.  It took several calls to the service manager to get them back out to finish the install.

2. During a quote to replace an interior air handler, they asked if they could have their plumber come out and propose a bid on the apartment's water heater.  He quoted my wife over $1,200 to fix it (I later found a plumber who did the same work for $200) and when my wife began to ask questions, he became very aggressive with her and the AC techs had to intervene.  I told her on the phone to ask him to leave.

3. I had purchased an annual service contract for them to come out and service for AC units.  So I took a day off of work to meet them.  After they didn't show up and several calls, they finally called me and told me the weather was too cold and rainy for them to do the work.  This was 2:00 pm.  The weather was sunny and 70 degrees.  When I called Jake, the service manager, he seemed agitated at my complaint and told me they would refund the service contract cost...that they didn't want to do the maintenance work.

4.  I had a condenser unit go out and when they sent the tech out to diagnose it, he lost all of the security screws to the security cage.  I had to call the service manager Jake, eight times to get it resolved.  He kept setting appointments for a tech to come out and source the screws and replace what he damaged.  Finally after missing two appointments they simply gave me $50 to replace the screws.  But before he offered to reimburse me, he wanted to sell me a condenser, which had already been replaced by another vendor.  (it took almost two months to get this resolved.)

I've dealt with bad contractors before, but never to this extent.  Poor work quality and even worse service.  I'm glad to have moved on.

Randy came out and look into my slab leak/plumbing and found no leak on my side of the townhome I live in. He was very nice and answer all my question and on top of that he wasn't brother by me hover around him the whole time. He did a leak detctor test, ran my washer, check main water and shut off valve and also check water pressure. He took his time look into the issue. He said the leak is coming from my neighbor

My last review was taken down. I assume many similar reviews have been taken down, and that's why Joe has all 5 stars.

Just reiterating, this man stole money from me. 3400 dollars for a tunnel he never dug, to a slab leak that the plumber who fixed my CLOG could find no trace of. North Dallas. He agreed to pay me back nearly a week ago, then stopped taking calls, or replying to texts.

Yelp, if you need to verify my story, please reach out to me.

They were awesome,they came 20 minutes early & were very professional & quick call them for your all plumbing needs!

This is the only plumber I will ever use.  Don't bother shopping around, looking for coupons or discounts etc., because this company will never overcharge- they don't even charge extra for coming out after hours or on the weekends.
I have used them several times over the past ten years and every single time they came out to my home right away, got the work done quickly and the charges were always reasonable.  AAA Auger will even tell you what coupons they have for you without you asking. From the receptionist to the service staff they are all so polite, professional and they just care about their customers.  I have recommended them time and time again because they are that good. How many companies can you rave about like this?  I bet not many but you will if and when you ever need plumbing services.

We had an issue with our master bath toilet. I called at 8:30am, sent a pic of the broken part and they were at my house by 1:45pm. The cost was at the low end of the quote I was given over the phone. The guys were professional as they always are. We would never use another plumber.

Very Rude and disrespectful.

Field tech blocked the city st. He would NOT move his van to let us through. So we Called the owner of cody plumbing to ask why. He defended his worker and did not ask him stop blocking the st.

Needles to say they blocked the street in our neighborhood for 5 days straight! Very disappointing.

Simple main pipe grease clog.   I called and of course they would not discuss prices over the phone.   Said about 20 min.  2 hrs later after everyone else was closed he showed up.  Without looking at it he quoted 425 dollars.  

He explained that was because they also are required to run a camera down it.    
I had no choice and 10 min later the clog was unclogged.  Technician was really nice.   I asked about the camera.  OH someone comes out and does that at a later date.

After 5 calls to the main office about the supposed camera  I have given up.    

This was the irving texas branch.   Again the technician  was a nice kid but you could tell he was forced to lie about the camera stuff.