Best Drain Field Installation in Indianapolis IN

We had to have our water shut off valves under our kitchen sink replaced. They were able to come out the next day and took about an hour to fix the issue. Avery was very nice and explained everything well to us.  It looks brand new where they replaced everything. He was even kind to our dog that wanted to get up close and personal. I would definitely use them again if we need plumbing issues fixed!

Techs were very good -saw the problem and fixed it in a reasonable amount of time.  Pricing seemed fair.  I would call them for future problems!

Danny and Sam have bailed us out twice now. We bought a refurb house that needed a lot of work, and two pretty significant instances they have had to come by.

The first time, I came by the house to find water dripping out of our basement ceiling.  Carpet was being installed the next day, and I needed someone there ASAP.  Sam was able to get there within a couple of hours.  He tracked the leak down to an improperly threaded hot water washing machine line courtesy if our contractor.  

The second instance, when we went to install a new toilet in the basement bathroom, we found that the original cast iron pipe and mount had corroded away, and there was nothing left to mount the toilet to.  Danny and Sam were able to break up the slab and replace the line in just a few hours.

They have done all of this work while being affable, patient, and professional, and have been extremely fair in their pricing.  

I seriously can't recommend P&K enough.

They came out to unclog a main drain, but were unsuccessful.  Said they needed to use their bigger machine but couldn't do it that day.  We rescheduled.  When they didn't show during estimated window of time, I contacted them.  Denise said I was next.  An hour later I called again, Denise said they weren't going to make it but could come out next week.  Instead I found someone who worked on the weekends.  But they only had a 100' ft cable and were also unsuccessful.  So I called Curt & Jerry back and scheduled a new appointment, and told Denise the only time I wasn't available was between 2:15 and 3:15.  That's around the time serviceman contacted me that he was headed over.  When I said I wasn't available, he asked if my tenant was.  I told him I'd check and call him right back.   I reached my tenant immediately and it turns out he was available.  But when I called back, service person was already headed to another job and would not reconsider, but said I'd be next.  I checked in around 3:30 and Denise said I was next.  When I asked if she could check to make sure they were going to make it that day, she said she couldn't bother them.  I called back at 4:30 and Denise had already left for the day and no one ever showed or called.  Lousy customer service.  Too bad because I'd used Curt and Jerry's in the past and they had done good work.  But communication and follow through matter, especially when you're dealing with sewer water backing up in the basement.

Recently we had this company clean out our grease trap, which they have done many times before.  The gentleman running the truck dumped gallons of grease waste from their truck into our kitchen.  They had no back up plan or equipment to clean it up so it took them 30 minutes to even start cleaning this horrible mess up.  We lost hours for our employees and the smell after they were done with a very surface clean up was horrible.  When I, the owner, arrived at the end of what was 3 hours to clean up the issue (which again is just surface, the stench is still very much there) the man who caused the issue made excuses and never once said he was sorry to me for what happened.  We are now dealing with the smell of grease, which we don't even use in our restaurant.  It's been a nightmare of a situation.  All mats have had to be replaced, they damaged our wall during their clean up and it goes on.  Mistakes do happen but the worst part is they have not given a true apology or even acknowledged why this is a problem.  The owner took over 24 hours to look at the issue.  I asked for a call and instead he showed up in the middle of lunch rush and looked at the kitchen and said he doesn't see the problem.  The smell get's so bad we cannot have our door or large window closed.  His response was it's just grease - the smell eventually goes away and you know grease isn't a hazard right?.   I'm so surprised at the lack of care and concern and even just basic customer service.  Especially for a company we've used for years.  It's already cost us over $1,000 in lost wages and mats alone and I have no idea what the cost will be for our damaged wall and floor.