Best Drain Repair in Irving TX

this is the letter i sent to Rogers Plumbing today, after my service call this morning.

I had a service call this morning with your company.  I found you online, with a google search for bathtub drain repair and my zip code.

My service call was to remove and replace a bathtub drain that was corroded, with the cross hairs missing, that I could not remove myself.

Your two gentlemen arrived and there was an older gentlemen and a younger helper.

The two gentlemen were clean cut, and looked nice, got to work, and apparently the drain was so corroded that it was not coming out.  The older gentlemen left to call for another tech to come by with their tool, while the younger helper stayed inside and kept trying.

Here is where it gets interesting!!!  

I was sitting in my bedroom right by the bathroom and just letting them do their thing.  The older gentlemen left, but the younger helper kept working.  He didn't know I was right in the next room listening while looking at emails.  He was working so hard.  Groaning.  Trying.... Resting for a second.... trying again with all his might over and over and over and over.  For about 15 minutes.  Or longer.  He stayed with it even though it seemed impossible, and he was apparently putting a great amount of effort and energy to it.

Takeaway...   this young man, with no one watching (he thought) could have not tried so hard.  He could have taken a break.  He could have given up.  He could have doddled.  HE DIDN'T!  He kept trying very hard, knowing no one was watching, and he finally got it loose.  (I was silently praying that he did, so he would feel good, and my drain would be fixed.)

I work with and help manage building engineers in high rise buildings in my job.  They rarely work this hard!
I want to give this young man the highest praise possible for what I witnessed this morning.
I hope everyone in your company, including the ownership can read my letter.
This is the kind of thing that is really inspiring to see, and I am certain this young man will be successful in whatever he does.

Thank you for listening,

Great Service!! we had a problem with our main line, and they fixed the problem before their estimated time, very friendly people and efficient.

Great service from the initial call through completing the service. He showed up as promised, educated me while working, charged what he quoted, and went beyond the call of duty to deliver superior service. Hopefully, you don't have an emergency as he stays busy and it might be difficult to get an appointment. If you do get an appointment, you will never call anyone else for plumbing services.

And btw, the owner's name is Robert--not Darrel.

This company is 5 star! They are professional,  and willing to go above and beyond. We called them out  about our hot water not turning off in the spare bathroom shower. After he took it apart he was able to clean out the calcium buildup  and saved us a TON of money! We will be a lifetime customer!

Amazing professional and punctual! Extremely happy to recommend Queen to all of our neighbours and friends!

Look no further if you need plumbing services. Staggs not only lives up to their stellar reputation but the staff is simply the kindest and most professional I have encountered in quite sometime. Juan and Matt are dedicated and knowledgeable and extremely respectful. I am now a customer of Staggs for life and I'm thankful that this family owned business has crossed my path.

Absolutely the worst company I have ever dealt with. The 30 day warranty is not worth the paper it is printed on. Stay away from this company.

There is a reason Pablo has a 5-star rating across literally every review. Not only is he a genuinely nice person, he is honest and reliable. We've had a number of plumbing issues in our old house -- from a simple snake job to a longer water heater /piping install. He brings a high quality to everything he does, and has a book of prices (which are all very reasonable) so you can trust he's not making up quotes on the spot. He is fast to respond, and oftentimes has been able to swing by the same-day to at least take a look and make a game plan.

During the Texas winter fiasco, we had a busted water pipe. I called several plumbers but all were already booked until the following week. Plumbing 101 of DFW answered my call, said they could come over the next day and give me an estimate. That day they identified the problem and fixed it. We are grateful they could come out as quickly as they did. They were very professional and courteous despite the volume of calls they were receiving and late evenings they were working. Thank you!

I had a great experience w/ AAA Auger and will definitely call them the next time I need plumbing services. They were friendly, fast, and knew what they were doing.

I called around to several different plumbers in carrollton when the hose spicket on the outside of my house froze.  My local plumber was the cheapest of everyone and had an appointment available the next day so I decided to try them. I LOVED them! They knew immediately what the problem was, had it fixed in 20 minutes, and was over $100 cheaper than thr closest other quote I got. I will use them every time from here on out!!!

We called them because our bathtub leaked. They were very professional and actually gave us tips in our free estimate for how to do the work on our own for much less than their estimate! They have integrity and honesty - qualities that are rare to find these days.

Unclogged a kitchen sink with a backup far down the line. Even replaced our PVC under the sink. Same day service. A little expensive, but very professional and communicates well.

This was my first time using the company. Overall I had an exceptional experience. We had a service tech by the name of Andrew come out and he was on time and very professional. I love the fact that they send a picture of the technician that will be arriving to your home. He was very thorough and took his time explaining what needed to be done. . I will definitely be using them again as my first pick for plumbing.

I had my units serviced by this company after moving into my home less than a year at which point I had a complete inspection done on AC. I wanted to make sure it was ready for Summer. The technician serviced both units and said everything checked out great. around 3 weeks later I woke up on Mothers Day to find my ceiling wet and water dripping from a clogged AC line. I contacted the company and was told the original tech didn't work there and they'd send someone out. Once the new technician came he said in fact I had a clogged line, I asked him if it was checked on the previous service call and he said it's part of the inspection but wasn't noted on the form and only the other AC unit was noted the line wasn't clogged. I reached out to the manager and he basically said it wasn't their fault and took NO accountability for it. They said since they didn't install the unit it wasn't their fault and charged me $280 To clear the line!! I tried to reach out again and left a message for the customer service manager and no response. Now I have a damaged ceiling and thought I did everything to prevent this and still have to pay. would NOT recommend this company AT ALL.

Buyer BEWARE!
I called Roto-Rooter to come out and fix my sewer line. While on the phone with them I asked approximately how much did he think it would cost. He gave me an estimate of about $1800. So I told him to go ahead and come out and do the job. He told be that just because he came out and fixed it it wouldn't guarantee to be fixed. Why would I want to pay all that money and hear that it might not even be fixed.  What kind of joke is this??????

Don't recommend! I had a whole new furnace/AC system installed 10/2020 -$14k. Everly SINGLE year I had them visit my home because the system was lent working. My labor warranty ended 11/2022 - so I had Rowlett Air come out and they said the fuses kept getting blown because the electrical box was too small - shouldn't Extreme Air had to know that???? Another $700 later Rowlett air fixed.

Xtreme Air is good at one thing selling - as far as fixing and installing NO!!!!!!!! God somewhere else.

I was told during August hottest month when out AC was down (New system mind you) they couldn't get to us till the following week. it was over 100degrees in my home with small kids and animals!

stay away from Xtreme air! You have been warned.